A new entrant in the gas and electricity energy suppliers, Bulb has been founded in 2015. It supplies dual-fuel in England, Scotland and Wales. The best part about the company is that it supplies 100% renewable energy so, you can be rest assured that by choosing Bulb as an energy supplier, you are playing a significant role in conserving the environment. It supplies 100% green electricity and 10% renewable biomethane gas.
Headquartered in London, the company has a supportive community of its customers who can question anything and share their opinion. It can be a personal account question or service issues or energy conservation ideas. Being such an open and transparent company, it is quickly ranking high on the popularity ladder.
|New Rating||Old Rating|
|5-star reviews||3-star reviews|
Although popular the supplier is still a new entrant in the UK energy market. Customer satisfaction levels can be judged in the coming years. As of now, it is gaining popularity as 100% renewable energy supplier and one that has an active support community for managing its services.
03/2020 – Bulb energy successfully acquired 9000 customer accounts from GnERGY after GnERGY went into administration.
|CO2 Emission||0 g/kWh||0 g/kWh||0 g/kWh||0 g/kWh|
|Nuclear Waste||0.00000 g/kWh||0.00000 g/kWh||0.00000 g/kWh||0.00000 g/kWh|
Price changes in 2020
02/2020 – Bulb energy announced a price drop by 6% for dual fuel energy tariffs which came in effect from 01/04/2020.
Price changes in 2019
02/2019 – Bulb energy announced a price drop by 2% which was effective from 21/03/2019.
Price changes in 2018
11/2018 – Bulb energy increased prices by 11.1% for dual fuel customers which was effective from 11/11/2018.
06/2018 – energy price increased by 5.1%
02/2018 – energy price hike by 2.8% which came into effect from 28/04/2018.
Price changes in 2017
04/2017 – 2.5% energy price drop which was effective from the same day.
Price changes in 2016
11-2016 – Bulb energy announced a price up by 9% which was effective from 12/2016.
|Reporting period in Q/Y||Q1 2020||Q4 2019||Q3 2019||Q2 2019||Q1 2019|
|Total complaints received||18310||10918||9533||7340||4743|
|Received per 100k customer accounts||651||407||383||320||250|
|Total Complaints resolved||17284||10563||7429||7350||4300|
|Resolved per 100k customer accounts||615||394||298||321||227|
|Resolved within 48 hours||19%||19%||56%||47%||80%|
|Resolved within 8 weeks||89%||88%||95%||99%||98%|
Customer service – 27%
Billing – 43%
Metering – 7%
Payment issues – 3%
Switching issues – 10%
Contact number: 0300 30 30 635
Email: [email protected]
Write a letter: Bulb, 155 Bishopsgate, London, EC2M 3TQ
Contact number: 0330 440 1624
Write a letter: 3300 Daresbury Park, Daresbury, Warrington WA4 4HS
Contact number: 0808 223 1133
As of early 2020 Bulb energy started offering gas and electricity supply to the UK businesses.
Call: 0113 859 1350
Email: [email protected]
Online chat support: 24/7 chat support via their website
Write to Bulb: Bulb, 155 Bishopsgate, London EC2M 3TQ
Submit your review