Know Your Energy Supplier: EDF Energy
July 6th, 2016
EDF Energy is a popular name in the realm of energy generation and supply. It supplies energy for domestic and commercial purposes. So, be it homes or businesses, EDF Energy supplies energy to all. With a huge customer base of 5.7 million, the company is definitely one of the largest suppliers of electricity and gas in the UK. With more than 13,000 staff, the company ensures a high quality of service.
Edf Energy customer service rating
| New Rating | Old Rating |
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| 5-star reviews | 5-star reviews |
The company came into existence in 2003 when the French energy company purchased Seeboard, SWEB Energy and London Energy. Gradually it was recognised for its services and gained public recognition and appreciation. The company is one of the most popular energy suppliers and gets credit for generating 20% of the UK’s electricity. It uses traditional and modern methods of power generation, which includes wind farms, combined heat and power plants etc.
Latest EDF energy tariffs live on Free Price Compare
| Tariff Name | Tariff type | Cancellation fee | Annual Avg cost | |
| EDF Energy – Simply Online 1 Year Fix Sep21v7 | Fixed Tariff | £70.00 | £895.03 | Compare now |
| EDF Energy – Simply Online 1 Year Fix Sep21v6 | Fixed Tariff | £70.00 | £899.10 | Compare now |
| EDF Energy – Simply Online 1 Year Fix Jun21v3 | Fixed Tariff | £60.00 | £883.83 | Compare now |
| EDF Energy – Simply Online 1 Year Fix Sep21v3 | Fixed Tariff | £70.00 | £890.16 | Compare now |
EDF Energy Fuel Mix vs UK average Fuel Mix
EDF Energy historical Fuel Mix
| Energy Source | 2019 | 2018 | 2017 | 2016 | 2015 |
| Coal | 5.2% | 7.6% | 5.7% | 14.5% | 22.6% |
| Gas | 10.8% | 9.4% | 8.4% | 8.6% | 6.1% |
| Nuclear | 72.1% | 71.2% | 76.9% | 64.3% | 54.9% |
| Renewable | 11.7% | 11.7% | 8.8% | 12.3% | 16.3% |
| Other | 0.2% | 0.2% | 0.3% | 0.3% | 0.1% |
| CO2 Emission | 87 g/kWh | 104 g/kWh | 84 g/kWh | 167 g/kWh | 229 g/kWh |
| Nuclear Waste | 0.00500 g/kWh | 0.00500 g/kWh | 0.00540 g/kWh | 0.00450 g/kWh | 0.00380 g/kWh |
EDF Energy price increases and decreases
Price changes in 2020
01/04/2020 – EDF energy dropped prices by just over 1% for standard variable tariffs after OFGEM energy prices cap announcement and drop in 02/2020.
Price changes in 2019
August 2019, EDF energy announced a price drop for its customers with standard variable tariffs by 6% which came in effect on 01/10/2019.
Price increase by 10% – Price increase came in effect on 01/04/2019 for standard variable tariff customers and was price rise was announced by EDF in the month of February 2019.
Price changes in 2018
Price increase by 1.4% – April 2018, EDF energy announced price increase by 1.4% for standard variable energy plans which was effective from 07/06/2018
What type of energy tariffs offered by EDF for the UK households?
- Variable energy tariff – EDF energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
- Fixed rate tariff – price per kWh and daily standing charge will remain fixed throughout the contract terms.
- Prepayment meter tariff / Top up meter – by using an EDF energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores.
- Dual fuel energy tariff – It means EDF energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.
Why should you compare EDF Energy price?
- A highly satisfied customer base suggests excellent service.
- It is one of the biggest producers of low-carbon electricity in the UK. Thus, aids eco-friendly behaviour.
- Produces one-fifth of UK’s electricity from various methods. So, there are very low chances of power failures and bad service.
In addition, EDF energy was the official partner of London 2012 Olympic and Paralympic games and also sponsors various other national and international events. With a slogan “It’s not easy being green”, the company displays its eco-friendly image and has offices in London, Exeter, Crawley and Barnwood.
Complaint handling and customer service
| Reporting period in Q/Y | Q4 2019 | Q3 2019 | Q2 2019 | Q1 2019 | Q4 2018 |
| Total complaints received | 112482 | – | 110600 | 100274 | 97043 |
| Received per 100k customer accounts | 2341 | – | 2261 | 2013 | 1962 |
| Total Complaints resolved | 105740 | – | 102197 | 92949 | 92128 |
| Resolved per 100k customer accounts | 2201 | – | 2089 | 1866 | 1863 |
| Resolved within 48 hours | 55% | – | 51.25% | 51.53% | 51.64% |
| Resolved within 8 weeks | 95% | – | 95.36% | 94.78% | 94.56% |
Top 5 complaint reasons in percentages
| Reasons | Metering | Billing | Customer service | Payments | Change of supplier |
| Q4 2019 | 18% | 23% | 10% | 18% | 8% |
| Q3 2019 | |||||
| Q2 2019 | 20% | 30% | 11% | 14% | 6% |
| Q1 2019 | 22% | 31% | 10% | 15% | 5% |
| Q4 2018 | 31% | 35% | 14% | 5% | 7% |
Get in touch with EDF energy
Bills and payment enquiries: 0333 200 5100
Prepayment meter enquiries: 0333 200 5110
Check your balance, submit a meter reading or make a payment: 0333 200 5108
Text telephone for customers with hearing difficulties: 0800 096 2929
24 hour gas emergency helpline: 0800 111 999
Compare business gas and electricity with EDF energy
EDF energy also offers its services to the UK businesses. They supply commercial gas and electricity to small, medium and larger businesses.
What does EDF energy offer for businesses?
- Fixed for business tariff
- Freedom for business tariff
- American Express fixed for business
- 7% discount if paid monthly by direct debit
- Pay business energy bills by direct debit, cash and cheque
- 24/7 live chat support
How to contact EDF energy business?
Call: 0333 200 5103
Email: [email protected]
Online chat support: 24/7 chat support via their website
Write to EDF: Customer Correspondence Team,
EDF Energy,
FREEPOST RRYZ-BRTT-CBJS,
Osprey House,
Osprey Road, Exeter, EX2 7WN
Other energy suppliers like EDF energy
- British Gas
- Npower
- SSE
- Scottish power
- E.ON
- OVO energy
- Shell Energy
- Bulb energy
- Octopus energy
