So Energy vs OVO Energy – Who Is the Better Supplier?

Who Are So Energy and OVO Energy?

So Energy

• Parent Company: So Energy
• Customer Base: More than 250,000 homes
• Headquarters: London, UK
• Main Services: Gas, electricity, renewable energy, smart meters
• Renewable Electricity Commitment: 100% renewable electricity

So Energy is an energy supplier that focuses on renewable energy. They offer both fixed and variable pricing plans. All their electricity comes from 100% renewable sources. This helps customers lower their carbon footprint. They have competitive prices, but their customer service ratings are a bit lower than those of OVO Energy.

OVO Energy

• Parent Company: OVO Group
• Customer Base: More than 5 million homes
• Headquarters: Bristol, UK
• Main Services: Gas, electricity, EV tariffs, boiler cover, and home energy solutions
• Renewable Electricity Commitment: 100% renewable electricity

OVO Energy is one of the largest energy suppliers in the UK. They offer different green energy tariffs, plans for smart meters, and boiler cover. Customers can choose from variable rate tariffs and fixed deals. They also provide solutions for EV charging.

Energy Prices and Tariff Comparison

Fixed and Variable Tariffs

• So Energy has a lower fixed tariff than OVO Energy.
• OVO Energy charges a bit more for their standing charge than So Energy.
• OVO Energy has higher exit fees at £75 for each fuel, while So Energy only charges £30 per fuel.

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Renewable Energy and Sustainability

• OVO Energy has different types of renewable sources. This includes hydro and wind energy.
• So Energy keeps things simple with its green tariffs. OVO Energy, on the other hand, offers home energy solutions like EV charging and boiler cover.

Customer Service and Reviews

Trustpilot Ratings

Correct as of 03/03/2025

• OVO Energy has better customer satisfaction and fewer bad reviews compared to So Energy.
• While So Energy customers like the lower prices, OVO Energy is better at making it easy to reach customer service.

Complaints Per 100,000 Customers

Source: Ofgem

• So Energy and OVO Energy get the same number of complaints. Most of these complaints are about billing and tariff changes.
• OVO Energy has better customer support ratings. This helps lower complaints about the ease of contacting them.

Smart Meters and Energy Efficiency

Smart Meter Comparison

• Both suppliers support smart meters. These help lower energy bills by tracking kWh usage in real time.
• OVO Energy offers better smart meter integration for EV charging and time-of-use tariffs.

How to Submit Meter Readings

Submitting Meter Readings to So Energy

1. Log in to your So Energy account online or open the So Energy app.
2. Go to the option to Submit a Meter Reading.
3. Input your most recent electricity and gas readings.
4. Send your readings to update your bill.

Submitting Meter Readings to OVO Energy

1. Log in to the OVO Energy app or website.
2. Click on Meter Readings and put in your newest readings.
3. Send in your readings to get updated energy bills.

How to Pay Your Energy Bills

• Both suppliers take direct debit, prepayment, and online payments.
• OVO Energy provides a better mobile app experience for bill payments.

Switching to So Energy or OVO Energy

1. Compare prices – Check fixed rates and changing prices.
2. Look at exit fees – OVO Energy has a fee of £75 for each fuel. So Energy charges only £30 for each fuel.
3. Check smart meter goals – OVO Energy gives better smart tariffs that are friendly for electric vehicles.
4. Use the energy switch promise – Both providers make the switch easy and there are no service interruptions.

FAQs About So Energy vs OVO Energy

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