Know Your Energy Supplier: Bulb

August 11th, 2020

Compare Bulb Energy prices and save up to £318*

A new entrant in the gas and electricity energy suppliers, Bulb has been founded in 2015. It supplies dual-fuel in England, Scotland and Wales. The best part about the company is that it supplies 100% renewable energy so, you can be rest assured that by choosing Bulb as an energy supplier, you are playing a significant role in conserving the environment. It supplies 100% green electricity and 10% renewable biomethane gas.

Headquartered in London, the company has a supportive community of its customers who can question anything and share their opinion. It can be a personal account question or service issues or energy conservation ideas. Being such an open and transparent company, it is quickly ranking high on the popularity ladder.

Bulb Energy customer service rating

New Rating	Old Rating

5-star reviews	3-star reviews

Although popular the supplier is still a new entrant in the UK energy market. Customer satisfaction levels can be judged in the coming years. As of now, it is gaining popularity as 100% renewable energy supplier and one that has an active support community for managing its services.

03/2020 – Bulb energy successfully acquired 9000 customer accounts from GnERGY after GnERGY went into administration.

Bulb Energy tariffs and prices

Tariff Name	Tariff type
Bulb – Vari-Fair	Variable Tariff	Compare now

Bulb Energy fuel mix and UK average fuel mix

Bulb Energy
UK Average

Shell Energy

UK Average

Bulb Energy historical Fuel Mix

Energy Source	2019	2018	2017	2016
Coal	0%	0%	0%	0%
Gas	0%	0%	0%	0%
Nuclear	0%	0%	0%	0%
Renewable	100%	100%	100%	100%
Other	0%	0%	0%	0%
CO2 Emission	0 g/kWh	0 g/kWh	0 g/kWh	0 g/kWh
Nuclear Waste	0.00000 g/kWh	0.00000 g/kWh	0.00000 g/kWh	0.00000 g/kWh

Bulb Energy price increases and decreases

Price changes in 2020

02/2020 – Bulb energy announced a price drop by 6% for dual fuel energy tariffs which came in effect from 01/04/2020.

Price changes in 2019

02/2019 – Bulb energy announced a price drop by 2% which was effective from 21/03/2019.

Price changes in 2018

11/2018 – Bulb energy increased prices by 11.1% for dual fuel customers which was effective from 11/11/2018.

06/2018 – energy price increased by 5.1%

02/2018 – energy price hike by 2.8% which came into effect from 28/04/2018.

Price changes in 2017

04/2017 – 2.5% energy price drop which was effective from the same day.

Price changes in 2016

11-2016 – Bulb energy announced a price up by 9% which was effective from 12/2016.

What type of energy tariffs offered by Bulb Energy for the UK households?

Variable energy tariff – Bulb energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
Pre-payment – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or via mobile app.
Dual fuel energy tariff – It means Bulb energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.

Why should you compare Bulb Energy price?

100% green energy
Renewable electricity generated from wing, hydro and solar
Rated 4.8 out of 5 on Trustpilot
No fixed term contracts

Complaint handling and customer service

Reporting period in Q/Y	Q1 2020	Q4 2019	Q3 2019	Q2 2019	Q1 2019
Total complaints received	18310	10918	9533	7340	4743
Received per 100k customer accounts	651	407	383	320	250
Total Complaints resolved	17284	10563	7429	7350	4300
Resolved per 100k customer accounts	615	394	298	321	227
Resolved within 48 hours	19%	19%	56%	47%	80%
Resolved within 8 weeks	89%	88%	95%	99%	98%