Know Your Energy Supplier: EDF Energy

July 6th, 2016
Know Your Energy Supplier: EDF Energy

Compare EDF energy prices and save up to £318*

EDF Energy is a popular name in the realm of energy generation and supply. It supplies energy for domestic and commercial purposes. So, be it homes or businesses, EDF Energy supplies energy to all. With a huge customer base of 5.7 million, the company is definitely one of the largest suppliers of electricity and gas in the UK. With more than 13,000 staff, the company ensures a high quality of service.

Edf Energy customer service rating

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The company came into existence in 2003 when the French energy company purchased Seeboard, SWEB Energy and London Energy. Gradually it was recognised for its services and gained public recognition and appreciation. The company is one of the most popular energy suppliers and gets credit for generating 20% of the UK’s electricity. It uses traditional and modern methods of power generation, which includes wind farms, combined heat and power plants etc.

Latest EDF energy tariffs live on Free Price Compare

Tariff Name Tariff type Cancellation fee Annual Avg cost  
EDF Energy – Simply Online 1 Year Fix Sep21v7 Fixed Tariff £70.00 £895.03 Compare now
EDF Energy – Simply Online 1 Year Fix Sep21v6 Fixed Tariff £70.00 £899.10 Compare now
EDF Energy – Simply Online 1 Year Fix Jun21v3 Fixed Tariff £60.00 £883.83 Compare now
EDF Energy – Simply Online 1 Year Fix Sep21v3 Fixed Tariff £70.00 £890.16 Compare now

EDF Energy Fuel Mix vs UK average Fuel Mix

EDF Energy historical Fuel Mix

Energy Source 2019 2018 2017 2016 2015
Coal 5.2% 7.6% 5.7% 14.5% 22.6%
Gas 10.8% 9.4% 8.4% 8.6% 6.1%
Nuclear 72.1% 71.2% 76.9% 64.3% 54.9%
Renewable 11.7% 11.7% 8.8% 12.3% 16.3%
Other 0.2% 0.2% 0.3% 0.3% 0.1%
CO2 Emission 87 g/kWh 104 g/kWh 84 g/kWh 167 g/kWh 229 g/kWh
Nuclear Waste 0.00500 g/kWh 0.00500 g/kWh 0.00540 g/kWh 0.00450 g/kWh 0.00380 g/kWh

EDF Energy price increases and decreases

Price changes in 2020

01/04/2020 – EDF energy dropped prices by just over 1% for standard variable tariffs after OFGEM energy prices cap announcement and drop in 02/2020.

Price changes in 2019

August 2019, EDF energy announced a price drop for its customers with standard variable tariffs by 6% which came in effect on 01/10/2019.

Price increase by 10% – Price increase came in effect on 01/04/2019 for standard variable tariff customers and was price rise was announced by EDF in the month of February 2019.

Price changes in 2018

Price increase by 1.4% – April 2018, EDF energy announced price increase by 1.4% for standard variable energy plans which was effective from 07/06/2018

What type of energy tariffs offered by EDF for the UK households?

  • Variable energy tariff – EDF energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
  • Fixed rate tariff – price per kWh and daily standing charge will remain fixed throughout the contract terms.
  • Prepayment meter tariff / Top up meter – by using an EDF energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores.
  • Dual fuel energy tariff – It means EDF energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.

Why should you compare EDF Energy price?

  • A highly satisfied customer base suggests excellent service.
  • It is one of the biggest producers of low-carbon electricity in the UK. Thus, aids eco-friendly behaviour.
  • Produces one-fifth of UK’s electricity from various methods. So, there are very low chances of power failures and bad service.

In addition, EDF energy was the official partner of London 2012 Olympic and Paralympic games and also sponsors various other national and international events. With a slogan “It’s not easy being green”, the company displays its eco-friendly image and has offices in London, Exeter, Crawley and Barnwood.

Complaint handling and customer service

Reporting period in Q/Y Q4 2019 Q3 2019 Q2 2019 Q1 2019 Q4 2018
Total complaints received 112482 110600 100274 97043
Received per 100k customer accounts 2341 2261 2013 1962
Total Complaints resolved 105740 102197 92949 92128
Resolved per 100k customer accounts 2201 2089 1866 1863
Resolved within 48 hours 55% 51.25% 51.53% 51.64%
Resolved within 8 weeks 95% 95.36% 94.78% 94.56%

Top 5 complaint reasons in percentages

Reasons Metering Billing Customer service Payments Change of supplier
Q4 2019 18% 23% 10% 18% 8%
Q3 2019          
Q2 2019 20% 30% 11% 14% 6%
Q1 2019 22% 31% 10% 15% 5%
Q4 2018 31% 35% 14% 5% 7%

Get in touch with EDF energy

Bills and payment enquiries: 0333 200 5100

Prepayment meter enquiries: 0333 200 5110

Check your balance, submit a meter reading or make a payment: 0333 200 5108

Text telephone for customers with hearing difficulties: 0800 096 2929

24 hour gas emergency helpline: 0800 111 999

Compare business gas and electricity with EDF energy

EDF energy also offers its services to the UK businesses. They supply commercial gas and electricity to small, medium and larger businesses.

What does EDF energy offer for businesses?

  • Fixed for business tariff
  • Freedom for business tariff
  • American Express fixed for business
  • 7% discount if paid monthly by direct debit
  • Pay business energy bills by direct debit, cash and cheque
  • 24/7 live chat support

How to contact EDF energy business?

Call: 0333 200 5103

Email: [email protected]

Online chat support: 24/7 chat support via their website

Write to EDF: Customer Correspondence Team,
EDF Energy,
FREEPOST RRYZ-BRTT-CBJS,
Osprey House,
Osprey Road, Exeter, EX2 7WN

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