Know Your Energy Supplier: OVO energy

July 1st, 2020
Know Your Energy Supplier: OVO energy

Compare OVO energy prices and save up to £318*

Ovo Energy is one of the largest gas and electricity suppliers in the UK and has made a name for itself as an independent domestic energy supplier. The Bristol based household energy provider was formed in September 2009 and has become one of the most popular energy suppliers in just a couple of years. A tough competitor for the Big Six energy providers, Ovo buys electricity from various sources and supplies it to more than 670,000 households in the UK. Ovo Energy has 2.4% of the energy market share and has won many awards and is regarded as one of the best energy suppliers in the UK.

Winner of the ‘Supplier of the Year’ award, Ovo has won accolades for excellent customer services, meter services, value for money, green services, best energy deal provider, billing services, online services, energy efficiency and more. It is also considered as the most recommended domestic gas and electricity supplier in the UK market.

Ovo Energy customer service rating

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In 2015, Ovo Energy won 93% votes from customers across the UK and was touted as the best energy supplier of the year. It also topped the list of best energy suppliers of 2014.

Ovo Energy provides 33% renewable electricity and maintains exceptional services for online account as well as paper billing. They also offer a 3% interest reward on the credit balance of the customers.

Ovo Energy is regarded highly for its efforts towards environment conservation; the gas and electricity provider has a charitable initiative that works to protect the Amazon rain forests.

Ovo Energy tariffs and prices

Tariff Name Tariff type Cancellation fee Annual Avg cost  
Ovo Energy – Better Energy 20 May 20 Fixed Tariff £60.00 £1,056.39 Compare now
Ovo Energy – 2 Year Fixed Energy 15 April 20 Fixed Tariff £60.00 £1,064.96 Compare now
Ovo Energy – Better Energy 15 April 20 Fixed Tariff £60.00 £1,066.52 Compare now
Ovo Energy – Better Energy 31 March 20 Fixed Tariff £60.00 £1,098.82 Compare now

OVO Energy fuel mix VS UK energy fuel mix

OVO Energy historical Fuel Mix

Energy Source 2019 2018 2017 2016 2015
Coal 0.0% 0.0% 0.0% 0.0% 0.0%
Gas 61.0% 57.1% 35.3% 46.90% 84.60%
Nuclear 0.0% 0.0% 0.0% 0.0% 0.0%
Renewable 39.0% 42.9% 64.7% 53.1% 15.4%
Other 0.0% 0.0% 0.0% 0.0% 0.0%
CO2 Emission 212 g/kWh 204 g/kWh 127 g/kWh 183 g/kWh 321 g/kWh
Nuclear Waste 0.00000 g/kWh 0.00000 g/kWh 0.00000 g/kWh 0.00000 g/kWh 0.00000 g/kWh

OVO Energy price increases and decreases

August 2019 – Price reduction of around £75 for standard variable tariff customers by OVO Energy to comply with OFGEM price cap.

April 2019 – Price increased by £117 for standard variable rate customers by OVO energy as per OFGEM price cap increase which came into effect for OVO Energy customers on 01/01/2019.

September 2018 – For standard variable customers, OVO energy will no longer offer discounts for managing online accounts and also increased energy prices for variable energy tariffs.

October 2018 – As per wholesale prices increase by 15%, OVO Energy announced it will increase gas and electricity prices which came in effect from 17/10/2018.

January 2017 – Ovo Energy raised its dual fuel standard tariff prices by 5% in November 2016. The change was brought in effect from 10 January 2017 and affected 122,000 Ovo customers. The direct result of the dual fuel price rise was that on average households now pay around £1,054 instead of £1,004.

March 2015 – A 10.4% price cut in its dual fuel standard tariff in January 2015. The price change came into effect from March 2015. According to Ovo Energy, the reduction in energy prices would save every household a big sum of £65 annually. By announcing such cheaper energy deals along with providing efficient service, the company has been successful in retaining customers across the UK

February 2014 – Reduced its Fixed Energy tariff which made them highly popular and got them a rank on the energy best buy table.

June 2014 – OVO Energy reduced gas and electricity prices on average by 4.5%. This change had a strong impact on reducing individual gas and electricity bills as it brought down the electricity prices by 4.8% and gas prices by 4.4%.

What type of energy tariffs offered by EDF for the UK households?

  • Variable energy tariff – OVO Energy can vary your standing charge and unit rate for gas and electricity supply.
  • Fixed rate tariff – Unit rate and standing charges for gas and electricity supply will remain fixed for the agreed contract.
  • Dual fuel tariff – It means you are getting supply of gas and electricity from OVO Energy which can often be cheaper and easier to manage by getting one energy bill for gas and electricity use.
  • Green Energy Tariffs – also known as OVO Beyond, Electricity supplied under green energy tariff is generated from 100% renewable energy sources. Part of OVO commitment on green energy, they plant 5 trees a year for every green energy customer.

Complaint handling and customer service

Reporting period in Q/Y Q4 2019 Q3 2019 Q2 2019 Q1 2019 Q4 2018
Total complaints received 100274 14968
Received per 100k customer accounts 2013 919
Total Complaints resolved 92949 14347
Resolved per 100k customer accounts 1866 881
Resolved within 48 hours 51.53% 91%
Resolved within 8 weeks 94.78% 99%

How to raise a complaint with OVO Energy?

Contact customer service at OVO Energy

Online form:

Email: [email protected]

Phone number: 03303035063

Citizen Advice:

Online form:

Phone number: 03454 040 506

Contact the energy ombudsman (OFGEM)

Phone number: 0330 440 1624

Email: [email protected]

Post: Ombudsman Services: Energy PO Box 966, Warrington, WA4 9DF

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