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Around 5.9 million card details and 1.2 million personal customer details have been accessed by hackers. Dixons Carphone Warehouse who is the owner of both companies confirmed that the hackers did not gain access to PIN number or any other data which will allow them to use the information. However, around 105,000 non- EU cards, […]

Future energy stopped trading in January and its customers have been moved to Green Star energy. Future energy had around 10,000 customers mainly from the North East and Yorkshire. As per the safety net provided by Ofgem all credit balances were protected and there was no disruption to service. Green Star Energy Green Star Energy […]

Citing financial instability and poor customer service as the main reason, Ofgem is about to make it harder for new energy suppliers to enter the market. Ofgem has outlined the scope for a review on the conditions it sets for new suppliers to operate. The conditions include the level of service customers get from the […]

The term ‘Big Six’ refers to the six energy giants dominating the home energy market in the UK. The energy giant companies include British Gas, Scottish Power, SSE, NPower, EDF Energy and E.on. In recent months we have seen an increase in prices from all the ‘big six’ energy companies with the latest price increase […]

Content in this article Why Overpayments Happen with Direct Debit Payments How to Check Your Energy Account for Overpayments How to Get Money Back from Overpaid Energy Bills How Smart Meters Help with Accurate Bills Benefits of a Smart Meter Steps to Avoid Overpayment on Your Energy Bills What if You Have a Dispute with […]

Many energy customers are loyal to their energy company and 60% of customers are sticking with the most expensive tariff available. This is especially true for British Gas who are not only the biggest energy company in the UK but they also have a very loyal customer base that despite the increasing in costs remain […]