Compare British Gas energy prices and tariffs

December 10th, 2019
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Compare British Gas energy prices and save up to £318*

After 11 years of privatisation, British Gas demerged in the year 1997 to form the BG Group and the Gas Sales and Gas Trading, Services and Retail business. After which point, all the services formed part of the parent company Centrica. The company continues to serve as a home energy supplier for more than 12 million UK homes and has the biggest market share in the domestic energy supply market. British Gas is also known as Scottish Gas in Scotland and Nwy Prydain in Wales.

British Gas customer service rating in April 2020

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According to an independent YouGov survey, British Gas has a huge number of gas and electricity customers to its credit. Out of all, 75% customers give it a positive nod for excellent customer service satisfaction. It is rated excellent in offering incentives and rewards. This clearly suggests that the gas and electricity provider reigns high on the domestic energy market and has a good connection with its customers. It is also the only Big Six energy suppliers that has not increased its domestic energy prices in 2017. If you plan to switch to their energy tariffs then it may prove to be one of the cheaper energy suppliers amongst the Big Six energy providers.

British gas energy tariffs and prices in April 2020

Tariff NameTariff typeCancellation feeAnnual Avg cost
British Gas Energy Plus Protection Mar 2021 v2Fixed Tariff£60.00£839.31 Compare now
British Gas – Energy Plus Protection Mar 2021Fixed Tariff£60.00£888.88 Compare now
British Gas – Cap Tracker Plus Mar 2022Fixed TariffN.A £1,155.46 Compare now
British Gas – HomeEnergy Fix November 2021Fixed Tariff£60.00 £1,146.46 Compare now

British gas fuel mix and the UK average fuel mix

OFGEM guidelines suggest that all energy suppliers must publish fuel mix information that they are using to generate the energy for the UK household.

We have listed figures for the last 5 years below which are taken from Britishgas.com for you to understand the mix of fuels used to supply energy to your home.

Fuel Mix of British Gas Electricity Supply

Energy Source20192018201720162015
Coal4.00%7.00%11.00%2.00%11.00%
Gas29.00%37.00%35.00%30.00%33.00%
Nuclear9.00%11.00%10.00%34.00%31.00%
Renewable56.00%43.00%40.00%33.00%23.00%
Other2.00%2.00%4.00%0.70%2.00%
CO2 Emission157 g/kWh210 g/kWh252 g/kWh137 g/kWh240 g/kWh
Nuclear Waste0.00060 g/kWh0.00080 g/kWh0.00070 g/kWh0.00240 g/kWh0.00220 g/kWh

British gas price increases and decreases

Price changes in 2020

Price drop by 2% – British gas decreased by 2% for standard variable tariffs in February 2020 which will be effective from April 2020.

Price changes in 2019

Price drop by 6% – British gas dropped prices by 6% as per OFGEM price cap reduction in August 2019 and were in effect from October 2019.

Price increase by 10% – British gas announced 10% price increase in February 2019 which affected 4 million standard variable tariff customers. Price rise came in to force on 01 of April 19

Price changes in 2018

Price increase by 5.5% – British gas up their prices by 5.5% in April 2018 and effective from 29/05/20018 for dual fuel variable rate tariffs

Price changes in 2017

Price increase by 12.5% – British gas announced price rises for electricity by 12.5% in August 2017, on 15/09/2017 price rise came in effect.

Furthermore, in October 2013 that the company announced a 9.2% price rise in its energy supplies. The rise was brought in effect on 23 November 2013. In addition, the supplier announced three price cuts for customers that relied on their home energy plans. However, it has not raised gas and electricity prices in recent times, in fact, it has frozen its energy tariff prices until August 2017, which is contrary to the energy price increase announced by the rest of the Big Six energy providers.

What type of energy tariffs offered by British gas for the UK households?

  • Variable energy tariff – Supplier can vary your standing charge and unit rate as when they prefer.
  • Fixed rate tariff – Unit rate and standing charges will remain fixed for the agreed term.
  • Prepayment meter tariff – Also known as top up meter tariff meaning, you pay for your energy before you use it by topping up with a key or a card.
  • Dual fuel tariff – It means you are getting supply of gas and electricity from the same energy supplier which can often be cheaper and easy to manage.

British gas complaints handling and customer service

British Gas received a total of 128,980 complaints and resolved 124,024 complaints in Q4 2019. 38.1% of the complaints were resolved within 48 hours and 87.7% of the complaints were resolved within 8 weeks. During the same period, British gas received 1,717 Ombudsman complaints (OFGEM). Top 5 complaints reasons were metering, billing, customer service, payments and communication.

Reporting period in Q/YQ4 2019Q3 2019Q2 2019Q1 2019Q4 2018
Total complaints received128980145310162609181622188605
Received per 100k customer accounts10921228136615241560
Total Complaints resolved124024137660157159174047188069
Resolved per 100k customer accounts1050116313214601556
Resolved within 48 hours38.10%41.90%48.90%54.70%57.90%
Resolved within 8 weeks87.70%88.90%90.40%91.20%92.40%

Source – British gas website

British gas – Top 5 complaint reasons in percentages

Reasons Metering Billing Customer service Payments Communications
Q4 201915%21%13%21%7%
Q3 201912%22%13%22%8%
Q2 201913%21%16%22%6%
Q1 201914%20%16%21%6%
Q4 201814%18%15%25%6%

Source – British gas website

How to complain

Gas and Electricity 0333 202 9532EV chargers
Pay as you go 0333 202 9433Ford0333 202 1054
Home services 0333 200 8899Elli Volkswagen 0333202 1055
Installations 0333 202 9560Hitachi 0333202 1056
Green deal 0330 111 8098

Source – British gas website

If you are not happy with the outcome, you can get in touch with Ombudsman. Here’s more details:

Ombudsman

Telephone no – 0330 440 1624

Textphone – 0330 440 1600

Email – enquiry@ombudsman-services.org

https://www.ombudsman-services.org/energy

Citizen advice

Telephone no – 0808 223 1133

www.citizensadvice.org.uk/energy/

Query form

How can you get in touch with British Gas customer service?

How can you get in touch with British Gas?

By email – customerservice@britishgas.co.uk

By Calling them:

Moving home help line – 0800 048 0303

Gas emergency – 0800 111 999

Pay as you go customer line – 0800 048 0303

Top up pay as you go – 0800 107 0188

Business energy – British Gas Business

British Gas Business supplies commercial gas and electricity to more than 300,000 SME, medium, large businesses and corporate businesses throughout the UK.

British Gas Business electricity prices in April 2020

Standing ChargeUnit Price kWhStanding ChargerUnit Price kWhStanding ChargerUnit Price kWh
1 year1 year2 year2 year3 year3 year
33.2113.3833.1813.6133.2113.38

Prices correct as of 17/03/2020 and based on a business electricity meter type 03

British Gas Business energy tariff options

  • Fixed rate business energy tariff
  • Variable rate commercial energy tariff
  • Out of contract rates
  • 28 day roll over business tariff
  • Half hourly business electricity tariff

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