British Gas Takes Over Rebel Energy Supply Accounts

Energy suppliers
May 9th, 2025
British Gas Takes Over Rebel Energy Supply Accounts

Content in this article

On 1 April 2025, Rebel Energy Supply Ltd announced it has stopped trading. Because of this, Ofgem selected British Gas as the new supplier under the Supplier of Last Resort process. This means all Rebel Energy customers will continue to receive their energy supplies without any interruption or hassle. This includes around 84,000 domestic customers and 6,000 non-domestic customers.

The change to British Gas was completed on Sunday, April 6, 2025. Customers should keep an eye out for more updates in the coming days.

Why Did Rebel Energy Cease Trading?

Rebel Energy Supply Ltd struggled like many small suppliers. Ofgem described the situation as a “perfect storm.” This was due to rising wholesale prices, a lack of required capital, and increased operational costs. Since they could not operate sustainably, the company stopped trading on April 1, 2025.

What Is the Supplier of Last Resort Process?

The Supplier of Last Resort (SoLR) process is a safety measure managed by Ofgem. It helps protect people from losing their energy supplier if a company goes bust. Ofgem organises a competition to select a chosen supplier. This supplier will offer the best deal for the affected customers.

For Rebel Energy customers, this means:

  • The energy supply will not change.
  • Your credit balances are secure.
  • You will automatically change to a new supplier, British Gas.
  • There are no exit fees if you choose to switch again later.

What British Gas Said

Chris O’Shea, the CEO of Centrica, which owns British Gas, has confirmed:

British Gas is good at managing changes like this. Since 2021, they have welcomed more than 700,000 customers from other suppliers that failed. They achieved this through the Ofgem Supplier of Last Resort process.

Ofgem’s Message to Customers

Tim Jarvis, the Director General of Markets at Ofgem, stated:

Customers should wait until their new accounts are fully set up. They should not change energy suppliers before this.

Ofgem’s Message to Customers for British Gas & Rebel Energy

What Customers Should Do Now

If you are a Rebel Energy customer, you can relax for now. British Gas will contact you soon. However, there are a few things you can prepare for:

Step Action
1 Wait for British Gas to contact you
2 Take a meter reading and keep it safe
3 Provide the reading when prompted
4 Set up your British Gas account
5 Review your new competitive tariff
6 Decide whether to stay or switch (no exit fees)

Tip: Do not switch right away. Ofgem and British Gas suggest waiting until your new account is fully active.

Will My Credit Balance Be Protected?

Yes, all credit balances for domestic customers will be moved to British Gas and fully respected.

Customer Type What Happens to Credit
Domestic (in credit) Balance protected and transferred to British Gas
Domestic (in debit) You will be contacted by Rebel Energy’s administrators
Former customers Credit will be honoured where applicable

This is a normal part of Ofgem’s last resort process. It is designed for people who are current domestic customers and those who were domestic customers in the past.

Will There Be Changes to My Energy Tariff?

British Gas will offer you a fair tariff that aligns with the current energy price cap. This ensures you do not pay too much while they handle your transfer.

  • You are free to move.
  • You can switch suppliers without paying exit fees.
  • You may look at your choices after your account is active.

British Gas will send you your tariff details in the welcome pack in the coming days.

Support for Rebel Energy Customers

If you need help or have questions, you can find support using these ways:

Service Contact
British Gas – Media Enquiries [email protected]
British Gas – Investor Relations [email protected]
England & Wales Citizens Advice: 0808 223 1133 or via webform
Scotland Advice Direct Scotland: 0808 196 8660 or via online webchat
Ofgem Info Ofgem website
Social Media X (Twitter) @ofgem, Facebook @ofgem

Note: British Gas has told customers not to call right away unless it’s an emergency. They are contacting all customers directly.

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Timeline of Key Events

Date Event
January–February 2025 Rebel Energy faces financial strain
1 April 2025 Rebel Energy Supply Ltd ceases trading
6 April 2025 (Sunday) Switchover to British Gas completed
7 April 2025 Ofgem issues official press release

Key Facts at a Glance

Topic Details
Previous Supplier Rebel Energy Supply Ltd
New Supplier British Gas
Domestic Customers 84,000
Non-Domestic Customers 6,000
Ceased Trading Date 1 April 2025
Switchover Date 6 April 2025
Credit Balances Fully protected
Exit Fees None
Tariff Competitive, covered by price cap
Customer Action Wait to be contacted, send meter reading
Support Bodies Ofgem, Citizens Advice, Advice Direct Scotland

Stay Updated via Social Media

Both Ofgem and British Gas will share updates on social media platforms such as:

You can check British Gas channels for service updates. This is important if you are waiting for help with setting up your account or getting news on your tariff.

What Happens If You’re in Debt to Rebel Energy?

If you owe money to Rebel Energy, please wait for updates from British Gas or Rebel’s administrators. Do not attempt to make any payments until you receive official instructions.

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2025 Energy Bill Support in the UK: Schemes & Assistance

What Happens If You’re in Debt to Rebel Energy

Correct as of 08/05/2025

FAQs About British Gas Taking Over Rebel Energy Customers

What if I was in the middle of switching from Rebel Energy when it ceased trading?

If you began switching before Rebel Energy stopped trading, your switch should still go through. However, Ofgem suggests that you wait until your account with British Gas is completely set up. This will help you avoid any mix-ups or mistakes with your bills.

Will my current direct debit with Rebel Energy be transferred automatically?

No, your current direct debit will not move over. British Gas will contact you to set up a new payment method. You will need to accept a new direct debit instruction once your account is active.

What happens to my previous bills and account history with Rebel Energy?

Your new energy supplier, British Gas, cannot access any old bills from Rebel Energy. If you have questions about previous bills, you should contact the administrators of Rebel Energy Supply Ltd. British Gas will only manage bills from the date of the switchover.

Can I access government support schemes with my new supplier?

Yes. If you use British Gas, you can apply for programs such as the Warm Home Discount, Winter Fuel Payment, or Priority Services Register, if you qualify. You need to apply again with your new supplier, even if you were registered before.

How do I know if I’m on the energy price cap after being moved?

All domestic customers who switch through the supplier of last resort process will receive a tariff that is safe under the energy price cap. British Gas will send you your unit rates and standing charges in a welcome letter or email.

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