Know Your Energy Supplier: OVO energy
July 1st, 2020
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Thinking about changing your energy provider?
Ovo Energy is one of the largest gas and electricity suppliers in the UK and has made a name for itself as an independent domestic energy supplier. The Bristol based household energy provider was formed in September 2009 and has become one of the most popular energy suppliers in just a couple of years. A tough competitor for the Big Six energy providers, Ovo buys electricity from various sources and supplies it to more than 670,000 households in the UK. Ovo Energy has 2.4% of the energy market share and has won many awards and is regarded as one of the best energy suppliers in the UK.
Winner of the ‘Supplier of the Year’ award, Ovo has won accolades for excellent customer services, meter services, value for money, green services, best energy deal provider, billing services, online services, energy efficiency and more. It is also considered as the most recommended domestic gas and electricity supplier in the UK market.
Ovo Energy customer service rating
| New Rating | Old Rating |
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| 5-star reviews | 4-star reviews |
In 2015, Ovo Energy won 93% votes from customers across the UK and was touted as the best energy supplier of the year. It also topped the list of best energy suppliers of 2014.
Ovo Energy provides 33% renewable electricity and maintains exceptional services for online account as well as paper billing. They also offer a 3% interest reward on the credit balance of the customers.
Ovo Energy is regarded highly for its efforts towards environment conservation; the gas and electricity provider has a charitable initiative that works to protect the Amazon rain forests.
Ovo Energy tariffs and prices
| Tariff Name | Tariff type | Cancellation fee | Annual Avg cost | |
| Ovo Energy – Better Energy 20 May 20 | Fixed Tariff | £60.00 | £1,056.39 | Compare now |
| Ovo Energy – 2 Year Fixed Energy 15 April 20 | Fixed Tariff | £60.00 | £1,064.96 | Compare now |
| Ovo Energy – Better Energy 15 April 20 | Fixed Tariff | £60.00 | £1,066.52 | Compare now |
| Ovo Energy – Better Energy 31 March 20 | Fixed Tariff | £60.00 | £1,098.82 | Compare now |
OVO Energy fuel mix VS UK energy fuel mix
OVO Energy historical Fuel Mix
| Energy Source | 2019 | 2018 | 2017 | 2016 | 2015 |
| Coal | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Gas | 61.0% | 57.1% | 35.3% | 46.90% | 84.60% |
| Nuclear | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Renewable | 39.0% | 42.9% | 64.7% | 53.1% | 15.4% |
| Other | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| CO2 Emission | 212 g/kWh | 204 g/kWh | 127 g/kWh | 183 g/kWh | 321 g/kWh |
| Nuclear Waste | 0.00000 g/kWh | 0.00000 g/kWh | 0.00000 g/kWh | 0.00000 g/kWh | 0.00000 g/kWh |
OVO Energy price increases and decreases
August 2019 – Price reduction of around £75 for standard variable tariff customers by OVO Energy to comply with OFGEM price cap.
April 2019 – Price increased by £117 for standard variable rate customers by OVO energy as per OFGEM price cap increase which came into effect for OVO Energy customers on 01/01/2019.
September 2018 – For standard variable customers, OVO energy will no longer offer discounts for managing online accounts and also increased energy prices for variable energy tariffs.
October 2018 – As per wholesale prices increase by 15%, OVO Energy announced it will increase gas and electricity prices which came in effect from 17/10/2018.
January 2017 – Ovo Energy raised its dual fuel standard tariff prices by 5% in November 2016. The change was brought in effect from 10 January 2017 and affected 122,000 Ovo customers. The direct result of the dual fuel price rise was that on average households now pay around £1,054 instead of £1,004.
March 2015 – A 10.4% price cut in its dual fuel standard tariff in January 2015. The price change came into effect from March 2015. According to Ovo Energy, the reduction in energy prices would save every household a big sum of £65 annually. By announcing such cheaper energy deals along with providing efficient service, the company has been successful in retaining customers across the UK
February 2014 – Reduced its Fixed Energy tariff which made them highly popular and got them a rank on the energy best buy table.
June 2014 – OVO Energy reduced gas and electricity prices on average by 4.5%. This change had a strong impact on reducing individual gas and electricity bills as it brought down the electricity prices by 4.8% and gas prices by 4.4%.
What type of energy tariffs offered by EDF for the UK households?
- Variable energy tariff – OVO Energy can vary your standing charge and unit rate for gas and electricity supply.
- Fixed rate tariff – Unit rate and standing charges for gas and electricity supply will remain fixed for the agreed contract.
- Dual fuel tariff – It means you are getting supply of gas and electricity from OVO Energy which can often be cheaper and easier to manage by getting one energy bill for gas and electricity use.
- Green Energy Tariffs – also known as OVO Beyond, Electricity supplied under green energy tariff is generated from 100% renewable energy sources. Part of OVO commitment on green energy, they plant 5 trees a year for every green energy customer.
Complaint handling and customer service
| Reporting period in Q/Y | Q4 2019 | Q3 2019 | Q2 2019 | Q1 2019 | Q4 2018 |
| Total complaints received | – | – | – | 100274 | 14968 |
| Received per 100k customer accounts | – | – | – | 2013 | 919 |
| Total Complaints resolved | – | – | – | 92949 | 14347 |
| Resolved per 100k customer accounts | – | – | – | 1866 | 881 |
| Resolved within 48 hours | – | – | – | 51.53% | 91% |
| Resolved within 8 weeks | – | – | – | 94.78% | 99% |
How to raise a complaint with OVO Energy?
Contact customer service at OVO Energy
Online form: https://www.ovoenergy.com/feedback#complaintform
Email: [email protected]
Phone number: 03303035063
Contact the energy ombudsman (OFGEM)
Phone number: 0330 440 1624
Email: [email protected]
Post: Ombudsman Services: Energy PO Box 966, Warrington, WA4 9DF
Other energy suppliers like OVO energy
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