Fuse Energy vs OVO Energy – Which Supplier Is Better?

Who Are Fuse Energy and OVO Energy?

Fuse Energy

• Parent Company: Fuse Energy
• Customer Base: A new supplier in the UK energy market that is expanding.
• Headquarters: Based in the UK.
• Main Services: They provide electricity supply, renewable electricity, and smart meters.
• Renewable Energy Commitment: They use only 100% energy from renewable generators.

Fuse Energy is a new energy supplier that focuses on green energy. It sources electricity from renewable generators such as solar panels and wind farms. The company offers variable tariffs and good prices for customers who want to reduce their carbon footprint. Unlike British Gas or Scottish Power, Fuse Energy does not provide gas.

OVO Energy

• Parent Company: OVO Group
• Customer Base: Over 5 million homes in the UK
• Headquarters: England, UK
• Main Services: Gas, electricity, solar panels, EV tariffs, and smart meters
• Renewable Electricity Commitment: Fully sourced from wind and solar

OVO Energy is a large green energy supplier in the UK. They offer fixed and variable tariffs. They also set up smart meters and provide options for carbon offsetting for those who care about the environment. Unlike Fuse Energy, OVO Energy provides both electricity and gas. This makes it a better choice for homes that need both types of energy.

Energy Prices and Tariff Comparison

The total energy costs for a home depend on how much electricity it uses. This includes the standing charge and the unit rate.

The energy price cap, set by Ofgem, affects the national grid. This cap puts a limit on standard variable tariffs. From April 1 to June 30, 2025, the cap will be £1,849 for the year. This is higher than the previous amount of £1,738, which was in place from January to March 2025.

Standard Variable Tariff Prices (Correct as of March 2025)

• Fuse Energy charges less for electricity at 23.91p per kWh. OVO Energy charges 27.00p per kWh.
• OVO Energy provides both electricity and gas services. Fuse Energy only gives electricity.
• Both suppliers do not have exit fees for their standard variable tariffs.

Fixed Tariffs Comparison

• Fuse Energy has fixed electricity prices that are lower than those of OVO Energy. Their rates are between 22.80p and 23.51p per kWh. OVO Energy charges between 24.80p and 25.20p per kWh.
• OVO Energy’s gas rates are between 6.50p and 6.60p per kWh. They also have daily standing charges that range from 32.00p to 32.20p.
• Fuse Energy has lower exit fees of £50 for each fuel. On the other hand, OVO Energy has exit fees that range from £75 to £100 for each fuel.

Customer Service and Reviews

Trustpilot ratings show how good companies are at customer service, billing, and making their customers feel satisfied.

• Fuse Energy has a TrustScore of 4.6 out of 5. This is slightly better than OVO Energy’s score of 4.5 out of 5.
• OVO Energy has a higher percentage of 1-star reviews, with 10%. In comparison, Fuse Energy has 6% of such reviews.
• OVO Energy provides more payment options, including prepayment meters. Fuse Energy, on the other hand, only accepts direct debit.

Complaints Per 100,000 Customers

Tracking customer complaints is key to comparing the quality of customer service among different energy suppliers. Ofgem provides data that shows the number of complaints for every 100,000 customers of Fuse Energy and OVO Energy.

• Fuse Energy gets less complaints for every 100,000 customers than OVO Energy.
• OVO Energy’s complaints have been going down steadily, which shows they offer better customer support.
• Both companies often receive complaints about billing errors, meter reading issues, and problems with direct debit payments.

Smart Meters and Energy Efficiency

• OVO Energy supports smart meters for both gas and electricity. Fuse Energy only supports smart meters for electricity.
• OVO Energy offers special rates for using electricity at different times. This helps customers save money when the demand is lower.

Billing and Payment Methods

• Fuse Energy mostly lets you pay by direct debit. They do not offer a prepayment meter choice.
• OVO Energy gives you several payment options. You can use a credit or debit card, bank transfer, or prepayment meters.
• Both companies let you pay through their app. This makes it easy to manage your account.

How to Submit Meter Readings

Submitting your meter readings helps ensure that your bill is accurate. It also prevents you from being overcharged. Both Fuse Energy and OVO Energy allow customers to send their readings using their apps or websites.

Submitting Meter Readings to Fuse Energy

1. Log in to the Fuse Energy app or website.
2. Go to the Meter Readings section.
3. Enter your latest electricity meter reading (in kWh).
4. Confirm and send it. You will see your updated energy usage on your next bill.

Fuse Energy only requires electricity readings since they do not offer gas services.

Submitting Meter Readings to OVO Energy

1. Log in to your OVO Energy account using the website or the OVO app.
2. Click on Submit a Meter Reading.
3. Enter your latest kWh readings for electricity and gas, if you have gas.
4. Confirm and submit to make sure your bill is updated correctly.

• OVO Energy is here to help you with your electricity and gas meter readings.
• If you use a smart meter, you don’t need to send readings manually. The information is sent automatically.
• Submitting your meter readings on time helps you stay away from estimated charges. It also ensures that your billing is correct based on the current price cap.

How to Switch and Save on Energy Bills

1. Compare Tariffs – Look at the unit rate, standing charge, and exit fees. Use an energy comparison site to check energy prices. This will help you find the best deal.
2. Check Exit Fees – OVO Energy has higher exit fees than Fuse Energy.
3. Provide Meter Readings – This helps make sure your billing is accurate.
4. Set Up Direct Debit – This is needed for both suppliers to begin monthly direct debit payments.

FAQs About Fuse Energy vs OVO Energy

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