PFP Energy also known as Places for People Energy which aims to offer cheaper energy compared to big six energy suppliers. PFP Energy bills are easy to understand so their customers can easily stay on top of energy costs. PFP offers discounts to customers who prefer paying by direct debit and prefer to receive paperless bills.
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Tariff Name | Tariff type | Cancellation fee | Annual Avg cost | |
PFP Energy – Together – June 2021 – Fixed 107 Paperless | Fixed Tariff | £60.00 | £917.59 | Compare now |
PFP Energy – Together – May 2021 – Fixed 106 Paperless | Fixed Tariff | £60.00 | £917.59 | Compare now |
PFP Energy – Together – March 2022 – fixed 105 Paperless | Fixed Tariff | £60.00 | £892.15 | Compare now |
PFP Energy – Together – March 2022 – fixed 104 Paperless | Fixed Tariff | £60.00 | £946.83 | Compare now |
Energy Source | 2018 |
Coal | 11.8% |
Gas | 62.6% |
Nuclear | 19% |
Renewable | 2.6% |
Other | 4.0% |
CO2 Emission | 225 g/kWh |
Nuclear Waste | 0.00700 g/kWh |
Reporting period in Q/Y | Q1 2020 | Q4 2019 | Q3 2019 | Q2 2019 | Q1 2019 |
Total complaints received | 734 | 862 | 1411 | 1311 | 2159 |
Received per 100k customer accounts | 163 | 172 | 282 | 262 | 432 |
Total Complaints resolved | 721 | 856 | 1398 | 1290 | 2131 |
Resolved per 100k customer accounts | 160 | 171 | 280 | 258 | 426 |
Resolved within 48 hours | 81% | 85% | 91% | 90% | 91% |
Resolved within 8 weeks | 98% | 99% | 99% | 98% | 98% |
Customer Service – 24%
Billing – 14%
Payment issues – 38%
Switching issues – 13%
Metering – 3%
Contact number: 01772 395777
Email: [email protected]
Write a letter: PFP Energy, Unit2, Edward VII Quay, Navigation Way, Preston, PR2 2YF
Contact number: 0330 440 1624
Website: http://www.ombudsman-services.org/
Write a letter: 3300 Daresbury Park, Daresbury Warrington WA4 4HS
Contact number: 0808 223 1133
Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/
PFP Energy provides various options for UK businesses to suit their needs. They provide commercial energy to small, medium, corporate and large businesses throughout the UK.
Call: 01772 395 770
Email: [email protected]
Online chat support: 24/7 chat support via their website
Write to EDF: PFP Energy, Unit2, Edward VII Quay, Navigation Way, Preston, PR2 2YF
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