Know Your Energy Supplier: So Energy

August 3rd, 2016

Compare So Energy prices and save up to £318*

So Energy is one of the smallest energy providers around. They offer ‘simplicity, honesty and great value’ but are they the right energy provider for you? Read on and find out.

Founded in 2015, this supplier uses 100% renewable electricity although it doesn’t currently offer green gas. Customers can decide where renewable energy comes from by voting in an online poll. Paperless billing means every account is as green as possible.

So Energy currently have 17,000 customers across the UK.

Who is So Energy?

Great value green energy made easy is the So Energy promise. They claim to offer one of the most competitive fixed tariff rates on the market and are signed up to the Energy Switch Guarantee to make life hassle free for their customers. So Energy uses the latest technology to reduce costs and pass the savings on to their customers.

So Energy customer service rating

New Rating	Old Rating

4-star reviews	4-star reviews

Is So Energy a good energy supplier?

So Energy scored 4.5 out of 5 stars in the latest Uswitch survey and was named Which? Recommended Provider in 2020. Customers scored this supplier particularly highly for value for money and customer satisfaction. 96% of customers on Trustpilot gave this business a good or excellent rating. In the most recent Which? Survey, customers rated bill accuracy and clarity and customer service. Call and email response times are fast but there’s no customer service at weekends and only direct debit customers are accepted.

So Energy tariffs and prices

Tariff Name	Tariff type	Cancellation fee	Annual Avg cost
So Energy – So Aubergine Essential – Green – Seasonal Payments	Fixed Tariff	£10.00	£860.13	Compare now
So Energy – So Aubergine – Green – Seasonal Payments	Fixed Tariff	£10.00	£919.72	Compare now
So Energy – So Ash – Green – Seasonal Payments	Fixed Tariff	£10.00	£915.21	Compare now
So Energy – So Ash Essential – Green – Seasonal Payments	Fixed Tariff	£10.00	£864.08	Compare now

So Energy fuel mix and UK average fuel mix

So Energy
UK Average

Shell Energy

UK Average

So Energy historical Fuel Mix

Energy Source	2019	2018	2017	2016
Coal	0%	0%	0%	18.9%
Gas	0%	0%	0%	32.7%
Nuclear	0%	0%	0%	12.9%
Renewable	100%	100%	100%	28.3%
Other	0%	0%	0%	7.2%
CO2 Emission	0 g/kWh	0 g/kWh	0 g/kWh	331 g/kWh
Nuclear Waste	0.00000 g/kWh	0.00000 g/kWh	0.00000 g/kWh	0.00090 g/kWh

What type of energy tariffs offered by So Energy for the UK households?

Variable energy tariff – So energy can change your daily standing charge and price per kWh (unit rate) whenever they wish. The variable tariff is an out of contract tariff so if you don’t renew or switch you’ll automatically be rolled over onto this plan.
Fixed rate tariff – price per kWh and daily standing charge will remain fixed throughout the contract terms. The So Alder fixed rate tariff is a 12 month contract with a £5 exit fee for each fuel if you decide to switch early. You can also opt to pay more in the winter and less in the summer. This tariff is available on dual fuel and Economy 7.
Pay As You Go – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or via mobile app.
Dual fuel energy tariff – It means So energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.
E-car users can benefit from cheap overnight rates using the Economy 7 tariff.

Complaint handling and customer service

Reporting period in Q/Y	Q4 2019	Q3 2019	Q2 2019	Q1 2019
Total complaints received	753	321	240	158
Received per 100k customer accounts	241	103	89	64
Total Complaints resolved	724	319	226	152
Resolved per 100k customer accounts	232	102	83	61
Resolved within 48 hours	52%	39%	37%	56%
Resolved within 8 weeks	99.3%	99.7%	99.6%	99.3%

Account management

As a green energy supplier, So Energy only uses paperless bills. There’s no app but login is straightforward and you can submit your meter readings online if you don’t have a smart meter.

Is it easy to switch?

So Energy is a bespoke supplier with a commitment to green energy. If you want to see how they measure up to other providers, compare energy tariff prices with us before you make the switch.