Know Your Energy Supplier: Enstroga Energy

September 18th, 2020
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Compare Enstroga Energy prices and save up to £318*

Enstroga bill themselves as the UK’s newest independent supplier, committed to offering its customers cleaner and more affordable energy and an open and transparent relationship with them.

Who is Enstroga?

Enstroga are an independent supplier but they also belong to a large, Europe-wide group of energy suppliers. The company claim this gives them the best of both worlds, with the flexibility to operate independently but with the backing and experience of a large group. It was established to provide not just affordable gas and electricity, but also a more sustainable, greener approach to energy supply.

Enstroga Energy customer service rating

New RatingOld Rating
3-star reviews2-star reviews

Is Enstroga Energy a good company?

Not only do Enstroga promise their customers guaranteed service standards, they also guarantee to go above and beyond them. The customer service reviews bear out this promise, with Enstroga customers giving the company good reviews for helpfulness and customer service.

Enstroga Energy tariffs and prices

Tariff NameTariff type 
EVERGREENFixed Tariff Compare now
EVERGREEN DUALFixed Tariff Compare now
ENERGY PRICE CAPVariable Compare now

Enstroga Energy fuel mix and UK average fuel mix

Enstroga Energy historical Fuel Mix

Energy Source201920182017
Coal8.90%11.80%13.50%
Gas60.30%62.60%41.40%
Nuclear18.10%19.00%11.30%
Renewable8.90%2.60%29.40%
Other3.80%4.00%4.40%
CO2 Emission325 g/kWh359 g/kWh298 g/kWh
Nuclear Waste0.00127 g/kWh0.00133 g/kWh0.00079 g/kWh

What type of energy tariffs offered by Enstroga Energy for the UK households?

Enstroga offer a simple choice of three energy tariffs: Evergreen, Evergreen Dual and Energy Price Cap.

  • Evergreen is a 12 month fixed rate electricity tariff, paid by monthly direct debit.
  • Evergreen Dual is similar to Evergreen, but for dual fuel gas and electricity. It is also a 12 month fixed rate tariff paid by monthly direct debit.
  • Energy Price cap is a variable rate tariff, paid by monthly direct debit with no fixed term.

Complaint handling and customer service

Reporting period in Q/YQ2 2020Q1 2020Q4 2019Q3 2019Q2 2019
Received per 10k customer accounts124137178201102
Resolved within 1 working day31%30%34%29%28%
Resolved within 8 weeks91%85%88%93%90%

Account management

Managing your account is easy and straightforward with the ‘My Enstroga’ section of the Enstroga website. Customer service is available online, by email or telephone should you need extra assistance.

Is it easy to switch?

Enstroga aim to make switching your energy supplier as easy as possible. As soon as you have completed your order online they will take care of the free switching process,even contacting your existing supplier for you.

It is simple, straightforward and free to compare your energy tariff today to check whether you could save money by switching to Enstroga. Why miss out? Use our site to compare energy tariff options for your dual fuel energy and gas and electricity supply.

Get in touch with Enstroga energy

Energy Ombudsman

Contact number: 0330 440 1624

Website: http://www.ombudsman-services.org/

Write a letter: 3300 Daresbury Park, Daresbury, Warrington WA4 4HS

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