Good Energy provides 100% renewable energy and carbon neutral gas. But should you make the switch?
Good Energy were one of the first green energy suppliers in the UK market when they started supplying energy in 1999. With a mission to help customers fight climate change, they promise to help reduce your carbon footprint by 50%.
Suppliers of energy for domestic and business customers, Good Energy introduced the OnePoint charging system for business EVs in 2019. They currently serve over 200,000 customers across the UK with both dual fuel energy and gas and electricity supply.
Who is Good Energy?
Good Energy is a British based renewable energy company supplying electricity from sources like sunshine, wind, rain and biofuels. They also have their own wind and solar sites in Dorset, Cornwall and Yorkshire.
10% of gas supplied by Good Energy comes from biomethane while the rest is carbon neutral. They also support customers generating their own electricity with their feed-in tariffs. Good Energy also supports energy generation on the local level and is always looking for ways to help people generate and share energy.
Good Energy customer service rating
Is Good Energy a good company?
Good Energy currently has a rating of 4 stars out of 5/Great on TrustPilot and a 54% recommendation score on Reviews.io. Customers praise their customer service calling it ‘helpful and friendly’ but others criticised them for making it difficult to switch and slow to answer calls. Some customers acknowledged they weren’t the cheapest option but were happy to pay more for the ‘feelgood factor’ of being with an ethical energy provider.
If you want to use renewable energy in your home or for your business, Good Energy is an appealing option. Their pricing policy is transparent, showing the pence per kwh rate and the standing charge for each region with an estimate of your annual bill at TDCVs or Typical Domestic Consumption Values.
Good Energy offer the following tariffs:
Gas Good to Fix
Gas Standard Variable Tariff
Electricity Good to Fix
Electricity Standard Variable Tariff
Dual Fuel Good to Fix
Dual Fuel Standard Variable Tariff
Good Energy also offer an Economy 7 and Economy 10 electricity tariff and a standard and Economy 7 EV Driver tariff with lower unit rates so you can charge your car at home for less.
Good Energy also offer business energy for SMEs and large businesses and those looking for a business EV solution.
Complaint handling and customer service
Reporting period in Q/Y
Received per 10k customer accounts
Resolved within 1 working day
Resolved within 8 weeks
Good Energy encourages all customers to use the online portal and app as the greenest way to manage their account. There’s an easy walkthrough of the logging on process and the dashboard puts all your key information including energy use, meter readings and bills in one place.
Is it easy to switch?
If you think Good Energy is the supplier for you, then compare energy tariff prices using our independent comparison site and we’ll make it fast and easy to switch!