Fuse Energy vs E.ON Next – Which Supplier Is Better?

Who Are Fuse Energy and E.ON Next?

Fuse Energy

• Parent Company: Fuse Energy
• Customer Base: A new supplier growing in the UK energy market
• Headquarters: London, England
• Main Services: They supply electricity, renewable energy, and smart meters
• Renewable Energy Commitment: They use 100% renewable sources

Fuse Energy is a new supplier that focuses on sustainability. They offer 100% renewable electricity from solar panels and wind energy. The company has competitive energy tariffs and mainly focuses on variable rates without exit fees. Customers pay using monthly direct debit. They can manage their accounts easily with an app for billing and meter readings.

E.ON Next

• Parent Company: E.ON UK
• Customer Base: Over 3.8 million homes in the UK
• Headquarters: Based in London, England
• Main Services: Offers gas, electricity, smart meters, and electric vehicle charging solutions
• Renewable Energy Commitment: All plans use 100% renewable energy

E.ON Next is an important energy provider in the UK that sells electricity and gas. It offers fixed-rate plans and green energy options for solar panels and EV charging, which is different from Fuse Energy. E.ON Next has a higher Trustpilot rating compared to many other energy suppliers. In addition, it provides better customer service than larger energy companies like British Gas.

Energy Prices and Tariff Comparison

The energy price cap is set by Ofgem. It affects the standard variable rates. From 1 April to 30 June 2025, the cap will be £1,849 each year. This is up from £1,738, the cap in January to March 2025.

Standard Variable Tariff Prices (These prices are accurate as of March 2025).

• Fuse Energy offers a lower electricity unit rate of 23.91p per kWh. E.ON Next’s rate is 27.10p per kWh.
• E.ON Next provides both electricity and gas. Fuse Energy, however, only provides electricity.
• The gas unit rate from E.ON Next is 6.78p per kWh. They also have a standing charge of 32.80p per day.
• Neither provider has exit fees for standard variable tariffs.

Fixed Tariffs Comparison

• Fuse Energy gives fixed electricity rates that are lower. They are between 22.80p and 23.51p per kWh. E.ON Next charges higher rates, from 24.80p to 25.20p per kWh.
• E.ON Next charges for gas from 6.25p to 6.40p per kWh. Their daily standing charges are between 32.30p and 32.50p.
• Fuse Energy only has a £50 exit fee for each fuel. In contrast, E.ON Next charges between £75 and £100.
• E.ON Next has higher standing charges on all their plans.

Customer Service and Reviews

Customer service matters a lot when you choose an energy supplier. Trustpilot ratings can help you learn about the customer experience. They can also help you spot any billing discrepancies.

Correct as of 06/03/2025

• Fuse Energy has a higher TrustScore of 4.6 out of 5. E.ON Next has a score of 4.4 out of 5.
• E.ON Next receives more 1-star reviews, with 14% from customers. In contrast, Fuse Energy has 6%.
• Both energy suppliers assist with billing through email and an app. E.ON Next also provides phone support.

Complaints Per 100,000 Customers

Source – Ofgem

• Fuse Energy gets fewer complaints for every 100,000 customers than E.ON Next.
• The main issues for both suppliers are related to billing and discrepancies in meter readings.

Smart Meters and Energy Efficiency

E.ON Next provides various services for people who have electric vehicles (EV) and solar panels. In contrast, Fuse Energy focuses on offering lower prices.

How to Submit Meter Readings

Submitting Meter Readings to Fuse Energy

1. Log in to the Fuse Energy app or the website.
2. Click on “Submit a Meter Reading”.
3. Enter your latest reading from your electricity meter.
4. Confirm and send it. Your electricity bills will be updated after that.

Submitting Meter Readings to E.ON Next

1. Visit the E.ON Next website or open the mobile app.
2. Click on “Meter Readings,” then enter your latest kWh usage.
3. Submit the reading. Your next bill will reflect the update.

How to Pay Your Energy Bills

Both Fuse Energy and E.ON Next offer different payment options. These choices assist customers in managing their electricity bills more easily.

Paying Your Bill with Fuse Energy

Fuse Energy mainly focuses on direct debit payments. This helps you have regular monthly costs that are steady.

1. Log in to the Fuse Energy app or visit the website.
2. Click on Billing to see your latest electricity usage charges.
3. Ensure your bank details are up to date.
4. Payments are made automatically every month through direct debit.

✅ You cannot use prepayment meters. You must use direct debit.
✅ If you notice any mistakes in your bills, you can report them through the Fuse Energy app or by sending an email.

Paying Your Bill with E.ON Next

E.ON Next offers you more ways to pay. You can pay using your credit or debit card. You can also use bank transfers.

1. Log in to the E.ON Next app or website.
2. Go to Billing & Payments to check your recent charges.
3. Choose how to pay:

   • Direct Debit: Set up automatic payments.

   • Credit/Debit Card: Make a payment yourself.

   • Prepayment Meter: Add money at PayPoint locations.

4. Finish the payment and wait for an email confirmation.

✅ You can find more ways to pay than with Fuse Energy.
✅ Prepayment meters allow you to add money whenever you want. FAQs About Fuse Energy vs E.ON Next

How to Switch and Save on Energy Bills

Switching energy suppliers can help you save money on your electricity bills. This is important, especially since the energy price cap is set to rise to £1,849 on 1st April 2025. If you want to switch from your previous supplier, such as Octopus Energy, British Gas, OVO, or So Energy, you can choose Fuse Energy or E.ON Next.

Steps to Switch to Fuse Energy or E.ON Next

1️⃣ Compare Energy Tariffs

• Use an energy comparison service to check the unit rate, standing charge, and contract length.
• Fuse Energy is a good option if you want a variable tariff without exit fees.
• E.ON Next provides renewable energy options with stable fixed tariffs.

2️⃣ Check Your Contract and Exit Fees

• Before you switch, check for exit fees if you are on a fixed tariff with another energy provider.
• Fuse Energy charges £50 for each fuel on fixed tariffs. E.ON Next charges between £75 and £100 for each fuel.

3️⃣ Provide Your Meter Readings

• Get a meter reading from your old supplier. This will help you get an exact final bill.
• Send the reading using email, the app, or your supplier’s website.

4️⃣ Set Up Direct Debit Payments

• Have your bank details ready for monthly direct debit payments with the new supplier.
• Fuse Energy and E.ON Next both use direct debit as their main way to receive payments.

5️⃣ Wait for the Switch to Complete

• Ofgem’s Energy Switch Guarantee ensures that changing suppliers happens in about 5 working days.
• You will not notice any disruption in your electricity usage during the switch.

FAQs About Fuse Energy vs E.ON Next

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