News

British Gas complaints customer service starts with the supplier’s own team, and if your problem is not fixed within eight weeks you can escalate free to the Energy Ombudsman, whose decision is legally binding. British Gas scored 2.61 out of 5 in the Citizens Advice supplier star rating for January to March 2026, the lowest […]

The car insurance loyalty penalty was banned in the UK on 1 January 2022., so an insurer must not charge a renewing customer more than an equivalent new customer for the same policy bought through the same channel. This rule, introduced by the Financial Conduct Authority, stopped the practice known as price walking, where premiums […]

Virgin Media M125 fibre broadband is a mid-tier package with an average download speed of 132Mbps, priced from £22.99 a month on a 24-month term for new customers on Virgin Media’s own site (Virgin Media, August 2026). It runs on Virgin Media’s cable network, not the Openreach lines most other providers use, so availability depends […]

The energy price cap and the Martin Lewis message around it point to the same practical conclusion for households on a standard variable tariff: from 1 July 2026 the cap rose by 13%, but for most people paying by Direct Debit that rise is avoidable by switching to a cheaper fixed or variable deal. The […]

Does car insurance cover engine failure? In most cases, no. Standard UK car insurance, including comprehensive cover, will not pay to repair or replace an engine that fails through mechanical breakdown, a fault, or normal wear and tear. Insurers only cover engine damage when it is caused by a separate insured event, such as a […]

10 Mbps speed WiFi plans are the UK’s regulatory minimum for broadband, not a marketed product tier, and for a household that games, streams and works from home they will feel restrictive. 10 Mbps means 10 megabits per second of download capacity shared across every device in the home, which is enough for basic single-user […]