Know your Energy Supplier: Daligas

September 18th, 2020

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If you’re looking for a gas only supplier is Daligas worth considering?

Formed in 2013, this London based company has some of the cheapest gas only tariffs around. As one of the newest energy companies on the market, they’re still waiting for an electricity licence to be approved by Ofgem. Daligas supply natural gas and are not currently supplying gas from renewable sources.

This company claims to offer simple pricing, transparency and friendly customer support. If you’re not looking for dual fuel energy and gas and electricity supply from the same company, Daligas could be a contender. Read on to find out more.

Who is Daligas?

Daligas is a private company which acts as an independent gas supplier to the UK market. The founding team are highly skilled and have expertise in energy, Information Technology, sales and marketing and business management. Their business model is based on a simplified pricing structure offering low cost gas to their customers. Daligas pride themselves on building trust and satisfaction for their customers.

Daligas promise you will never be left without gas during the switching process which they simplify by using the latest technology. This supplier is aiming to achieve 100,000 customers over the next 3 years.

Daligas Energy customer service rating

New Rating	Old Rating

2-star reviews	2-star reviews

Is Daligas a good company?

Daligas promise to create a personal connection with their customers and they have some positive reviews for their cheap tariffs. Their current 2 star rating on TrustPilot appears to be based on customers unhappy with their customer service. As a smaller supplier they’re not currently part of the Which? Survey. Statistics available on the website say there are 26.1 complaints for every 10,000 customers.

Daligas offer a freefone customer service helpline between the hours of 9am-5pm or customers can get in touch by email or using the contact form on the website. There’s no live chat facility.

Daligas Energy tariffs and prices

Tariff Name	Tariff type
Daligas One Standard Excel 20	Variable	Compare now
Daligas One Business Simple 19	Fixed/Variable Tariff for Businss	Compare now

What are Daligas energy tariffs?

Daligas supply gas for domestic and business use and have one variable tariff:

For all areas and any amount of usage the price per kwh unit is the same
One simple standing charge applies everywhere

This makes it simple to work out your annual usage and the amount of your Direct Debit.

Complaint handling and customer service

Reporting period in Q/Y	Q2 2020	Q1 2020	Q4 2019	Q3 2019	Q2 2019
Received per 10k customer accounts	42	62	64	39	67
Resolved within 1 working day	18%	27%	0%	9%	24%
Resolved within 8 weeks	79%	100%	100%	100%	100%

Account management

The Daligas website isn’t particularly impressive but it’s easy enough to submit a meter reading using the online form. There is no login or account dashboard offering customers more functionality and they don’t currently have an app.

Is it easy to switch?

If you only need gas at low prices or you prefer to shop around for separate electricity and gas deals, then Daligas could be the energy supplier for you. Compare energy tariff prices with us and then make the switch online – it’s quick and easy to do!