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To complain about your broadband provider, raise the issue with the provider first, give them a fair chance to fix it, and if it stays unresolved after six weeks (or you receive a deadlock letter), take it free of charge to an independent Alternative Dispute Resolution (ADR) scheme. As of 8 April 2026, Ofcom cut […]

Does a black box track your location? Yes, a black box uses GPS to record where your car goes, including your routes, your speed against the limit, the time of day you drive and your total mileage. A black box (also called a telematics device or app) is a small unit or smartphone app fitted […]

What happens to your direct debit when you switch energy is straightforward in most cases: your old supplier usually cancels the direct debit automatically once your switch completes, and your new supplier sets up a fresh one based on your expected usage. The detail that trips people up is timing — cancel too early and […]

The broadband switching process in the UK now works through One Touch Switch, which means you only contact your new provider and they arrange the whole move for you. Since 12 September 2024, you no longer need to ring your old supplier to cancel, and you cannot be charged notice-period fees beyond your switch date, […]

Zego car insurance covers two different things under one brand: telematics-based annual cover for everyday drivers (Zego Sense) and flexible, short-term or pay-as-you-go cover for people who deliver food or drive for hire and reward. Zego is a licensed UK insurance provider regulated by the Financial Conduct Authority, not a comparison site, so you buy […]

Understanding your energy bill starts with three things: the standing charge you pay every day, the unit rate you pay per kilowatt hour (kWh), and whether the reading behind it is actual or estimated. Once you can read those, the rest of the page (your tariff name, meter numbers and account balance) falls into place […]