The digital divide is the gap between those who have easy access to computers and the internet, and those who
don’t. In the UK, about 1.5 million homes still don’t have internet access, according to Ofcom’s 2023
report. This means millions of people are missing out on essential online services, job opportunities, and ways to
stay connected.
The impact of this divide is far-reaching:
22% of UK adults lack basic digital skills
10% of adults have never used the internet
51% of those aged 75+ don’t use the internet regularly
These statistics highlight the urgent need for solutions to bridge this gap.
Role of Broadband Social Tariffs
What Are Broadband Social Tariffs?
Broadband social tariffs are special, low-cost internet deals for people on low incomes or certain benefits.
They’re designed to make getting online more affordable for those who might struggle to pay for standard broadband packages.
How Social Tariffs Promote
Digital Inclusion
By offering cheaper broadband, social tariffs help more people get online. For example, BT Home Essentials offers
fibre
broadband for just £15 a month – often less than half the price of a standard deal.
Tips for maximising the benefits of social tariffs:
Check if you’re eligible even if you’re not on benefits –
some providers offer deals based on low income
Compare different social tariffs – speeds and prices can vary
Look for deals that include a phone line if you need one
Broadband Deals Reviewed by James Ford, TV and Broadband Expert
TalkTalk for Jobseekers (38 Mbps, free for 6 months, then £24.95/month)
Understanding Internet Speeds and
Connections
When choosing a broadband deal, it’s important to understand internet speeds. Most social tariffs offer speeds between 10-67 Mbps. Here’s what
different speeds mean for UK households:
10-15 Mbps: Good for basic browsing and email
30-40 Mbps: Suitable for streaming and video calls
60+ Mbps: Great for larger families or heavy internet users
Tips for improving your internet speed:
Position your router away from interference (like microwaves or thick walls)
Use a wired connection for important tasks if possible
Check if you’re eligible for a faster social tariff
Grab the cheapest Broadband & Phone Deals
Make savings up to 44% & keep the operational cost lower!!!
The UK broadband network is largely managed by Openreach, which owns and maintains the infrastructure many
internet
service providers use. Understanding this can help you make sense of available broadband deals:
Openreach doesn’t sell directly to customers but provides the network for many providers
The availability of faster speeds or fibre broadband in your area often depends on Openreach’s
infrastructure
Some providers, like Virgin Media, use their own network
Openreach is currently working on expanding full fibre coverage across the UK, aiming to reach 25 million
premises by December 2026.
Monthly price: Social tariffs often offer significantly lower prices
Contract length: Many social tariffs offer flexible, rolling contracts
Internet speeds: Make sure the speed meets your household needs
Landline calls: Some deals include call packages
Additional features: Look for extras like free installation or Wi-Fi routers
Tips for comparing deals:
Use comparison websites to see multiple offers at once
Check if the deal includes a price rise after a certain period
Look for hidden costs like installation fees or router charges
Understanding Your Current Contract
Before switching to a social tariff, check your current contract:
End of contract date: Switching before this might incur a penalty fee
Notice period: Most providers require 30 days’ notice
Early termination fees: Calculate if it’s worth paying to switch earlier
Tips for managing your contract:
Set a reminder for when your contract ends
Ask your current provider about switching to their social tariff if available
Calculate potential savings over a year when considering early termination fees
National Initiatives for Digital
Inclusion
The UK has several national initiatives aimed at improving digital access:
National Databank
This scheme, often called the "food bank of data", provides free mobile data to those in need. It’s
supported by major mobile networks and distributed through local community organisations. As of 2023, it has
helped
over 50,000 people get connected.
National Device Bank
Similar to the Databank, this initiative provides refurbished devices to those who can’t afford them, helping
to address the hardware side of the digital divide. It aims to distribute 1 million devices by 2025.
These initiatives complement social tariffs by addressing other barriers to digital inclusion.
Essential Plus Packages
Some providers offer ‘Essential Plus’ packages, which provide additional features beyond basic social
tariffs. These might include:
While these cost more than basic social tariffs, they’re still priced lower than standard deals and can be a
good option for eligible customers who need more from their broadband service.
Grab the cheapest Broadband & Phone Deals
Make savings up to 44% & keep the operational cost lower!!!
Many social tariffs don’t require a credit check, making them accessible to those with poor credit history.
This is a significant benefit for eligible customers who might struggle to get approved for standard broadband deals.
Future of Digital Inclusion
The landscape of digital inclusion is constantly evolving:
There’s ongoing discussion about automatically enrolling eligible customers
Future tariffs may include higher speeds and more features
How
Do Public Services Support Eligible Households in Accessing Free Broadband?
This new section could cover:
The role of public services like Jobcentre Plus in promoting digital inclusion
Information on free broadband initiatives for eligible households
How major broadband providers collaborate with public services to offer support
The process of eligibility checks for free or discounted broadband services
Recent reports on the impact of these initiatives
The involvement of the National Digital Inclusion Network in coordinating efforts
Frequently Asked Questions
What is the digital
divide and why is it important?
The digital divide is the gap between those who have easy access to computers and the internet, and those who
don’t. It’s important because lack of internet access can limit opportunities in education, employment, and
access to services.
How do
broadband social tariffs help reduce the digital divide?
Social tariffs offer cheaper internet to people on low incomes or benefits, making it more affordable for them to
get online and access digital services.
Who qualifies for broadband
social tariffs?
Typically, people on benefits like Universal Credit, Pension Credit, or Jobseeker’s Allowance can qualify. Some
providers also offer deals based on low income.
What are the benefits of
digital inclusion?
Digital inclusion can improve access to education, job opportunities, health services, and social connections. It
also helps people save money through online deals and comparison sites.
Check your eligibility on the provider’s website, choose a plan, and apply online or by phone. You’ll need
to provide proof of benefits or low income.
Are social tariffs slower
than regular broadband?
While some social tariffs offer lower speeds, many now provide fibre
broadband with speeds comparable to standard packages.
Can I switch to a
social tariff if I’m in a contract?
You can, but you might face early termination fees. Check with your current provider about switching to their
social tariff if available.
Do I need a credit check for
a social tariff?
Many social tariffs don’t require a credit check, making them more accessible to those with poor credit
history.
What if I’m not eligible for a
social tariff?
If you’re not eligible, compare standard broadband deals to find the best value. Consider bundle deals and
look out for special offers for new customers.
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