Octopus Energy vs ScottishPower: Which Supplier is Better?

Switching energy suppliers can lower your energy bills. This change might also make your customer service experience better. You could get more choices for green energy. Octopus Energy and ScottishPower are two big energy suppliers in the UK. They provide fixed and variable plans, renewable energy options, and they can help install smart meters.

Who is Octopus Energy?

Octopus Energy is a leading green energy supplier in the UK. It is well-known for its flexible tariffs and excellent customer service. The company uses a digital-first approach to serve its customers better.

Key Facts About Octopus Energy

• Customer Base: Over 7 million homes
• Headquarters: London, UK
• Services: Gas, electricity, solar panels, EV charging, and heat pumps
• Green Energy Commitment: 100% renewable electricity
• Flexible Tariffs: Tracker and Agile Octopus that change according to the energy market prices

Octopus Energy is famous for its digital services. They offer a simple online account that is easy to use. Their app is user-friendly as well. Plus, their customer service is fantastic.

Who is ScottishPower?

ScottishPower is an important energy company in the UK. It is owned by Iberdrola, a global leader in producing wind energy.

Key Facts About ScottishPower

• Parent Company: Iberdrola
• Customer Base: Over 5 million homes in the UK
• Headquarters: Glasgow, UK
• Main Services: Gas, electricity, energy for businesses, solar panels, and EV charging
• Renewable Energy Commitment: Fully dependent on wind energy

ScottishPower gives you green electricity. But, it is different from Octopus Energy. ScottishPower makes its own renewable energy from wind farms.

Tariffs & Pricing Comparison

Standard Variable Tariffs (SVT) & Standing Charges

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Fixed & Flexible Tariffs

Key Differences in Tariffs

• Octopus Energy provides flexible options with its Tracker Tariff. This tariff varies based on wholesale energy prices.
• ScottishPower relies on wind energy, making it a perfect option for customers looking for green energy from the source.
• You can switch from Octopus Energy without any exit fees, but ScottishPower does charge exit fees for fixed tariffs.

Smart Meter Options and Benefits

Smart meters let people check how much energy they use in kWh. This will help lower energy costs and stops them from getting guesswork bills.

Smart Meter Features Comparison

• Both suppliers can install smart meters.
• ScottishPower has an app that helps you keep track of your energy use.
• Octopus Energy’s smart meters are compatible with their Agile tariff. This helps customers save money when energy demand is low.

How to Submit Meter Readings to Octopus Energy & ScottishPower

Submitting a Meter Reading to Octopus Energy

• Via Website: Log in to your online account. Click on “Submit a Meter Reading” and enter your information.
• Via App: Open the Octopus Energy app. Find “Meter Readings” and send your reading.
• Via Email: Email your readings to [email protected].

Submitting a Meter Reading to ScottishPower

• Via Website: Log in to your ScottishPower account. Click on “Submit a Meter Reading.” Enter your information next.
• Via App: Use the ScottishPower app. It makes submitting readings quick and easy.

How to Pay Your Energy Bills: Octopus Energy vs ScottishPower

Both Octopus Energy and ScottishPower give you different options to pay. This makes it easy for customers to see their energy bills. You can pay through direct debit, use prepayment meters, or pay online on their websites and mobile apps.

Payment Methods Comparison

1. Paying by Direct Debit (Best for Lower Rates)

Octopus Energy allows you to pay your bills using flexible direct debit. This means your bill will change based on the amount of energy you use. So, if you use less energy, you won’t pay more than you need to.

ScottishPower offers fixed direct debit payments. This means you will pay the same amount every month. Your energy use may change, but your payment will remain the same.

2. Paying via Prepayment Meter

• Both suppliers allow customers to put money on their prepayment meters. You can do this online, using their apps, or at PayPoint locations.
• ScottishPower still lets you add cash at Post Offices and PayPoints. In contrast, Octopus Energy mainly focuses on digital top-ups.

3. Paying by Credit or Debit Card

You can use a debit or credit card to make one-time payments with Octopus Energy or ScottishPower. You can do this on their website or through their mobile apps.

Octopus Energy lets you pay with PayPal. This gives you more options and freedom.

4. Flexible Payment Plans for Energy Debt

ScottishPower helps customers who struggle to pay their energy bills. They offer simple plans for these customers to pay back their debts.

Octopus Energy offers repayment plans that fit your real energy use and financial situation better.

5. Support for Warm Home Discount & Winter Fuel Payments

• Both suppliers offer the Warm Home Discount for customers that are eligible.
• Winter Fuel Payments are available for people who meet the government rules to qualify.

Customer Reviews & Trustpilot Ratings

Customer feedback highlights key differences in customer service, the accuracy of billing, and how clients feel during the switching process.

Trustpilot Ratings Breakdown

Correct as og 03/03/2025

• Octopus Energy has higher customer satisfaction and a better Trustpilot score compared to ScottishPower.
• ScottishPower receives more complaints regarding billing issues and exit fees.

Complaints Per 100,000 Customers

• ScottishPower has fewer complaints about energy prices. However, it receives more issues related to billing accuracy.
• Octopus Energy receives more complaints about smart meter delays. Still, people are mostly more satisfied with Octopus.

Switch & Save on Your Energy Bills

If you want to change suppliers, Free Price Compare can help. They will find the best choices for you. This includes tariffs, energy price cap rates, and options for renewable electricity.

How to Switch & Save

• Compare energy prices – Get a free quote for your energy deal.
• Check exit fees – Octopus Energy has no exit fees, but ScottishPower does.
• Choose a green energy supplier – Both companies provide renewable energy, but ScottishPower mainly relies on wind energy.
• Use an energy switch service – Switching is easy and quick because of the energy switch guarantee.

Correct as of 25 February 2025

FAQs About Octopus Energy vs ScottishPower

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