Hometree vs HomeServe Boiler Cover: Which Is Best?

July 18th, 2025
Hometree vs HomeServe Boiler Cover: Which Is Best?

What Boiler Cover Plans Do Hometree and HomeServe Offer?

Hometree and HomeServe are UK companies that people trust for boiler breakdown cover. They have several boiler cover plans for UK homeowners. You can pick the one that is good for your needs. Their boiler cover plans offer protection for your central heating, heating system, plumbing, and radiators. Hometree and HomeServe both have different ways to help you keep your home warm and safe with the right boiler cover.

Hometree Boiler Cover Plans

Plan Name What’s Covered Annual Boiler Service Price (from) Excess
Your Boiler Boiler, controls, flue, and boiler health check Yes £15.95/month £75
Your Heating Includes boiler + full central heating system Yes £18.95/month £75
Your Home Adds plumbing, electrics, gas supply pipe, taps, and drainage Yes £21.95/month £75

HomeServe Boiler Cover Plans

Plan Name What’s Covered Annual Boiler Service Price (from) Excess
Boiler Cover Boiler and controls only Yes (Year 2 onward) £8.00/month £60 / £100
Heating Cover Boiler + central heating system Yes (Year 2 onward) £10.00/month £60 / £100
Heating & Plumbing Adds pipes, toilets, radiators, taps Yes (Year 2 onward) £12.00/month £60 / £100
Complete Cover Adds home electrics, drains, and home emergency cover Yes (Year 2 onward) £15.00/month £60 / £100

HomeServe usually gives you a basic plan. The first price is low. But, when it is time for renewal, the cost can go up.

Do They Include an Annual Boiler Service?

Yes, both options offer you an annual boiler service. But, there is a big difference between them. One gives you one type of service, while the other gives you something else for your boiler. So, it is good to know what you get before you choose. A yearly checkup can help your boiler work well and last longer.

  • Hometree gives you the service in the first year. You do not have to wait.
  • HomeServe offers this service from the second year. If you want it in the first year, you will have to pay extra.

The boiler service includes:

  • We check your combi boiler or a regular boiler.
  • You get a full boiler health check.
  • We look at the ventilation and the flue to make sure they are safe.
  • A gas leak safety test will be done.
  • We check how well your heating system works.

Regular servicing keeps things safe. It also helps you stay away from sudden breakdowns.

How Do They Compare on Boiler Repairs and Emergency Support?

Both Hometree and HomeServe offer:

  • There are 24/7 helplines. You can call them at any time if you have an emergency breakdown.
  • You get unlimited callouts. This will depend on the number of claims policy that you have.
  • The coverage has labour, parts, and diagnostics.
Feature Hometree HomeServe
24/7 Emergency Support Yes Yes
Unlimited Callouts Yes (reasonable usage) Yes
Emergency Repairs Within 24–48 hours Within 24–48 hours
Annual Boiler Service Yes (Year 1) Yes (Year 2+)
Excess £75 fixed £60 or £100

Hometree has a set excess that you need to pay. With HomeServe, you can choose the excess you want.

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What Are the Key Exclusions?

Knowing what is not covered helps people understand what they will get. It lets everyone see what to expect. This means there will not be surprises later. You will feel better about your choice. You will also know what you need and what you do not need.

Common Exclusions Hometree HomeServe
Boilers over 15 years old Not eligible Not eligible
Pre-existing issues Not covered Not covered
Boiler replacement Not included Not included
Commercial properties Not covered Not covered
Cosmetic damage/rust Not covered Not covered

If your boiler can not be fixed, both companies will give you a price for a boiler replacement. But this is not included in the normal cover.

Which Offers Better Coverage for Central Heating and Plumbing?

Both of these plans have strong central heating cover. They also give you a lot of help if you have plumbing problems. The amount of central heating cover you get will be different with each plan.

Feature Hometree Your Home HomeServe Complete Cover
Boiler & Flue Yes Yes
Central Heating System Yes Yes
Taps, Toilets, Pipes Yes Yes
Home Electrics Yes Yes
Drainage Yes Yes
Home Emergency Cover No Yes
Pest Control No Yes

HomeServe gives you more choices for extra cover, such as help with home rescue and dealing with pests. Hometree mostly looks after heating and home systems.

How Do Their Customer Reviews Compare?

The way people feel about boiler repair matters a lot. It helps you know if the repair work will be done well and if the price will be fair. This is very important when you need boiler renewal.

Platform Hometree Rating HomeServe Rating
Trustpilot 4.3 / 5 4.1 / 5
Review Count 15,000+ 75,000+
Common Praise Fast repairs Helpful support
Common Issues No app Price hikes

Hometree may be a newer company, but it gets strong reviews from people. Many say that the company is clear about what it does and it looks after its customers well. HomeServe, on the other hand, has many years of experience in this field. This company also gets good reviews. But there are people who talk about high renewal prices with HomeServe.

How Does Pricing Compare Between Hometree and HomeServe?

Plan Type Hometree (From) HomeServe (From)
Boiler Only £15.95/month £8.00/month*
Heating Cover £18.95/month £10.00/month*
Full Home Cover £21.95/month £15.00/month*

HomeServe gives you low prices for the first year. But when your renewal happens, the cost will often be much higher.

Hometree does not give a discount at the start. But the company likes to keep its prices steady over time.

Which Provider Is Better for Homeowners?

Choose Hometree if you want:

  • You get a boiler service in the first year itself.
  • The pricing is clear, and there is a simple excess.
  • A lot of people say good things, so there are fewer surprises at renewal time.

Choose HomeServe if you want:

  • The basic plan is the one with the lowest price to start.
  • There are extras you can add, like home emergency cover and pest control.
  • You can pick an excess option that fits you best.

Both give you peace of mind. The one you pick depends on how much you want to be covered. You should also think about saving money now or saving money later. What is more important for you—the savings up front or over time? This can help you choose.

Which Provider Is Better for Homeowners

Correct as of 09 July 2025

FAQs About Hometree vs HomeServe Boiler Cover

Do either providers include boiler replacement?

No, the standard cover does not include boiler replacement. Both can give you a quote if your boiler cannot be fixed.

Is the annual boiler service included from year one?

Hometree gives this service in the first year. HomeServe gives it only after the first year, unless you pay more for it.

Are older boilers eligible for cover?

Boilers that are over 15 years old are usually not part of this. You may need to show proof of when the boiler was made, or you could need to give its service history.

Which is better for full home cover?

HomeServe offers home emergency cover and can help you with pests and other issues that can happen in your home. Hometree mainly looks after your heating, plumbing, and electrics.

Who offers more stable pricing?

Hometree will keep the same price for you every month. HomeServe does not do this. They often make the price go up a lot after the first year.

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