Know Your Energy Supplier: Bulb
August 17th, 2020
A new entrant in the gas and electricity energy suppliers, Bulb has been founded in 2015. It supplies dual-fuel in England, Scotland and Wales. The best part about the company is that it supplies 100% renewable energy so, you can be rest assured that by choosing Bulb as an energy supplier, you are playing a significant role in conserving the environment. It supplies 100% green electricity and 10% renewable biomethane gas.
Headquartered in London, the company has a supportive community of its customers who can question anything and share their opinion. It can be a personal account question or service issues or energy conservation ideas. Being such an open and transparent company, it is quickly ranking high on the popularity ladder.
Bulb Energy customer service rating
| New Rating | Old Rating |
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| 5-star reviews | 3-star reviews |
Although popular the supplier is still a new entrant in the UK energy market. Customer satisfaction levels can be judged in the coming years. As of now, it is gaining popularity as 100% renewable energy supplier and one that has an active support community for managing its services.
03/2020 – Bulb energy successfully acquired 9000 customer accounts from GnERGY after GnERGY went into administration.
Bulb Energy tariffs and prices
| Tariff Name | Tariff type | |
| Bulb – Vari-Fair | Variable Tariff | Compare now |
Bulb Energy fuel mix and UK average fuel mix
Bulb Energy historical Fuel Mix
| Energy Source | 2019 | 2018 | 2017 | 2016 |
| Coal | 0% | 0% | 0% | 0% |
| Gas | 0% | 0% | 0% | 0% |
| Nuclear | 0% | 0% | 0% | 0% |
| Renewable | 100% | 100% | 100% | 100% |
| Other | 0% | 0% | 0% | 0% |
| CO2 Emission | 0 g/kWh | 0 g/kWh | 0 g/kWh | 0 g/kWh |
| Nuclear Waste | 0.00000 g/kWh | 0.00000 g/kWh | 0.00000 g/kWh | 0.00000 g/kWh |
Bulb Energy price increases and decreases
Price changes in 2020
02/2020 – Bulb energy announced a price drop by 6% for dual fuel energy tariffs which came in effect from 01/04/2020.
Price changes in 2019
02/2019 – Bulb energy announced a price drop by 2% which was effective from 21/03/2019.
Price changes in 2018
11/2018 – Bulb energy increased prices by 11.1% for dual fuel customers which was effective from 11/11/2018.
06/2018 – energy price increased by 5.1%
02/2018 – energy price hike by 2.8% which came into effect from 28/04/2018.
Price changes in 2017
04/2017 – 2.5% energy price drop which was effective from the same day.
Price changes in 2016
11-2016 – Bulb energy announced a price up by 9% which was effective from 12/2016.
What type of energy tariffs offered by Bulb Energy for the UK households?
- Variable energy tariff – Bulb energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
- Pre-payment – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or via mobile app.
- Dual fuel energy tariff – It means Bulb energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.
Why should you compare Bulb Energy price?
- 100% green energy
- Renewable electricity generated from wing, hydro and solar
- Rated 4.8 out of 5 on Trustpilot
- No fixed term contracts
Complaint handling and customer service
| Reporting period in Q/Y | Q1 2020 | Q4 2019 | Q3 2019 | Q2 2019 | Q1 2019 |
| Total complaints received | 18310 | 10918 | 9533 | 7340 | 4743 |
| Received per 100k customer accounts | 651 | 407 | 383 | 320 | 250 |
| Total Complaints resolved | 17284 | 10563 | 7429 | 7350 | 4300 |
| Resolved per 100k customer accounts | 615 | 394 | 298 | 321 | 227 |
| Resolved within 48 hours | 19% | 19% | 56% | 47% | 80% |
| Resolved within 8 weeks | 89% | 88% | 95% | 99% | 98% |
Top 5 complaint reasons in percentages
Customer service – 27%
Billing – 43%
Metering – 7%
Payment issues – 3%
Switching issues – 10%
Get in touch with Bulb energy
Contact number: 0300 30 30 635
Email: [email protected]
Write a letter: Bulb, 155 Bishopsgate, London, EC2M 3TQ
Energy Ombudsman
Contact number: 0330 440 1624
Website: http://www.ombudsman-services.org/
Write a letter: 3300 Daresbury Park, Daresbury, Warrington WA4 4HS
Citizens Advice Energy
Contact number: 0808 223 1133
Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/
Compare business gas and electricity with Bulb energy
As of early 2020 Bulb energy started offering gas and electricity supply to the UK businesses.
What does Bulb energy offer for businesses?
- No exit fess
- No long term contracts
- Secure online account and management
- Ofgem regulated
How to contact Bulb energy business?
Call: 0113 859 1350
Email: [email protected]
Online chat support: 24/7 chat support via their website
Write to Bulb: Bulb, 155 Bishopsgate, London EC2M 3TQ
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