Know Your Energy Supplier: PFP Energy

July 1st, 2020

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PFP Energy also known as Places for People Energy which aims to offer cheaper energy compared to big six energy suppliers. PFP Energy bills are easy to understand so their customers can easily stay on top of energy costs. PFP offers discounts to customers who prefer paying by direct debit and prefer to receive paperless bills.

Green Network Energy customer service rating

New Rating	Old Rating

4-star reviews	4-star reviews

PFP Energy tariffs and prices

Tariff Name	Tariff type	Cancellation fee	Annual Avg cost
PFP Energy – Together – June 2021 – Fixed 107 Paperless	Fixed Tariff	£60.00	£917.59	Compare now
PFP Energy – Together – May 2021 – Fixed 106 Paperless	Fixed Tariff	£60.00	£917.59	Compare now
PFP Energy – Together – March 2022 – fixed 105 Paperless	Fixed Tariff	£60.00	£892.15	Compare now
PFP Energy – Together – March 2022 – fixed 104 Paperless	Fixed Tariff	£60.00	£946.83	Compare now

PFP Energy fuel mix and UK average fuel mix

PFP Energy
UK Average

PFP Energy

UK Average

PFP Energy historical Fuel Mix

Energy Source	2018
Coal	11.8%
Gas	62.6%
Nuclear	19%
Renewable	2.6%
Other	4.0%
CO2 Emission	225 g/kWh
Nuclear Waste	0.00700 g/kWh

What type of energy tariffs offered by PFP Energy for the UK households?

Variable energy tariff – PFP Energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
Fixed rate tariff – price per kWh and daily standing charge will remain fixed throughout the contract terms.
Pay As You Go – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or via mobile app.
Dual fuel energy tariff – It means the same energy supplier will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.

Why should you compare PFP Energy price?

Online discount
Monthly direct debit discount
Fixed rate energy contract option
Variable energy contract option

Complaint handling and customer service

Reporting period in Q/Y	Q1 2020	Q4 2019	Q3 2019	Q2 2019	Q1 2019
Total complaints received	734	862	1411	1311	2159
Received per 100k customer accounts	163	172	282	262	432
Total Complaints resolved	721	856	1398	1290	2131
Resolved per 100k customer accounts	160	171	280	258	426
Resolved within 48 hours	81%	85%	91%	90%	91%
Resolved within 8 weeks	98%	99%	99%	98%	98%

Top 5 complaint reasons in percentages

Customer Service – 24%

Billing – 14%

Payment issues – 38%

Switching issues – 13%

Metering – 3%

Get in touch with PFP Energy

Contact number: 01772 395777

Email: [email protected]

Write a letter: PFP Energy, Unit2, Edward VII Quay, Navigation Way, Preston, PR2 2YF

Energy Ombudsman

Contact number: 0330 440 1624

Website: http://www.ombudsman-services.org/

Write a letter: 3300 Daresbury Park, Daresbury Warrington WA4 4HS

Citizens Advice Energy

Contact number: 0808 223 1133

Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/

Compare business gas and electricity with PFP Energy

PFP Energy provides various options for UK businesses to suit their needs. They provide commercial energy to small, medium, corporate and large businesses throughout the UK.