E.ON Next provides smart meters. These devices help customers track their energy usage in real-time. With smart meters, you
receive accurate bills. They replace old electricity meters and gas meters. This switch means you will not
need to do manual meter readings anymore. It also helps you understand the usage in your home better.
How Smart Meters Work
A smart meter is a digital device. It keeps track of how much energy you use. Then, it automatically sends
this data to your energy supplier. All of this occurs through the smart meter network.
Say goodbye to estimated bills – now your bills are based on real energy use.
Track in real-time – you will see your usage on an In-Home Display (IHD).
No more manual readings – the meter updates your supplier automatically.
Helps meet net-zero goals – it supports bringing renewable energy into the grid.
Smart meters play an important role in the UK’s smart meter rollout. A lot of smart meter customers are
already using them.
How to Get an E.ON Next Smart Meter
Most E.ON Next customers can get a smart meter for no
extra cost. This offer is part of the UK government’s smart meter rollout. Here’s how you can see if you
qualify and schedule an installation.
Eligibility and Booking
To get a smart meter, you must:
Be an E.ON Next customer with a standard electricity or gas meter.
Own a home where you can install a smart meter (most houses can).
Make sure you have a good mobile signal, as smart meters need it to send data.
How to Book an Appointment:
Online: Log in to your E.ON Next online account, visit the smart meter section, and
schedule an appointment.
Phone: Call E.ON Next customer service to pick a convenient time for installation.
Chat: Contact E.ON Next using the mobile app or the website chat to request an
appointment.
Hot Tip: Make your booking early for a better chance. Smart meter appointments are very
popular. Their availability can change based on where you live.
Check if you're paying too much.
Compare your current tariff with the cheapest energy deals available in your area – it only takes a few minutes.
Installing an E.ON Next smart meter is simple. It often takes about 1-2 hours. The installation follows the
Smart Metering Installation Code of Practice. This code makes sure everything is correct, safe, and does not
affect your energy supply much.
How to Prepare for
Your Smart Meter Installation
To ensure your smart meter installation goes smoothly, just follow these steps:
Check Meter Accessibility: Your electricity meter or gas meter should be easy to get to.
Please move any furniture or items that block access before the appointment.
Ensure Parking for the Technician: If you have a driveway, make sure there is a parking spot for the
technician’s vehicle.
Verify Mobile Signal Strength: Smart meters use mobile networks
to send readings. If your home has a weak mobile signal, let E.ON Next know so they can think of other
options.
Prepare for a Temporary Power & Gas Supply Cut-Off: Your energy supply
will be turned off for a short time while the technician changes your meter.
Hot Tip: If you have questions about your smart meter after it is set up, ask the technician
for a user guide. This guide will help you understand your smart meter and use the In-Home Display (IHD)
effectively.
What Happens During the
Installation?
When the technician comes, they will follow a clear plan to install your smart meter correctly. Here are the
steps they will take:
1. Meter Replacement
The technician will turn off your electricity or gas supply for a little while.
They will remove your old electricity meter or gas meter.
A new smart meter will be installed safely, following all safety guidelines.
2. Testing & Setup
The technician will connect your smart meter to the smart meter network. This is to ensure it works
well with E.ON Next.
A signal test will be done to check if readings are sent automatically.
If there are any issues, changes will be made to fix them.
3. In-Home Display (IHD) Setup
You will receive a small digital screen (IHD) that provides instant updates about your energy consumption.
The IHD will show your energy use in pence, kWh, and how it affects your carbon footprint.
A technician will set up your IHD and ensure it operates correctly.
4. User Demonstration &
Energy Saving Advice
The technician will teach you how to read your smart meter. You will also learn to use the IHD to
track your energy usage.
You will find out how much energy each appliance uses. You will also learn to set alerts for energy
usage.
You will get a smart meter user guide. It will help you in the future.
Good to Know: If you have a prepayment meter, you can get a smart prepayment meter. This
type of meter lets you add money using an app, a Payzone hub, or at the Post Office.
What to Do After Your
Smart Meter Installation
Once your smart meter is installed and running, you can start monitoring your energy use. You’ll be able to enjoy the advantages
it offers.
Watch Your Energy Usage: Use your IHD to check how much energy your home is using right
now.
Look at Your First Bill: Your bills will now be based on actual usage, not
estimates.
Create Usage Alerts: Many smart meters let you set spending limits to help
manage your energy costs.
Check Readings Are Sent: If you spot estimated readings on
your energy bills, contact E.ON Next to resolve any issues.
