British Gas HomeCare Plans: What You Need to Know

October 6th, 2025
British Gas HomeCare Plans: What You Need to Know

British Gas HomeCare plans are well-known for boiler cover in the UK. A lot of people choose them to get peace of mind. If your boiler breaks, stops heating hot water, or needs pricey repairs, these plans help with that. You may want to find out if British Gas Homecare is right for you or your home. It can also be useful to compare these homecare packages with other boiler cover options out there.

This guide explains the level of HomeCare cover you can get. It shows you the cost, what is not included, and what other people say about it. You will also find out how comparing boiler cover and energy prices can help you get big savings in the long run.

What are British Gas HomeCare plans?

British Gas HomeCare has several homecare packages for you. These plans give you boiler insurance, regular checks, and repairs. The service is by British Gas’s nationwide network of expert engineers. You can choose a plan that fits your needs best. Some packages focus only on your boiler. Others give you comprehensive cover. These may protect your plumbing, electrics, drains, and hot water cylinder. With British Gas, you get help with hot water and other needs in your home.

HomeCare is a service you get from British Gas Services Limited. This company teams up with British Gas New Heating Limited. The name British Gas New Heating Limited is used for trading. The Financial Conduct Authority makes sure it follows the rules.

What levels of HomeCare cover are available?

British Gas has four HomeCare packages you can pick.

HomeCare Plan Level of HomeCare What’s Covered Annual Service Typical Cost* Excess Options
HomeCare Basic Boiler, flue & controls Boiler breakdowns, controls Yes From ~£19/month £0, £60, £95
HomeCare Classic Boiler + central heating system Includes radiators, hot water cylinder & pumps Yes From ~£23/month £0, £60, £95
HomeCare Complete Boiler, heating, plumbing & drains Adds waste pipes, leaky pipes & drains cover Yes From ~£27/month £0, £60, £95
HomeCare Essential Boiler, heating, plumbing, drains + electrical system Adds wiring & fuse box protection Yes From ~£31/month £0, £60, £95

Prices may go up or down. It will be the house, how old the boiler is, and the excess you want that changes it.

With every package, you get unlimited call outs. There is regular servicing for your boiler and central heating, too. The cover helps keep everything in top condition. This makes sure you feel peace of mind all year.

What is included in British Gas HomeCare?

  • Get an annual boiler service so your boiler stays in top condition and works well.
  • Your plan looks after the boiler, hot water cylinder, and controls.
  • You will have unlimited call outs. Parts and labour are included too.
  • A nationwide network of local engineers can take care of repairs for you.
  • Customer support is there 24/7, and you can get help during the day whenever you need it.
  • The higher plans cover plumbing, waste pipes, drains, and the electrical system too.
  • You can pick landlord HomeCare, and get a gas safety certificate with your plan.

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What is not covered?

  • Boilers that are too expensive to fix will not be included.
  • You will not have cover for appliances that are not in the plan you pick.
  • Any harm from carbon monoxide that does not come from your boiler is not covered.
  • People with homes outside the UK mainland will not be able to get this.
  • If a problem started before your first year of cover, it will not be sorted out.
  • You are not covered for things that are only to make your home look nicer or give extras, like a boiler replacement.

How much do British Gas HomeCare plans cost?

British Gas HomeCare packages usually cost more than the plans you get from small boiler cover companies.

  • HomeCare Basic will cost you about £19 every month.
  • HomeCare Classic is around £23 each month.
  • HomeCare Complete will be about £27 for the month.
  • HomeCare Essential is nearly £31 each month.

Factors affecting cost include:

  • The age of the boiler and its shape.
  • payment options you choose, either pay monthly or pay yearly.
  • If you choose a £0, £60, or £95 extra fee.
  • The place you live and if the engineer can do the work.

British Gas HomeCare can feel costly for some people. A lot of people still buy it because they want peace of mind. With British Gas, you get help if something goes wrong in your home. British gas is a big name in the UK. This makes people feel good about choosing British Gas homecare.

Customer service and British Gas engineers

British Gas is one of the top companies in the UK that has many engineers. People who pick British Gas get many good things:

  • The expert engineers know how to work with gas boiler cover, and they do the annual service for you.
  • If you have an emergency, you can get day service or next day help.
  • A safe engineer, who is on the Gas Safe register, will check your gas boiler to make sure it is safe in every annual service.
  • There is a nationwide network to help you, so you get faster response when you need it.

Some customers say the yearly service takes too long. A few feel there is a price jump when it’s time to renew. Reviews talk about both the good and the bad. A lot of people say the comprehensive cover makes them feel safe, and they trust the engineers. But some see that it costs more, especially when they look at what new companies charge.

Customer service and British Gas
      engineers

How do I make a claim on my British Gas HomeCare plan?

