Green Network Energy was founded by Sabrina Corbo and Piero Saulli in Italy in 2003 to offer gas and electricity to Italian consumers. Then, in 2017, they entered the UK market to supply energy to UK households. Green Network Energy has over 1 million customers within the UK and Italy.
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Warm home discount – Eligible Green Network Energy customers can claim the government warm home discount of £140 per year for their electricity bills.
Automatic discount for energy customers who fall into “Core group”
Tariff Name | Tariff type | Cancellation fee | Annual Avg cost | |
Green Network Energy – GNE Spring Sunrise V5 | Fixed Tariff | £50.00 | £799.47 | Compare now |
Green Network Energy – GNE Spring Sunrise V4 | Fixed Tariff | £50.00 | £798.62 | Compare now |
Green Network Energy – GNE Spring Sunrise V3 | Fixed Tariff | £50.00 | £806.85 | Compare now |
Green Network Energy – GNE Spring Sunrise V2 | Fixed Tariff | £50.00 | £836.63 | Compare now |
Energy Source | 2019 | 2018 |
Coal | 4.5% | 9.3% |
Gas | 30.9% | 49.1% |
Nuclear | 9.3% | 14.9% |
Renewable | 53.4% | 23.6% |
Other | 1.9% | 3.1% |
CO2 Emission | 166 g/kWh | 282 g/kWh |
Nuclear Waste | 0.00065 g/kWh | 0.00100 g/kWh |
Price changes in 2020
Price reduction – Green Network Energy announced price cut by 2% in March 2020 for standard variable energy customers, as a result of OFGEM energy price cap
Price changes in 2019
Price reduction October 2019 – OFGEM energy price cap reduction meant customers on Green Network Energy’s standard variable energy saw their prices lower.
Price reduction October 2019 – OFGEM energy price cap reduction meant customers on Green Network Energy’s standard variable energy saw their prices lower.
Reporting period in Q/Y | Q1 2020 | Q4 2019 | Q3 2019 | Q2 2019 | Q1 2019 |
Total complaints received | 5722 | 5074 | 4032 | 3888 | 2640 |
Received per 100k customer accounts | 913 | 851 | 692 | 722 | 517 |
Total Complaints resolved | 5574 | 4343 | 3492 | 3641 | 2382 |
Resolved per 100k customer accounts | 890 | 728 | 599 | 676 | 467 |
Resolved within 48 hours | 31% | 32% | 43% | 50% | 44% |
Resolved within 8 weeks | 82% | 90% | 100% | 95% | 99% |
Customer Service – 44%
Billing & Meter Reading issues – 32%
Payment issues – 10%
Switching issues – 4%
Smart meter related – 2%
Contact number: 0800 520 0202
Email: [email protected]
Write a letter: Green Network Energy Complaints Department, Po Box 2143, Croydon, CR90 9RZ
Contact number: 0330 440 1624
Website: http://www.ombudsman-services.org/
Write a letter: 3300 Daresbury Park, Daresbury Warrington WA4 4HS
Contact number: 0808 223 1133
Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/
Green Network Energy also provides gas and electricity to UK and Italian businesses. They take pride in providing competitive business energy prices which are backed by a professional and friendly customer service team.
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