How to Read an E.ON Next Smart Meter
Your In-Home Display (IHD) provides real-time updates on your energy consumption. It shows the amount of
electricity and gas you use in pence and kWh, plus how it affects your carbon footprint. If you want to read
your smart metermanually, just follow these steps.
Reading Your E.ON Next
Electricity Meter
If you want to check your electricity usage by hand, follow these steps:
Find Your Smart Meter: It is usually located near your fuse box or inside a utility
cupboard.
Press the Main Display Button: This will turn on the screen. Some models
might need you to press several times to see different options.
Check for the kWh Reading: The screen shows your electricity use in kilowatt-hours
(kWh).
Write Down the Numbers Before the Decimal Point: Ignore any numbers after the decimal;
they do not matter for your bill.
Hot Tip: If your smart meter has a screen that lights up, press the button a few times to
turn it on. Then, you can look at the display.
Reading Your E.ON Next Gas Meter
Find Your Gas Smart Meter: You can typically find it outside the house or near your
boiler.
Press the Display Button: Some meters require you to hold the button for a few seconds
to turn on the screen.
Look for the Gas Usage Reading: The meter shows how much gas
you have used in cubic meters (m³).
Record the Reading Before the Decimal: You just
need the whole numbers when you give your meter readings.
Good to Know: Gas meters are not the same as electricity meters. They measure gas in cubic
meters (m³). This amount is changed into kWh for your energy bills.
Why Your Smart Meter Might Not Work
Sometimes, smart meters may fail to send readings. Here is what you should check:
Mobile signal problems – Smart meters connect with a secure smart meter network, but
weak
signals can cause issues.
IHD display not working – You may need to reset it or it
could be out of range.
Supplier switch problems – Switching to a new
suppliermight lead to a brief loss of smart features.
If problems keep happening, E.ON Next may send an engineer to help solve them.
E.ON Next Smart Meters and Energy
Tariffs
Using a smart meter can help you find a better energy plan. Here’s how it can help you:
Increase control of energy costs – discover the energy each appliance uses.
Get flexible rates – some energy suppliers offer cheaper prices during slower hours.
Stay away from busy times – shift energy usage to when the grid is less crowded.
Some E.ON Next smart meter plans include time-of-use tariffs. These plans let you pay less at night.
How Smart Meters Help Reduce Energy
Bills
Keep track of daily energy use – don’t waste power.
Find high-energy appliances – switch to energy-efficient ones.
Create a usage budget – receive alerts if you go over your set energy use.
Lower overall consumption – small changes can cut your bills over time.
How Smart Meters Support the UK’s
Energy Grid
Improves demand management – it helps balance the national grid.
Supports renewable energy – it makes using solar and wind power easier.
Reduces carbon footprint – it helps homes cut their emissions.
Enables better energy planning – suppliers can share power more effectively.
The Data Communications Company (DCC) manages the smart meter network. They ensure it is safe and operates
effectively.
Check if you're paying too much.
Compare your current tariff with the cheapest energy deals available in your area – it only takes a few minutes.
We use cookies to provide the best possible user experience and maintain a secure environment. Some cookies are essential for the proper functioning and security of our website, enabling core features like processing your comparison queries and accessing your rewards. We also employ optional cookies for advanced analytics, tracking, advertising, testing, and performance optimisation.
By clicking 'Accept All', you consent to our use of all cookies. If you click 'Reject All', we will only use the necessary cookies required for the site to function securely. For more control over your cookie preferences, click 'Let Me Choose' to customise which optional cookies you're comfortable with. To learn more about the specific types of cookies we use, please visit our comprehensive
Cookie Policy.
Manage your cookies preferences.
Please select and accept your cookie preferences:
These essential cookies ensure the proper functioning and security of the website and app. They enable core features and services without collecting personal information for tracking or advertising purposes.
These cookies provide insights into how customers interact with our website and app. The aggregated and anonymous data collected helps us understand the usage of our products and services, enabling us to identify areas for improvement and optimise your browsing experience.
These cookies help us present products, services and offers that are most relevant to you. We may use the data collected by these cookies to personalise the advertisements you see on our website and other platforms, ensuring a more tailored browsing experience.
These cookies allow our website and app to remember your preferences, such as your region, country, language, accessibility options, and other settings. By enabling these cookies, we can provide you with a more personalised and convenient browsing experience tailored to your specific needs.
These cookies are used when we advertise on social media platforms. They allow these platforms to recognise you as one of our users and display relevant ads to you on our behalf. When you use your social media account to log in to our services, these cookies may also be used by the platforms to collect information about your behaviour for personalised advertising purposes.
