Know Your Energy Supplier: PFP Energy
July 1st, 2020
PFP Energy also known as Places for People Energy which aims to offer cheaper energy compared to big six energy suppliers. PFP Energy bills are easy to understand so their customers can easily stay on top of energy costs. PFP offers discounts to customers who prefer paying by direct debit and prefer to receive paperless bills.
Green Network Energy customer service rating
| New Rating | Old Rating |
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| 4-star reviews | 4-star reviews |
PFP Energy tariffs and prices
| Tariff Name | Tariff type | Cancellation fee | Annual Avg cost | |
| PFP Energy – Together – June 2021 – Fixed 107 Paperless | Fixed Tariff | £60.00 | £917.59 | Compare now |
| PFP Energy – Together – May 2021 – Fixed 106 Paperless | Fixed Tariff | £60.00 | £917.59 | Compare now |
| PFP Energy – Together – March 2022 – fixed 105 Paperless | Fixed Tariff | £60.00 | £892.15 | Compare now |
| PFP Energy – Together – March 2022 – fixed 104 Paperless | Fixed Tariff | £60.00 | £946.83 | Compare now |
PFP Energy fuel mix and UK average fuel mix
PFP Energy historical Fuel Mix
| Energy Source | 2018 |
| Coal | 11.8% |
| Gas | 62.6% |
| Nuclear | 19% |
| Renewable | 2.6% |
| Other | 4.0% |
| CO2 Emission | 225 g/kWh |
| Nuclear Waste | 0.00700 g/kWh |
What type of energy tariffs offered by PFP Energy for the UK households?
- Variable energy tariff – PFP Energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
- Fixed rate tariff – price per kWh and daily standing charge will remain fixed throughout the contract terms.
- Pay As You Go – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or via mobile app.
- Dual fuel energy tariff – It means the same energy supplier will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.
Why should you compare PFP Energy price?
- Online discount
- Monthly direct debit discount
- Fixed rate energy contract option
- Variable energy contract option
Complaint handling and customer service
| Reporting period in Q/Y | Q1 2020 | Q4 2019 | Q3 2019 | Q2 2019 | Q1 2019 |
| Total complaints received | 734 | 862 | 1411 | 1311 | 2159 |
| Received per 100k customer accounts | 163 | 172 | 282 | 262 | 432 |
| Total Complaints resolved | 721 | 856 | 1398 | 1290 | 2131 |
| Resolved per 100k customer accounts | 160 | 171 | 280 | 258 | 426 |
| Resolved within 48 hours | 81% | 85% | 91% | 90% | 91% |
| Resolved within 8 weeks | 98% | 99% | 99% | 98% | 98% |
Top 5 complaint reasons in percentages
Customer Service – 24%
Billing – 14%
Payment issues – 38%
Switching issues – 13%
Metering – 3%
Get in touch with PFP Energy
Contact number: 01772 395777
Email: [email protected]
Write a letter: PFP Energy, Unit2, Edward VII Quay, Navigation Way, Preston, PR2 2YF
Energy Ombudsman
Contact number: 0330 440 1624
Website: http://www.ombudsman-services.org/
Write a letter: 3300 Daresbury Park, Daresbury Warrington WA4 4HS
Citizens Advice Energy
Contact number: 0808 223 1133
Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/
Compare business gas and electricity with PFP Energy
PFP Energy provides various options for UK businesses to suit their needs. They provide commercial energy to small, medium, corporate and large businesses throughout the UK.
What does PFP Energy offer for businesses?
- Customer incentives
- UK based call centre
- Quick response time, usually within 5 minutes
- Simple and easy business energy bills
- Smart meter
How to contact PFP Energy business?
Call: 01772 395 770
Email: [email protected]
Online chat support: 24/7 chat support via their website
Write to EDF: PFP Energy, Unit2, Edward VII Quay, Navigation Way, Preston, PR2 2YF
Other energy suppliers like PFP Energy
- British Gas
- Npower
- SSE
- Scottish power
- E.ON
- OVO energy
- Shell Energy
- Bulb energy
- Octopus energy
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