Know Your Energy Supplier: PFP Energy

July 1st, 2020
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Compare PFP Energy prices and save up to £318*

PFP Energy also known as Places for People Energy which aims to offer cheaper energy compared to big six energy suppliers. PFP Energy bills are easy to understand so their customers can easily stay on top of energy costs. PFP offers discounts to customers who prefer paying by direct debit and prefer to receive paperless bills.

Green Network Energy customer service rating

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PFP Energy tariffs and prices

Tariff NameTariff typeCancellation feeAnnual Avg cost 
PFP Energy – Together – June 2021 – Fixed 107 PaperlessFixed Tariff£60.00£917.59 Compare now
PFP Energy – Together – May 2021 – Fixed 106 PaperlessFixed Tariff£60.00£917.59 Compare now
PFP Energy – Together – March 2022 – fixed 105 PaperlessFixed Tariff£60.00£892.15 Compare now
PFP Energy – Together – March 2022 – fixed 104 PaperlessFixed Tariff£60.00£946.83 Compare now

PFP Energy fuel mix and UK average fuel mix

PFP Energy historical Fuel Mix

Energy Source2018
Coal11.8%
Gas62.6%
Nuclear19%
Renewable2.6%
Other4.0%
CO2 Emission225 g/kWh
Nuclear Waste 0.00700 g/kWh

What type of energy tariffs offered by PFP Energy for the UK households?

  • Variable energy tariff – PFP Energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
  • Fixed rate tariff – price per kWh and daily standing charge will remain fixed throughout the contract terms.
  • Pay As You Go – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or via mobile app.
  • Dual fuel energy tariff – It means the same energy supplier will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.

Why should you compare PFP Energy price?

  • Online discount
  • Monthly direct debit discount
  • Fixed rate energy contract option
  • Variable energy contract option

Complaint handling and customer service

Reporting period in Q/YQ1 2020Q4 2019Q3 2019Q2 2019Q1 2019
Total complaints received734862141113112159
Received per 100k customer accounts163172282262432
Total Complaints resolved721856139812902131
Resolved per 100k customer accounts160171280258426
Resolved within 48 hours81%85%91%90%91%
Resolved within 8 weeks98%99%99%98%98%

Top 5 complaint reasons in percentages

Customer Service – 24%

Billing – 14%

Payment issues – 38%

Switching issues – 13%

Metering – 3%

Get in touch with PFP Energy

Contact number: 01772 395777

Email: [email protected]

Write a letter: PFP Energy, Unit2, Edward VII Quay, Navigation Way, Preston, PR2 2YF

Energy Ombudsman

Contact number: 0330 440 1624

Website: http://www.ombudsman-services.org/

Write a letter: 3300 Daresbury Park, Daresbury Warrington WA4 4HS

Compare business gas and electricity with PFP Energy

PFP Energy provides various options for UK businesses to suit their needs. They provide commercial energy to small, medium, corporate and large businesses throughout the UK.

What does PFP Energy offer for businesses?

  • Customer incentives
  • UK based call centre
  • Quick response time, usually within 5 minutes
  • Simple and easy business energy bills
  • Smart meter

How to contact PFP Energy business?

Call: 01772 395 770

Email: [email protected]

Online chat support: 24/7 chat support via their website

Write to EDF: PFP Energy, Unit2, Edward VII Quay, Navigation Way, Preston, PR2 2YF

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