Know Your Energy Supplier: Octopus Energy

August 11th, 2020

Compare Octopus Energy prices and save up to £318*

Octopus energy claim they’re “great value for the long term, not just the fixed term”. But do they live up to their promise?

Octopus launched in 2016 and since then has grown rapidly to power over one million homes. An average 30,000 customers a month switch to their “fair and transparent” prices. 100% of Octopus energy comes from green renewables like sun, wind and water so it’s better for the environment. And they’ve been Which? Supplier of the year for three years running. So are they worth making the switch? Read on and find out more about this innovative company.

Who is Octopus Energy?

Octopus Energy is owned by Octopus Investments who fund solar panel sites and wind farms. That’s why all their tariffs offer 100% renewable energy. Octopus promises no exit fees and transparent pricing with high standards of customer service. Gas customers get the option to offset their energy use. If you opt for dual fuel energy and gas and electricity supply together, Octopus Energy have some of the lowest tariffs in the UK.

Growth has also been fuelled by partnerships with established businesses like M&S and the Co-op who chose Octopus to deliver their energy.

Octopus Energy customer service rating

New Rating	Old Rating

3-star reviews	4-star reviews

Is Octopus Energy a good company?

Octopus takes a fresh, technology-led approach to providing energy for their customers. Which? named them Energy Supplier of the Year in 2018, 2019 and 2020 and their reviews on Google and Trustpilot show that this supplier really shines when it comes to keeping their customers happy.

Customers praise the easy to understand pricing, user friendly information, customer service and ease of switching. Octopus won the Energy Supplier of the Year Award in 2020 from Uswitch and Best Company to Work for at the 2019 UK Employee Experience Awards.

Octopus Energy tariffs and prices

Tariff Name	Tariff type
Octopus Energy – Exclusive Octopus 12M Fixed July 2020 v2	Fixed Tariff	Compare now
Octopus Energy – uSwitch Octopus 12M Fixed July 2020 v3	Fixed Tariff	Compare now
Octopus Energy – uSwitch Octopus 12M Fixed July 2020 v2	Fixed Tariff	Compare now
Octopus Energy – Exclusive Octopus 24M Fixed July 2020 v1	Fixed Tariff	Compare now

Octopus Energy fuel mix and UK average fuel mix

Octopus Energy
UK Average

Octopus Energy

UK Average

Octopus Energy historical Fuel Mix

Energy Source	2019	2018	2017	2016	2015
Coal	0%	0%	6.70%	17.40%	38.70%
Gas	0%	0%	20.40%	30.10%	36.20%
Nuclear	0%	0%	5.60%	11.90%	14.20%
Renewable	100%	100%	65.20%	33.90%	4.60%
Other	0%	0%	2.20%	6.10%	6.30%
CO2 Emission	0 g/kWh	0 g/kWh	147 g/kWh	305 g/kWh	527 g/kWh
Nuclear Waste	0.00000 g/kWh	0.00000 g/kWh	0.00039 g/kWh	0.00083 g/kWh	0.00100 g/kWh

What type of energy tariffs offered by Octopus Energy for the UK households?

Octopus offers a range of tariffs including fixed rate and variable tariffs. They also offer business energy and smart tariffs for smart meters.

Octopus Fixed locks in your energy price for 12 months
Octopus Flexible tracks the wholesale rate
Supergreen Octopus brings carbon neutral energy to your home
E-vehicle owners will benefit from Octopus Go with low overnight rates for charging your vehicle.

Agile Octopus shifts your energy usage outside the 4-7pm peak and Outgoing Octopus pays you for the energy you export back to the grid.

Complaint handling and customer service

Reporting period in Q/Y	Q2 2020	Q1 2020	Q4 2019	Q3 2019	Q2 2019
Total complaints received	12896	11498	5634	4559	3035
Received per 100k customer accounts	475	442	254	266	223
Total Complaints resolved	12892	10837	5634	4321	2794
Resolved per 100k customer accounts	471	417	254	252	205
Resolved within 48 hours	66%	60%	55%	56%	47%
Resolved within 8 weeks	93%	94%	98%	98%	98%

Account management

Managing your account couldn’t be easier whether you use the online dashboard or the app. UK based energy experts are ready to answer your call within 2 minutes on average.

Is it easy to switch?

With its impressive array of awards and great reviews, Octopus are well worth making the switch. Use our independent comparison site to compare energy tariff prices and then switch online – it couldn’t be easier!