Know Your Energy Supplier: Enstroga Energy

September 18th, 2020

Compare Enstroga Energy prices and save up to £318*

Enstroga bill themselves as the UK’s newest independent supplier, committed to offering its customers cleaner and more affordable energy and an open and transparent relationship with them.

Who is Enstroga?

Enstroga are an independent supplier but they also belong to a large, Europe-wide group of energy suppliers. The company claim this gives them the best of both worlds, with the flexibility to operate independently but with the backing and experience of a large group. It was established to provide not just affordable gas and electricity, but also a more sustainable, greener approach to energy supply.

Enstroga Energy customer service rating

New Rating	Old Rating

3-star reviews	2-star reviews

Is Enstroga Energy a good company?

Not only do Enstroga promise their customers guaranteed service standards, they also guarantee to go above and beyond them. The customer service reviews bear out this promise, with Enstroga customers giving the company good reviews for helpfulness and customer service.

Enstroga Energy tariffs and prices

Tariff Name	Tariff type
EVERGREEN	Fixed Tariff	Compare now
EVERGREEN DUAL	Fixed Tariff	Compare now
ENERGY PRICE CAP	Variable	Compare now

Enstroga Energy fuel mix and UK average fuel mix

Enstroga Energy
UK Average

Enstroga Energy

UK Average

Enstroga Energy historical Fuel Mix

Energy Source	2019	2018	2017
Coal	8.90%	11.80%	13.50%
Gas	60.30%	62.60%	41.40%
Nuclear	18.10%	19.00%	11.30%
Renewable	8.90%	2.60%	29.40%
Other	3.80%	4.00%	4.40%
CO2 Emission	325 g/kWh	359 g/kWh	298 g/kWh
Nuclear Waste	0.00127 g/kWh	0.00133 g/kWh	0.00079 g/kWh

What type of energy tariffs offered by Enstroga Energy for the UK households?

Enstroga offer a simple choice of three energy tariffs: Evergreen, Evergreen Dual and Energy Price Cap.

Evergreen is a 12 month fixed rate electricity tariff, paid by monthly direct debit.
Evergreen Dual is similar to Evergreen, but for dual fuel gas and electricity. It is also a 12 month fixed rate tariff paid by monthly direct debit.
Energy Price cap is a variable rate tariff, paid by monthly direct debit with no fixed term.

Complaint handling and customer service

Reporting period in Q/Y	Q2 2020	Q1 2020	Q4 2019	Q3 2019	Q2 2019
Received per 10k customer accounts	124	137	178	201	102
Resolved within 1 working day	31%	30%	34%	29%	28%
Resolved within 8 weeks	91%	85%	88%	93%	90%

Account management

Managing your account is easy and straightforward with the ‘My Enstroga’ section of the Enstroga website. Customer service is available online, by email or telephone should you need extra assistance.

Is it easy to switch?

Enstroga aim to make switching your energy supplier as easy as possible. As soon as you have completed your order online they will take care of the free switching process,even contacting your existing supplier for you.

It is simple, straightforward and free to compare your energy tariff today to check whether you could save money by switching to Enstroga. Why miss out? Use our site to compare energy tariff options for your dual fuel energy and gas and electricity supply.