Know Your Energy Supplier: Green Network Energy
July 1st, 2020
Green Network Energy was founded by Sabrina Corbo and Piero Saulli in Italy in 2003 to offer gas and electricity to Italian consumers. Then, in 2017, they entered the UK market to supply energy to UK households. Green Network Energy has over 1 million customers within the UK and Italy.
Green Network Energy customer service rating
| New Rating | Old Rating |
 | |
| 3-star reviews | 3-star reviews |
Warm home discount – Eligible Green Network Energy customers can claim the government warm home discount of £140 per year for their electricity bills.
Automatic discount for energy customers who fall into “Core group”
Green Network Energy tariffs and prices
| Tariff Name | Tariff type | Cancellation fee | Annual Avg cost | |
| Green Network Energy – GNE Spring Sunrise V5 | Fixed Tariff | £50.00 | £799.47 | Compare now |
| Green Network Energy – GNE Spring Sunrise V4 | Fixed Tariff | £50.00 | £798.62 | Compare now |
| Green Network Energy – GNE Spring Sunrise V3 | Fixed Tariff | £50.00 | £806.85 | Compare now |
| Green Network Energy – GNE Spring Sunrise V2 | Fixed Tariff | £50.00 | £836.63 | Compare now |
Green Network Energy fuel mix vs UK average fuel mix
Green Network Energy historical Fuel Mix
| Energy Source | 2019 | 2018 |
| Coal | 4.5% | 9.3% |
| Gas | 30.9% | 49.1% |
| Nuclear | 9.3% | 14.9% |
| Renewable | 53.4% | 23.6% |
| Other | 1.9% | 3.1% |
| CO2 Emission | 166 g/kWh | 282 g/kWh |
| Nuclear Waste | 0.00065 g/kWh | 0.00100 g/kWh |
Green Network Energy price increases and decreases
Price changes in 2020
Price reduction – Green Network Energy announced price cut by 2% in March 2020 for standard variable energy customers, as a result of OFGEM energy price cap
Price changes in 2019
Price reduction October 2019 – OFGEM energy price cap reduction meant customers on Green Network Energy’s standard variable energy saw their prices lower.
Price reduction October 2019 – OFGEM energy price cap reduction meant customers on Green Network Energy’s standard variable energy saw their prices lower.
What type of energy tariffs offered by Green Network Energy for the UK households?
- Variable energy tariff – Your energy prices can be changed at any time by the Green Network Energy.
- Fixed rate tariff – Agreed contract price per kWh and daily standing charge will remain fixed while you are in a contract with Green Network Energy.
- Prepayment – Pay for your energy before you use it and you can top up as and when you need more energy.
- Dual fuel energy tariff – you are getting your electricity and gas supply from Green Network Energy; you may also get a dual fuel discount.
Why should you compare Green Network Energy price?
- Customer service in English or Italian
- Website content in Italian and English
- Competitive energy prices
- 100% renewable electricity tariffs
- Dual fuel energy discount applied
- Fixed term contract for 12 to 24 months.
Complaint handling and customer service
| Reporting period in Q/Y | Q1 2020 | Q4 2019 | Q3 2019 | Q2 2019 | Q1 2019 |
| Total complaints received | 5722 | 5074 | 4032 | 3888 | 2640 |
| Received per 100k customer accounts | 913 | 851 | 692 | 722 | 517 |
| Total Complaints resolved | 5574 | 4343 | 3492 | 3641 | 2382 |
| Resolved per 100k customer accounts | 890 | 728 | 599 | 676 | 467 |
| Resolved within 48 hours | 31% | 32% | 43% | 50% | 44% |
| Resolved within 8 weeks | 82% | 90% | 100% | 95% | 99% |
Top 5 complaint reasons in percentages in Q1 2020
Customer Service – 44%
Billing & Meter Reading issues – 32%
Payment issues – 10%
Switching issues – 4%
Smart meter related – 2%
Get in touch with Green Network Energy
Contact number: 0800 520 0202
Email: [email protected]
Write a letter: Green Network Energy Complaints Department, Po Box 2143, Croydon, CR90 9RZ
Energy Ombudsman
Contact number: 0330 440 1624
Website: http://www.ombudsman-services.org/
Write a letter: 3300 Daresbury Park, Daresbury Warrington WA4 4HS
Citizens Advice Energy
Contact number: 0808 223 1133
Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/
Compare business gas and electricity with Green Network Energy
Green Network Energy also provides gas and electricity to UK and Italian businesses. They take pride in providing competitive business energy prices which are backed by a professional and friendly customer service team.
What does Green Network Energy offer for businesses?
- Fixed and variable business energy tariff options
- Easy switching
- Dedicated customer service team for businesses
- Competitive business energy prices
- Moving business premises support
- Online account and management
Other energy suppliers like Green Network Energy
- British Gas
- Npower
- SSE
- Scottish power
- E.ON
- OVO energy
- Shell Energy
- Bulb energy
- Octopus energy
