Know Your Energy Supplier: Tonik Energy
July 1st, 2020
Birmingham based Tonik Energy was founded in 2016 to provide cheaper and greener energy to UK households. Tonik Energy uses hi-tech smart meters and appliances and according to their website, their main goal is to cut energy bills by at least 50% by the end of 2022.
Tonik Energy customer service rating
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Since the inception of Tonik Energy they have offered 100% renewable electricity and 10% green gas to offset its UK based customers’ carbon footprints.
Tonik Energy tariffs and prices
| Tariff Name | Tariff type | Cancellation fee | Annual Avg cost | |
| Tonik – Green Power (1 Year) v7 + Free Boiler Service | Fixed Tariff | £60.00 | £804.71 | Compare now |
| Tonik – Green Power (1 Year) v6 + Free Boiler Service | Fixed Tariff | £60.00 | £796.87 | Compare now |
| Tonik – Green Power (1 Year) v4 | Fixed Tariff | £60.00 | £801.22 | Compare now |
| Tonik – Green Power (1 Year) v3 | Fixed Tariff | £60.00 | £837.87 | Compare now |
Tonik Energy fuel mix and UK average fuel mix
Tonik Energy historical Fuel Mix
| Energy Source | 2019 | 2018 | 2017 |
| Coal | 0% | 0% | 0% |
| Gas | 0% | 0% | 0% |
| Nuclear | 0% | 0% | 0% |
| Renewable | 100% | 100% | 100% |
| Other | 0% | 0% | 0% |
| CO2 Emission | 00 g/kWh | 00 g/kWh | 00 g/kWh |
| Nuclear Waste | 0.00000 g/kWh | 0.00000 g/kWh | 0.00000 g/kWh |
Tonik Energy price increases and decreases
Price changes in 2019
In February 2019, Tonik Energy announced a price hike for its customers with standard variable tariffs by 14% which came into effect on 01/04/2019 which was based on OFGEM energy price cap increase.
Price changes in 2018
Price increase by 10.8% – July 2018, Tonik Energy announced price increase by 10.8% for standard variable energy plans which was effective from 08/2018.
What type of energy tariffs offered by Tonik Energy for the UK households?
- Variable energy tariff – Tonik Energy can change your daily standing charge (usually 0p to 30p per day) and price per kWh (unit rate) whenever they wish to change it.
- Fixed rate tariff – Once agreed prices with Tonik Energy, price per kWh and daily standing charge will remain fixed.
- Pay As You Go (PAYG meter) – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or by using Tonik Energy mobile app.
- Dual fuel energy tariff – It means Tonik Energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.
Why should you compare Tonik Energy price?
- Fixed term contract – 12 months and 24 months
- Account management – view your energy bills online
- Direct debit payment – monthly DD only
- Termination fees – no contract termination fees
- Green energy – 100% renewable electricity
- Tariff type – Dual fuel energy and electricity only options
- Reward – 3% interest paid on credit balances
- Warm home discount – don’t offer warm home discount
Complaint handling and customer service
| Reporting period in Q/Y | Q4 2019 | Q3 2019 | Q2 2019 | Q1 2019 | Q4 2018 |
| Total complaints received | 2364 | 1548 | 1067 | 805 | 563 |
| Received per 100k customer accounts | 903 | 619 | 551 | 426 | 315 |
| Total Complaints resolved | 2493 | 1486 | 1094 | 770 | 438 |
| Resolved per 100k customer accounts | 953 | 594 | 565 | 407 | 245 |
| Resolved within 48 hours | 64% | 39% | 30% | 23% | 16% |
| Resolved within 8 weeks | 92% | 85% | 77% | 70% | 71% |
Top 5 complaint reasons in percentages
Customer Service – 27%
Billing & Meter Reading issues – 26%
Payment issues – 13%
Switching issues – 12%
Pricing – 4%
Get in touch with Tonik Energy
Contact number: 0333 344 2686
Email: [email protected]
Write a letter: Tonik Energy 5th floor Lombard House Great Charles Street Birmingham B3 3LP
Energy Ombudsman
Contact number: 0330 440 1624
Website: http://www.ombudsman-services.org/
Write a letter: 3300 Daresbury Park, Daresbury Warrington WA4 4HS
Citizens Advice Energy
Contact number: 0808 223 1133
Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/
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