Know Your Energy Supplier: Together Energy

August 11th, 2020

Compare Together Energy prices and save up to £318*

Together Energy is a Scottish based energy supplier that claims to be the fastest growing in the UK. But are they the right supplier for you?

Founded in 2016 in Dunbartonshire, Together Energy says it offers affordable energy to over 60,000 customers across Britain without compromising on great customer service for long term peace of mind. They offer competitive pricing on longer term deals and support the local Scottish economy. But less than 10% of energy comes from renewable sources and no pre-payment customers are accepted.

Who is Together Energy?

This Scottish based company supplies to customers in Scotland, England and Wales. They’re also a living wage employer who recruit more than 90% of their staff from the poorest 10% of postcodes in Scotland. They have a unique partnership with the University of Strathclyde to skill up their workforce and help people into higher education.

So Energy customer service rating

New Rating	Old Rating

3-star reviews	1-star reviews

Is Together Energy a good energy supplier?

Together Energy was ranked the lowest performing provider in a 2019 Which? Survey and has a low rating on both Google and Trustpilot. However, reviews are more positive about this supplier being good value for money for customers prepared to lock in a rate for up to 3 years. Their prices are also cheaper than the bigger suppliers for their variable tariffs.

But customer service is rated poor despite impressively fast call answering times of under a minute and some glowing testimonials on their website.

Together Energy tariffs and prices

Tariff Name	Tariff type	Cancellation fee	Annual Avg cost
Together Energy – Green Together Fixed July21 v4	Fixed Tariff	£60.00	£855.44	Compare now
Together Energy – Green Brexit Protect 25 Month July22 v2	Fixed Tariff	£80.00	£984.64	Compare now
Together Energy – Green Together Fixed July21 v2	Fixed Tariff	£60.00	£838.25	Compare now
Together Energy – Green Brexit Protect 25 Month July22	Fixed Tariff	£80.00	£966.74	Compare now

Together Energy fuel mix and UK average fuel mix

Together Energy
UK Average

Shell Energy

UK Average

Together Energy historical Fuel Mix

Energy Source	2019
Coal	8.9%
Gas	60.3%
Nuclear	18.1%
Renewable	8.9%
Other	3.8%
CO2 Emission	325 g/kWh
Nuclear Waste	0.00130 g/kWh

What type of energy tariffs offered by Together Energy for the UK households?

Variable energy tariff – Together energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
Fixed rate tariff – price per kWh and daily standing charge will remain fixed throughout the contract terms.
Pay As You Go – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or via mobile app.
Dual fuel energy tariff – It means Together energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.

Together Energy offers domestic customers 4 tariffs including 3 fixed rate deals. There’s currently no business energy deal. Customers benefit from a dual fuel energy and gas and electricity supply from the same supplier with a cheap variable energy tariff with no exit fee. The fixed rate tariffs offer a locked in price for one, two or three years. But you will pay a £30 exit fee for each fuel if you want to switch. There’s no specific tariff for electric car owners but Together Energy does accept Economy 7 customers.

Complaint handling and customer service

Reporting period in Q/Y	Q4 2019	Q3 2018
Total complaints received	3213	676
Received per 100k customer accounts	2840	697
Total Complaints resolved	2869	485
Resolved per 100k customer accounts	2537	500
Resolved within 48 hours	13%	7%
Resolved within 8 weeks	49%	96%

Top 5 complaint reasons in percentages

Customer Service – 16%

Billing – 55%

Payment issues – 18%

Switching issues – 7%

Sales – 2%

Account management

Together Energy has an online portal but it’s not clear how customers are supposed to use it and there’s no live chat or FAQs on the website. Together Energy doesn’t have an app and only accepts payment by direct debit.

Is it easy to switch?

If you’re looking to lock in a long term cheap energy rate, Together Energy have deals lasting up to 36 months. Compare energy tariff prices with us before making the decision to switch to your new supplier in just a few clicks!