Fuse Energy vs So Energy – Which Supplier Is Better?

Who Are Fuse Energy and So Energy?

Fuse Energy

• Parent Company: Fuse Energy
• Customer Base: A new energy supplier in the UK energy market that is quickly growing.
• Headquarters: Based in the UK.
• Main Services: They supply electricity, offer renewable energy, and install smart meters.
• Renewable Energy Commitment: They use only 100% renewable sources.

Fuse Energy is a new energy supplier that promotes renewable energy. They have good pricing and accept direct debit payments. Although they don’t offer gas, they provide electricity plans with lower rates for those who care about the environment.

So Energy

• Parent Company: So Energy
• Customer Base: Over 250,000 homes in the UK
• Headquarters: London, UK
• Main Services: Gas, electricity, solar panels, and smart meters
• Renewable Energy Commitment: 100% from solar, wind, hydro, and biomass

So Energy is a green energy supplier. It provides fixed and variable rates for electricity and gas. Unlike Fuse Energy, it offers dual-fuel tariffs. This option is great for customers who need both gas and electricity.

Energy Prices and Tariff Comparison

The energy price cap is determined by Ofgem. It affects standard variable rates. From April 1 to June 30, 2025, the cap will be £1,849 per year. This is an increase from £1,738, which was the cap from January to March 2025.

Standard Variable Tariff Prices (Correct as of March 2025)

• Fuse Energy sells electricity at a lower price of 23.91p per kWh. So Energy charges 26.80p per kWh.
• So Energy provides both electricity and gas. Fuse Energy, however, only offers electricity.
• Both suppliers do not have exit fees for standard variable tariffs.

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Fixed Tariffs Comparison

• Fuse Energy has fixed electricity rates between 22.80p and 23.51p per kWh. This price is lower than So Energy, which has rates from 24.50p to 25.10p per kWh.
• So Energy charges for gas range from 6.40p to 6.60p per kWh. Their standing charges are between 32.30p and 32.50p each day.
• Fuse Energy has lower exit fees of £50 for each fuel. So Energy, on the other hand, charges between £75 and £100 for each fuel.

Customer Service and Reviews

Trustpilot ratings show how good the customer service is. They also show how accurate the billing is and how satisfied people feel overall.

Correct as of 07/03/2025

• Fuse Energy has a high TrustScore of 4.6 out of 5. So Energy’s score is a bit lower at 4.2 out of 5.
• So Energy gets more 1-star reviews, showing 14%. Fuse Energy has fewer, with only 6%.
• So Energy gives more payment options, like prepayment meters. On the other hand, Fuse Energy accepts only direct debit.

Complaints Per 100,000 Customers

Tracking complaints helps us understand the quality of customer service. It also helps us find common issues with different energy suppliers. Ofgem provides public data that shows how many complaints Fuse Energy and So Energy receive for every 100,000 customers during a specific set period.

• Fuse Energy receives fewer complaints for every 100,000 customers than So Energy.
• So Energy has also had fewer complaints as time goes on, showing that they have better customer service.
• Most complaints are about billing errors, smart meter issues, and incorrect direct debit charges.

Why Do Customers Complain?

Many people have complained about several issues during the energy crisis.

• Billing problems can occur due to estimated energy usage.
• Energy costs may go up because standing charges and unit rates are changing.
• There are delays in customer service, mainly with meter readings and plans to switch.
• Issues with smart meter installation can make it tough to track energy usage accurately.

Both energy firms aim to make customers happier and reduce their carbon footprint. They will do this by offering renewable energy tariffs. Some customers left their previous supplier due to issues with pricing, service quality, and sustainability promises.

Smart Meters and Energy Efficiency

• So Energy works with gas smart meters. Fuse Energy only works with electricity smart meters.
• Both suppliers allow you to read the meters from far away. This helps make sure bills are accurate and you can keep track of your energy usage.

Billing and Payment Methods

• Fuse Energy uses direct debit for payments. So Energy has several payment choices.
• So Energy allows customers to use prepayment meters, but Fuse Energy does not offer this choice.

How to Submit Meter Readings

I think it’s important to submit meter readings. This helps keep your bills accurate and makes sure charges don’t get too high. You can send your readings using the apps or websites from Fuse Energy and So Energy.

Submitting Meter Readings to Fuse Energy

1. Log in to the Fuse Energy app or website.
2. Go to the Meter Readings section.
3. Enter your latest electricity meter reading (in kWh).
4. Confirm and submit. Your energy usage and bill will be updated.

Fuse Energy only gives you electricity. This means you don’t have to think about gas meter readings.

Submitting Meter Readings to So Energy

1. Log in to the So Energy app or website.
2. Click on “Submit a Meter Reading.”
3. If you have them, enter your latest electricity and gas kWh readings.
4. Confirm and submit to receive an accurate bill update.

Customers with a smart meter don’t need to send their readings themselves. The data is sent automatically.

How to Switch and Save on Energy Bills

1. Compare Tariffs – Check the unit rate, standing charge, and exit fees to get the best deal.
2. Check Exit Fees – So Energy charges more for exit fees compared to Fuse Energy.
3. Submit Meter Readings – This ensures you get the right bill before switching.
4. Set Up Direct Debit – Both Fuse Energy and So Energy require direct debit payments.

FAQs About Fuse Energy vs So Energy

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