E.ON Next Complaints & Customer Service: How to Get Support

If you are having problems with your energy bills, smart meter, or customer service at E.ON Next, it’s important to understand your options for resolving these issues.

How to Contact E.ON Next Customer Service

E.ON Next provides different ways for you to reach out if you have questions about your bills, meter readings, smart meter issues, or other topics.

Phone Support

• Home Energy Customers – Call 0808 501 5200. We are here Monday to Thursday from 9 am to 5 pm. On Friday, we are open from 9 am to 4 pm.
• Business Energy Customers – Please call 0808 501 5699.

Email Support

• Home Energy Customers – You can send an email to [email protected] for help.
• Business Customers – Please send your email to [email protected] for assistance.

Live Chat & Social Media

• WhatsApp Chat – You can text E.ON Next at 0808 501 5200.
• Twitter & Facebook – You can send a message to E.ON Next on their social media pages.

Relay UK Support

Customers who have speech or hearing problems can use Relay UK. Just call 18001 and then the E.ON Next customer service number.

Hot Tip:Reach out to E.ON Next early in the day. This can help you stay away from long wait times.

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Common Issues & How to Resolve Them

Billing & Payment Concerns

• High energy bills? – Use your online account to see the details of your charges.
• Incorrect meter readings? – Update your meter reading through the E.ON Next app.
• Direct debit problems? – Reach out to E.ON Next if your first Direct Debit did not go through right.

Good to Know: You can change to a different tariff if you are not satisfied with your current energy prices.

Smart Meter & Prepayment Meter Complaints

• Installation Delays? – Reach out to E.ON Next to set a new time for your smart meter appointment.
• Meter Not Sending Readings? – Get assistance if your smart meter is not working right.
• Prepayment Meter Refunds? – If you had billing delays between February 2021 and September 2023, contact E.ON Next about your refunds.

Latest News: Ofgem has told E.ON Next to give back £14.5 million to its customers. This decision comes after problems with billing that affected people who use prepayment meters.

How to Escalate Complaints

If customer service cannot fix your problem, please do the following steps:

Step 1: Submit a Formal Complaint

• Write an email about your complaint to [email protected].
• Make sure to include your account details, contact information, and a complete description of your complaint.

Step 2: Seek Independent Energy Advice

• Citizens Advice Consumer Helpline – You can call 0808 223 1133 for free and independent energy advice.
• Energy Ombudsman – If your issue is not resolved after 8 weeks, contact the Energy Ombudsman for a formal review.

Hot Tip: Always write down what you talk about with E.ON Next customer service.

E.ON Next Customer Reviews & TrustScore

A report from Ofgem (October 2024) examined E.ON Next’s customer service performance. It revealed how effectively the company handles complaints, billing issues, and support inquiries.

Trustpilot reports that E.ON Next has 149,659 reviews. It holds a TrustScore of 4.5 out of 5. This score is rated as “Excellent.”

E.ON Next Trustpilot Reviews Breakdown

Correct as of 25/02/2025

Good to Know: A big 73% of E.ON Next customers rated their experience 5 stars. This shows that many customers feel happy with the service. The things they liked the most are clear billing, eco-friendly energy prices, and helpful customer support.

What Customers Say About E.ON Next

• Positive Reviews: A lot of customers enjoy E.ON Next because of its fair prices, green energy options, and simple online account tools.
• Negative Reviews: A few customers talk about issues with billing, slow replies, and problems with their smart meters.

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E.ON Next Complaints Over Time

The chart above displays the number of complaints per 100,000 customers for E.ON Next and other big energy suppliers from 2017 to 2024. This is what we can learn from the data:

• E.ON Next had the most complaints at the beginning of 2019. There were over 3,000 complaints for every 100,000 customers. This situation got better slowly over time.
• There was a significant drop in complaints in 2020, like the whole industry. This might be due to support measures connected to COVID-19.
• Complaints increased again in 2023. This is likely because of higher energy prices and billing problems.
• By 2024, complaints are starting to level off. However, they are still higher than those of Octopus Energy, which often gets fewer complaints.

Good to Know: The Energy Ombudsman can help you if your complaint is still not solved after 8 weeks.

How E.ON Next Compares to Other Energy Suppliers

Here is the overview of complaints for every 100,000 customers in the past few years:

Hot Tip: If you have problems with billing, smart meters, or service delays, please contact E.ON Next customer service right away.

Why Do Energy Complaints Happen?

Common reasons people reach out to energy suppliers are:

• Billing Issues – Errors in charges, estimated bills, or direct debit problems.
• Customer Service Delays – Long waits for help via phone, email, or chat.
• Smart Meter Problems – Bad installations, connection issues, or wrong readings.
• Switching Delays – Problems when changing to a new supplier or starting a new contract.
• Prepayment Meter Problems – Issues adding credit or using emergency funds.

Good to Know: Ofgem wants energy suppliers to fix complaints within 8 weeks. If they still have not solved your issue, you can report it to the Energy Ombudsman.

How to Switch & Save on Energy Bills

If you are not happy with E.ON Next, it may be a good idea to switch to a new energy supplier. Here’s how you can make the change:

• Compare Energy Prices – Use Free Price Compare to find cheaper energy prices.
• Check Exit Fees – Fixed tariffs may have exit fees, but standard variable tariffs usually do not.
• Submit Your Meter Reading – This helps with a smooth switch and stops billing mistakes.

Hot Tip: If you are an E.ON Next customer with a prepayment meter, you might be able to get grants for energy efficiency. These grants can help lower your heating costs.

FAQs About E.ON Next Complaints & Customer Service

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