Fuse Energy vs Octopus Energy – Which Supplier Is Better?

Who Are Fuse Energy and Octopus Energy?

Fuse Energy

• Parent Company: Fuse Energy
• Customer Base: A new energy supplier growing in the UK energy market
• Headquarters: UK
• Main Services: Providing electricity, renewable energy, and smart meters
• Renewable Electricity Commitment: 100% from renewable sources

Fuse Energy is a new supplier that specialises in renewable energy. They provide both variable tariffs and fixed-rate plans. Customers can pay their bills using direct debit payments. You can also manage everything easily using the app. Although Fuse Energy does not offer gas, they do have competitive electricity tariffs.

Octopus Energy

• Parent Company: Octopus Group
• Customer Base: More than 5.4 million UK homes
• Headquarters: UK
• Main Services: Gas, electricity, solar panels, EV tariffs, and smart meters
• Renewable Electricity Commitment: 100% renewable energy

Octopus Energy is a top and innovative energy company in the UK. It is well-known for providing the cheapest variable tariff and flexible pricing choices. The company values customer service a lot. They use smart technology to manage billing and offer a smartphone app that allows you to keep an eye on your energy usage.

Energy Prices and Tariff Comparison

The energy price cap from Ofgem affects standard variable tariffs. From 1 April to 30 June 2025, the cap will be £1,849 per year. This is up from the previous cap of £1,738, which was in place from January to March 2025.

Standard Variable Tariff Prices (Correct as of March 2025)

• Fuse Energy charges a lower unit rate for electricity, which is 23.91p per kWh. This is less than Octopus Energy’s rate of 26.85p per kWh.
• Octopus Energy provides both electricity and gas. Fuse Energy only offers electricity.
• Neither company charges exit fees on their standard variable tariffs.

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Fixed Tariffs Comparison

• Fuse Energy offers fixed electricity prices that go from 22.80p to 23.51p per kWh. This is cheaper than Octopus Energy, which charges between 24.50p and 25.10p per kWh.
• Octopus Energy has dual-fuel options. This makes it a good choice for people who need both electricity and gas.
• Fuse Energy has lower exit fees of £50 for each fuel. In comparison, Octopus Energy has exit fees that range from £75 to £100 for each fuel.

Customer Service and Reviews

Trustpilot ratings help you compare customer service and how satisfied people are with billing.

• Octopus Energy has the highest TrustScore of 4.8 out of 5 in the UK energy market.
• Fuse Energy continues to receive fantastic reviews, with 89% of ratings being 5 stars.

Complaints Per 100,000 Customers

Tracking customer complaints is important to judge how good customer service is. It also helps find common problems with different energy suppliers. Ofgem has data available for everyone. This data shows the number of complaints for every 100,000 customers for Fuse Energy and Octopus Energy.

• Octopus Energy receives fewer complaints per 100,000 customers than Fuse Energy.
• The main complaints are about billing issues, meter readings, and direct debit payments.
• Complaints at Fuse Energy have decreased each quarter, showing improved customer service.

Smart Meters and Energy Efficiency

• Fuse Energy installs smart meters that track electricity use only. In contrast, Octopus Energy provides smart meters for both electricity and gas.
• Octopus Energy allows its customers to take advantage of time-of-use rates. They can pay less for electricity when they use it during off-peak hours.
• Both companies enable people to read meters from a distance. This makes billing more accurate and helps track energy usage.

Installing a smart meter can help you save energy. This helps reduce your carbon footprint. It is especially effective if you have solar panels or electric vehicles.

How to Submit Meter Readings

Submitting Meter Readings to Fuse Energy

1. Log in to the Fuse Energy app or visit the online portal.
2. Look for Meter Readings.
3. Enter your most recent electricity usage (kWh).
4. Click submit to see updates on pricing and billing.

Submitting Meter Readings to Octopus Energy

1. Open the Octopus Energy app or go to the website.
2. Select Submit a Meter Reading.
3. Input your latest kWh readings for electricity and gas (if you need to).
4. Confirm and update your usage.

Billing and Payment Methods

Fuse Energy mainly uses direct debit for payments. In contrast, Octopus Energy offers more payment choices. This includes options like prepayment meters.

How to Switch and Save on Energy Bills

1. Compare Rates – Check the unit rate, standing charge, and exit fees.
2. Look At Exit Fees – Octopus Energy has higher fees than Fuse Energy.
3. Send Meter Readings – This helps ensure accurate billing.
4. Start a Direct Debit – Both suppliers need this for monthly direct debit payments.

FAQs About Fuse Energy vs Octopus Energy

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