Know Your Energy Supplier: Powershop Energy
September 18th, 2020
Powershop is a relatively new entrant to the UK energy sector. It has operated in the UK since 2017 but before then was a well known firm in Australia and New Zealand. Powershop Energy operates as an independent energy provider but it is backed financially by NPower. It claims that the backing of NPower gives its customers the benefit of stability whilst still allowing it freedom to provide innovative energy solutions.
Is Powershop Energy a good company?
Although Powershop Energy is new to the UK it has already scored highly in customer satisfaction surveys. It says that it aims to help its customers save money, save energy and budget better.
Powershop Energy customer service rating
| New Rating | Old Rating |
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| 3-star reviews | 4-star reviews |
Is Powershop Energy a good company?
Although Powershop Energy is new to the UK it has already scored highly in customer satisfaction surveys. It says that it aims to help its customers save money, save energy and budget better.
Powershop Energy tariffs and prices
| Tariff Name | Tariff type | |
| Powershop – Fixed Term 24 Month 2020 | Fixed Tariff | Compare now |
| Powershop – Fixed Term 18 Month 2020 | Fixed Tariff | Compare now |
| Powershop – Fixed Term 12 Month 2020 | Fixed Tariff | Compare now |
| Powershop – Top Shopper 2020 | Fixed Tariff | Compare now |
Powershop Energy fuel mix and UK average fuel mix
Powershop Energy historical Fuel Mix
| Energy Source | 2019 | 2018 | 2017 |
| Coal | 7.20% | 9.80% | 1.00% |
| Gas | 48.90% | 52.30% | 79.70% |
| Nuclear | 14.70% | 15.90% | 0.90% |
| Renewable | 26.20% | 18.70% | 18.00% |
| Other | 3.10% | 3.30% | 0.40% |
| CO2 Emission | 264 g/kWh | 300 g/kWh | 298 g/kWh |
| Nuclear Waste | 0.00100 g/kWh | 0.00111 g/kWh | 0.00006 g/kWh |
What are Powershop Energy tariffs?
Powershop Energy offer customers a choice of two ways of buying their energy. For those who prefer a traditional and familiar way of buying their energy, the company offers Powershop Lite. This gives customers fixed monthly payments, a fixed unit rate and a 1 year contract length.
The other option, Powershop Pro, offers customers something different. Payments are variable, depending on how much energy you use and which ‘Powerpacks’ you have purchased. Powerpacks offer you the chance to buy discounted energy, giving you savings against the baseline tariffs. You can log into your account and decide when and if to buy Powerpacks. You can also buy Powerpacks to use later on, which may be a helpful option to help with budgeting and smoothing the cost of energy throughout the year.
Powershop release 4 to 5 new Powerpacks each month. Different Powerpacks will be available, for example to cover a day’s energy requirements or 4 days. The value of the Powerpacks always remain the same but because the baseline tariff varies with Powershop Pro they may cover more or less of your monthly bills.
Complaint handling and customer service
| Reporting period in Q/Y | Q2 2020 | Q1 2020 | Q4 2019 | Q3 2019 | Q2 2019 |
| Total complaints received | 280 | 177 | 161 | 210 | 149 |
| Received per 100k customer accounts | 296 | 208 | 215 | 349 | 263 |
| Total Complaints resolved | 249 | 104 | 186 | 198 | 149 |
| Resolved per 100k customer accounts | 263 | 122 | 249 | 329 | 263 |
| Resolved within 1 working day | 20 | 5 | 17 | 34 | 25 |
| Resolved within 8 weeks | 140 | 65 | 122 | 150 | 117 |
Account management
Powershop Energy offer their customers the choice of managing their account online through their website, or through their own mobile app. For customers choosing the Powershop Pro option, ease of access to their account is vital: customers appear to be satisfied with this.
The Powershop website and app both allow customers to view how much power they are using, top up with Powerpacks whenever they want and to stay in control of their budgets.
Is it easy to switch?
It is simple and straightforward to use our independent price comparison site to compare energy tariff prices between suppliers. If you are thinking of switching your dual fuel energy and gas and electricity supply, compare prices today.
Get in touch with Powershop energy
Contact number: 0808 252 5731
Email: [email protected]
Online: https://www.powershop.co.uk/contact-us/
Write a letter: Powershop Complaints, 5th Floor, 125 Colmore Row, Birmingham, B3 3SD.
Energy Ombudsman
Contact number: 0330 440 1624
Website: http://www.ombudsman-services.org/
Write a letter: 3300 Daresbury Park, Daresbury, Warrington WA4 4HS
Citizens Advice Energy
Contact number: 0808 223 1133
Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/
Compare business gas and electricity with Powershop energy
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