Know Your Energy Supplier: Powershop Energy

September 18th, 2020
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Powershop is a relatively new entrant to the UK energy sector. It has operated in the UK since 2017 but before then was a well known firm in Australia and New Zealand. Powershop Energy operates as an independent energy provider but it is backed financially by NPower. It claims that the backing of NPower gives its customers the benefit of stability whilst still allowing it freedom to provide innovative energy solutions.

Is Powershop Energy a good company?

Although Powershop Energy is new to the UK it has already scored highly in customer satisfaction surveys. It says that it aims to help its customers save money, save energy and budget better.

Powershop Energy customer service rating

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3-star reviews4-star reviews

Is Powershop Energy a good company?

Although Powershop Energy is new to the UK it has already scored highly in customer satisfaction surveys. It says that it aims to help its customers save money, save energy and budget better.

Powershop Energy tariffs and prices

Tariff NameTariff type 
Powershop – Fixed Term 24 Month 2020Fixed Tariff Compare now
Powershop – Fixed Term 18 Month 2020Fixed Tariff Compare now
Powershop – Fixed Term 12 Month 2020Fixed Tariff Compare now
Powershop – Top Shopper 2020Fixed Tariff Compare now

Powershop Energy fuel mix and UK average fuel mix

Powershop Energy historical Fuel Mix

Energy Source201920182017
Coal7.20%9.80%1.00%
Gas48.90%52.30%79.70%
Nuclear14.70%15.90%0.90%
Renewable26.20%18.70%18.00%
Other3.10%3.30%0.40%
CO2 Emission264 g/kWh300 g/kWh298 g/kWh
Nuclear Waste0.00100 g/kWh0.00111 g/kWh0.00006 g/kWh

What are Powershop Energy tariffs?

Powershop Energy offer customers a choice of two ways of buying their energy. For those who prefer a traditional and familiar way of buying their energy, the company offers Powershop Lite. This gives customers fixed monthly payments, a fixed unit rate and a 1 year contract length.

The other option, Powershop Pro, offers customers something different. Payments are variable, depending on how much energy you use and which ‘Powerpacks’ you have purchased. Powerpacks offer you the chance to buy discounted energy, giving you savings against the baseline tariffs. You can log into your account and decide when and if to buy Powerpacks. You can also buy Powerpacks to use later on, which may be a helpful option to help with budgeting and smoothing the cost of energy throughout the year.

Powershop release 4 to 5 new Powerpacks each month. Different Powerpacks will be available, for example to cover a day’s energy requirements or 4 days. The value of the Powerpacks always remain the same but because the baseline tariff varies with Powershop Pro they may cover more or less of your monthly bills.

Complaint handling and customer service

Reporting period in Q/YQ2 2020Q1 2020Q4 2019Q3 2019Q2 2019
Total complaints received280177161210149
Received per 100k customer accounts296208215349263
Total Complaints resolved249104186198149
Resolved per 100k customer accounts263122249329263
Resolved within 1 working day205173425
Resolved within 8 weeks14065122150117

Account management

Powershop Energy offer their customers the choice of managing their account online through their website, or through their own mobile app. For customers choosing the Powershop Pro option, ease of access to their account is vital: customers appear to be satisfied with this.

The Powershop website and app both allow customers to view how much power they are using, top up with Powerpacks whenever they want and to stay in control of their budgets.

Is it easy to switch?

It is simple and straightforward to use our independent price comparison site to compare energy tariff prices between suppliers. If you are thinking of switching your dual fuel energy and gas and electricity supply, compare prices today.

Get in touch with Powershop energy

Contact number: 0808 252 5731

Email: complaints@powershop.co.uk

Online: https://www.powershop.co.uk/contact-us/

Write a letter: Powershop Complaints, 5th Floor, 125 Colmore Row, Birmingham, B3 3SD.

Energy Ombudsman

Contact number: 0330 440 1624

Website: http://www.ombudsman-services.org/

Write a letter: 3300 Daresbury Park, Daresbury, Warrington WA4 4HS

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