Making a claim is straightforward:

  1. Log into your online account or call the British Gas HomeCare helpline.
  2. Give them your policy details and share what is wrong with your heating or your hot water.
  3. British Gas will find a local engineer close to you from their nationwide network.
  4. A time for the visit will be arranged. If it is something urgent, you might get next day service.
  5. The engineer will try to fix the problem. If you have to pay an excess, you may need to pay it.

This process gives you peace of mind. You will get unlimited call outs all year.

Are there any special offers or discounts available for British Gas HomeCare plans?

British Gas sometimes has special deals for people who are new customers. These offers can be:

  • You get lower prices in the first year when you buy homecare cover.
  • There are discounts when you pick certain plans, like homecare basic or homecare classic.
  • You can also get deals if you need a boiler replacement or need boiler installation as part of your service.

People should check renewal prices as the cost can go up over the long run. A good way to get big savings is to compare British Gas homecare with other boiler cover options. Be sure to look at energy prices with it. This can help you to see what will work best for you. It is a good idea to do this every year so you save money and feel good about your choice.

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Why compare boiler cover and energy prices together?

Boiler insurance can help pay for pricey repairs if your boiler breaks down. The energy costs are also a big part of‌ what you spend in your house.

  • When you compare boiler cover, you can make sure to get the right level of HomeCare cover.
  • When you compare energy prices, you can help lower what you pay for gas and electricity.
  • If you use both, you get the best possible user experience. You feel safe from big repair costs and also pay less each month.

Many families see that British Gas HomeCare plans can help them spend less money over time when compared to other boiler cover options. People often look at energy prices too. Checking both boiler cover and energy prices at the same time can give better value for their money for the long run.

FAQs about British Gas HomeCare plans

Does British Gas HomeCare include an annual service?

Yes, you get yearly servicing with every level of HomeCare cover. A safe engineer will check your boiler and hot water system. They work to make sure it stays in top condition.

Can I make unlimited call outs with British Gas HomeCare?

Yes, all boiler cover options include unlimited call outs. This means you can feel peace of mind, as you can get help for any day service or when you have an emergency. With these boiler cover options, you get someone to help you whenever you need it.

How do I make a claim on my British Gas HomeCare plan?

You can make a claim online or by phone. British Gas Services Limited will arrange for a local engineer to visit you. They often give next day service. Payment options for the excess you choose will be available.

Can I get British Gas heating cover for my rental property?

Yes, there are HomeCare packages for landlords that you can pick from. These packages come with a gas safety certificate and also include boiler insurance.

Are there special offers for British Gas HomeCare plans?

Yes, British Gas may give deals in the first year. You can get lower costs with their HomeCare Classic plan. Sometimes, boiler replacement comes in a bundle that has a special price. It is a good idea to check deals from other companies. This helps you get the best price.

What happens if my boiler is beyond repair?

If your boiler cannot be fixed, British Gas may tell you to get a boiler replacement. There can be availability of credit if you go for finance. A credit checks might be done.

Are British Gas HomeCare plans comprehensive cover?

Yes, homecare complete and homecare essential both give you more help. They offer comprehensive cover. These plans take care of your heating, plumbing, drains, waste pipes, and electrical system.

Is it a good idea to choose British Gas HomeCare over others?

It depends on what you want. British Gas HomeCare gives you peace of mind, as it has a nationwide network and expert engineers to do the work. But you might find that it costs more than some other, smaller providers. It is always a good idea to look at different homecare packages before you choose.

Does British Gas also supply energy?

Yes, British Gas is one of the UK’s biggest energy suppliers. This is why it can be a good idea to check boiler cover along with energy prices. If you compare both at the same time, you may get big savings.

How do I cancel my British Gas HomeCare plan?

You can cancel your British Gas HomeCare plan by contacting British Gas Services Limited through your online account or by phone. If you cancel within the first year’s cooling-off period (usually 14 days) and haven’t made a claim, you’ll receive a full refund. After this period, cancellation terms depend on your level of HomeCare cover and payment options. If you pay monthly, you may need to cover the remaining balance of your annual policy. It’s always a good idea to review your HomeCare packages at renewal to make sure you still have the ideal level of cover for your boiler and home care needs.

Does British Gas HomeCare cover carbon monoxide issues?

British Gas HomeCare includes an annual boiler service by a Gas Safe engineer, which checks for carbon monoxide risks. While repairs caused by external carbon monoxide damage are not included, the safety check ensures your system is in safe working order.

Does British Gas HomeCare include boiler replacement?

No, British Gas HomeCare plans generally cover repairs, not full boiler replacement. If your boiler is beyond economical repair, British Gas may offer a replacement quote separately. Finance options may be available, subject to credit checks and availability of credit.

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