OVO vs British Gas Boiler Cover: Which Offers Better Value?

July 21st, 2025
OVO vs British Gas Boiler Cover: Which Offers Better Value?

Do OVO and British Gas Offer Boiler Cover?

Yes, both British Gas and OVO Energy are energy suppliers in the UK. They both offer boiler cover for homes. British Gas has been around for a long time. It is well known for its HomeCare plans. OVO is newer but is now giving people more bundled services. OVO’s boiler cover comes with its Boiler Cover and Service Plan. People in the UK can pick a plan from these companies to look after their boiler and feel at ease.

British Gas has been there for years to help people with boiler repairs. It is also there when you need home insurance add-ons or an annual boiler service. A lot of people know British Gas by name.

OVO is newer and mostly focuses on energy customers. It also helps with cover for your boiler. OVO wants to give peace of mind by offering a setup that is simple and easy for everyone to use.

Both British Gas and OVO are good options if you want help with your boiler, home insurance, or need that yearly service. They are there so you feel safe in your home.

What Boiler Cover Plans Are Available?

Here is a simple look at the plans that you can get from each provider.

British Gas HomeCare Options

Plan Covers Annual Boiler Service Price (from) Excess Option
HomeCare One Boiler & controls Yes £14/month £60 or £100
HomeCare Two Adds central heating system Yes £17/month £60 or £100
HomeCare Three Adds plumbing, drains, and home electrics Yes £20/month £60 or £100
HomeCare Four Adds pest control, roof, and home emergency cover Yes £23.50/month £60 or £100

What is the difference between OVO and British Gas boiler cover?

OVO boiler cover is a single plan offered in partnership with CORGI HomePlan, focusing on basic boiler protection and annual service. British Gas provides tiered HomeCare plans with more optional extras like central heating, plumbing, and pest control, giving more flexibility to UK homeowners.

OVO Boiler Cover and Service Plan

Plan Covers Annual Boiler Service Price (from) Excess Option
Boiler Cover + Service Plan Boiler, flue, and controls (plus annual boiler service) Yes £15/month £60

OVO works with CORGI HomePlan to offer one boiler cover plan. This plan gives you one service for your boiler every year. You can also have as many callouts as you need. There is a helpline that is open all day and night, so you can get help from them at any time. If you want boiler cover for your home, this plan from OVO and CORGI could be a good pick.

Are OVO’s Prices Cheaper Than British Gas?

OVO has one boiler cover plan. The cost for it is good. But price is not the only thing you need to think about with this boiler cover. There may be more things to look at than just what you pay. It is good to remember this with OVO and any other boiler plan.

Provider Monthly Price (from) Annual Service Included Extras like Plumbing? Excess
OVO £15.00 Yes No £60
British Gas £14.00 – £23.50 Yes Yes (higher plans) £60 / £100

British Gas lets you pick from several levels of cover. You can also add extras like home electrics and pest control if you want. OVO is a good choice for people who only need basic protection and do not want any extra options.

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What Do Customers Say About Each Provider?

Customer experience matters when you pick boiler cover. You can look at the latest Trustpilot scores. It also helps to read what people say in customer satisfaction surveys. Good reviews and high scores mean that many people trust the company for boiler cover. The right cover gives you peace of mind. It helps you feel good about your boiler all year. So, if you check the latest scores and surveys, you can feel sure about the choice you make.

Metric British Gas OVO Energy
Trustpilot Rating 3.9 / 5 (July 2025) 4.3 / 5 (July 2025)
Energy Ombudsman Complaints* Higher than average Below average
Customer Score (Which?) 62% 73%

As said by Ofgem and Which?, OVO had fewer complaints for every 100,000 customers than British Gas in the past few years.

What’s Included in the Annual Boiler Service?

Both providers give you an annual boiler service as part of the plan. A professional will check your boiler at this time. This helps it run well and can lower carbon emissions.

Annual Service Checklist:

  • We will look at the flue and check how the combustion works in the boiler.
  • There will be a look at the boiler and the hot water system to see if everything seems good.
  • Our team will see if the gas pressure and the air vents are safe for you.
  • A fast and basic clean inside will take place.
  • If we find any wear or damage, we will tell you about it.

This service is done by Gas Safe registered engineers. They help to make your boiler last longer. It can also help to keep your warranty.

What Are the Main Exclusions?

Every boiler cover plan leaves out some things. It is good to know what is not in the plan. This helps stop customer complaints about the boiler in the future.

Exclusion Type British Gas OVO (via CORGI)
Pre-existing faults Not covered Not covered
Boilers over 15 years old May not be eligible May not be eligible
Heat pumps, LPG, oil boilers Not covered Not covered
Commercial premises Not covered Not covered
Cosmetic damage or rust Not covered Not covered

OVO gives you a plan with CORGI HomePlan where the excess is always £60. With British Gas, you get to choose your own excess at the beginning. If you pick a higher excess, you will pay less every month for it.

How Do They Handle Repairs and Emergency Callouts?

Both providers let you have unlimited callouts. This means you can get help any time you have an emergency breakdown.

Feature British Gas OVO (CORGI)
24/7 Emergency Line Yes Yes
Repairs on Bank Holidays Yes Yes
Labour and parts included Yes Yes
Response Times Within 24–48 hours 24–48 hours typical

British Gas sends its own team of engineers to do the work. OVO, however, uses the CORGI group of approved heating engineers.

What About Switching from Your Current Provider?

If you are with an energy company like Octopus Energy, So Energy, Rebel Energy, or Utility Warehouse, you can still get boiler cover from any provider. You do not have to be a customer for their energy services to sign up for boiler cover. This means people who use any of these companies are still able to protect their boiler. It does not matter which energy company you have. You can get boiler cover if you want it.

However, OVO may give you a lower price on boiler cover if you already have one of their energy tariffs. This means you can get a better deal on your boiler if you use OVO for both boiler cover and your energy.

There are no exit fees when you change your boiler cover. You can switch your boiler cover at any time. You do not have to pay exit fees for this.

What About Switching from Your Current Provider

Do Either Offer Extra Features or Smart Tech?

British Gas is working hard to reach its own smart meter targets. The British Gas app has some smart features that help with this. OVO also has a mobile app that is easy to use. But if you want boiler cover with OVO, it is handled by CORGI. So, you might need to use email or call them for help with your boiler.

Feature British Gas OVO + CORGI
Mobile App for Boiler Cover Yes No (email/phone only)
Smart Meter Integration Yes Via OVO energy only
Solar Panels / Add-ons Yes Yes

Correct as of 09 July 2025

FAQs About OVO vs British Gas Boiler Cover

Do I need to be an energy customer to buy OVO boiler cover?

Does British Gas cover more than just the boiler?

Yes. The higher-level HomeCare plans will help you with more things. You get help for central heating, plumbing, home electrics, and pest control. This means if you have a problem with your heating, pipes, electric system, or you find pests, the plan will help you fix it.

Who is CORGI HomePlan?

CORGI is a company that helps with boiler cover plans for OVO. It runs the plan for them. When you need any work on your boiler, Gas Safe engineers do all the repairs.

Are smart controls or combi boiler repairs included?

Yes, both of these include the usual combi boilers and the common smart thermostats. But they do not include smart home systems like Hive or Nest.

Which provider has fewer complaints?

Recent complaints data shows that there have been fewer problems reported to the energy ombudsman about OVO than about British Gas.

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