Know Your Energy Supplier: Bulb

August 17th, 2020
Know

Compare Bulb Energy prices and save up to £318*

A new entrant in the gas and electricity energy suppliers, Bulb has been founded in 2015. It supplies dual-fuel in England, Scotland and Wales. The best part about the company is that it supplies 100% renewable energy so, you can be rest assured that by choosing Bulb as an energy supplier, you are playing a significant role in conserving the environment. It supplies 100% green electricity and 10% renewable biomethane gas.

Headquartered in London, the company has a supportive community of its customers who can question anything and share their opinion. It can be a personal account question or service issues or energy conservation ideas. Being such an open and transparent company, it is quickly ranking high on the popularity ladder.

Bulb Energy customer service rating

New RatingOld Rating
5-star reviews3-star reviews

Although popular the supplier is still a new entrant in the UK energy market. Customer satisfaction levels can be judged in the coming years. As of now, it is gaining popularity as 100% renewable energy supplier and one that has an active support community for managing its services.

03/2020 – Bulb energy successfully acquired 9000 customer accounts from GnERGY after GnERGY went into administration.

Bulb Energy tariffs and prices

Tariff NameTariff type 
Bulb – Vari-FairVariable Tariff Compare now

Bulb Energy fuel mix and UK average fuel mix

Bulb Energy historical Fuel Mix

Energy Source2019201820172016
Coal0%0%0%0%
Gas0%0%0%0%
Nuclear0%0%0%0%
Renewable100%100%100%100%
Other0%0%0%0%
CO2 Emission0 g/kWh0 g/kWh0 g/kWh0 g/kWh
Nuclear Waste0.00000 g/kWh0.00000 g/kWh0.00000 g/kWh0.00000 g/kWh

Bulb Energy price increases and decreases

Price changes in 2020

02/2020 – Bulb energy announced a price drop by 6% for dual fuel energy tariffs which came in effect from 01/04/2020.

Price changes in 2019

02/2019 – Bulb energy announced a price drop by 2% which was effective from 21/03/2019.

Price changes in 2018

11/2018 – Bulb energy increased prices by 11.1% for dual fuel customers which was effective from 11/11/2018.

06/2018 – energy price increased by 5.1%

02/2018 – energy price hike by 2.8% which came into effect from 28/04/2018.

Price changes in 2017

04/2017 – 2.5% energy price drop which was effective from the same day.

Price changes in 2016

11-2016 – Bulb energy announced a price up by 9% which was effective from 12/2016.

What type of energy tariffs offered by Bulb Energy for the UK households?

  • Variable energy tariff – Bulb energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
  • Pre-payment – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or via mobile app.
  • Dual fuel energy tariff – It means Bulb energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.

Why should you compare Bulb Energy price?

  • 100% green energy
  • Renewable electricity generated from wing, hydro and solar
  • Rated 4.8 out of 5 on Trustpilot
  • No fixed term contracts

Complaint handling and customer service

Reporting period in Q/YQ1 2020Q4 2019Q3 2019Q2 2019Q1 2019
Total complaints received1831010918953373404743
Received per 100k customer accounts651407383320250
Total Complaints resolved1728410563742973504300
Resolved per 100k customer accounts615394298321227
Resolved within 48 hours19%19%56%47%80%
Resolved within 8 weeks89%88%95%99%98%

Top 5 complaint reasons in percentages

Customer service – 27%

Billing – 43%

Metering – 7%

Payment issues – 3%

Switching issues – 10%

Get in touch with Bulb energy

Contact number: 0300 30 30 635

Email: [email protected]

Write a letter: Bulb, 155 Bishopsgate, London, EC2M 3TQ

Website: https://help.bulb.co.uk/hc/en-us/requests/new

Energy Ombudsman

Contact number: 0330 440 1624

Website: http://www.ombudsman-services.org/

Write a letter: 3300 Daresbury Park, Daresbury, Warrington WA4 4HS

Compare business gas and electricity with Bulb energy

As of early 2020 Bulb energy started offering gas and electricity supply to the UK businesses.

What does Bulb energy offer for businesses?

  • No exit fess
  • No long term contracts
  • Secure online account and management
  • Ofgem regulated

How to contact Bulb energy business?

Call: 0113 859 1350

Email: [email protected]

Online chat support: 24/7 chat support via their website

Write to Bulb: Bulb, 155 Bishopsgate, London EC2M 3TQ

Other energy suppliers like People’s Energy

4000+ reviews