Do Tenants Need Boiler Cover or Is It the Landlord’s Job?

October 27th, 2025
Do Tenants Need Boiler Cover or Is It the Landlord’s Job?

Heating and hot water matter in every home. If you rent, you might not be sure who needs to handle boiler maintenance. Is it up to you or your landlord? It’s good to know your legal obligations. This way, you stay clear about your rights and keep your heating system and hot water in proper working order.

This guide explains what tenants need to do and what the landlord’s responsibility is. It also talks about if you should get boiler cover or if you can just trust your landlord’s insurance policy to get peace of mind.

What are tenants responsible for when it comes to boiler maintenance?

In most tenancy agreements, you have to look after the home every day. You need to keep it in better condition than when you moved in. If you see any problems with the home, tell your landlord at once. Also, do not let gas appliances get damaged by not taking care of them.

You should:

  • If you see heating problems or the boiler pressure is not right, say something as soon as you can.
  • Make sure the path to the heating system is clear, so people doing safety checks can get to it.
  • Do not try to fix the heating system or change things on your own.

Tenants do not need to pay for boiler service every year. They also do not need to pay for big boiler repairs. A tenant only pays if they are the one who caused the damage.

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Who is usually responsible for repairing a broken boiler in a rented home?

In most rental properties, the landlord has to take care of the boiler, central heating, and the hot water supply. The Landlord and Tenant Act 1985 says they must keep these things in good shape and working well.

If the boiler stops working, the landlord must arrange and pay to fix it within a reasonable time. If the landlord does not do this, tenants can talk to their local council or the environmental health department for help.

Are tenants required to report boiler problems to their landlord?

Yes. You should let your landlord know if you see any faults right away. That is something every renter has to do. For example, if there is low boiler pressure or strange sounds, tell them because waiting could lead to expensive repairs later. Not reporting these issues might also affect your rights.

Tenants should:

  • Tell the landlord about the issue in writing. You can use email or send a text.
  • Be clear when you talk about the problem. Say if there is no hot water, the heating does not work, or if you see leaks.
  • Let them come in, so they can check or do emergency repairs.

It is a good practice to write down what you talk about and when an engineer visits you. This helps you remember what happened at that time. You can look at this info later if you need it.

As a tenant, do I need to pay for boiler servicing or is that the landlord’s duty?

The annual boiler service and the annual gas safety check must be done by the landlord. The tenant does not need to worry about these tasks. A landlord must get a Gas Safe registered engineer for the gas safety inspection. After this, the engineer will give the gas safety certificate every 12 months. The gas safety check and the boiler service are both part of the landlord’s responsibility for gas safety in the home.

Tenants have to get a copy of the report no later than 28 days after the check. It is a legal requirement to check every gas appliance each year in homes that are rented.

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What should a tenant do if there is no hot water or heating due to a faulty boiler?

If your hot water or heating is not working, you should first look at a few easy things. Check if the thermostat and timer have the right settings. Look at the boiler pressure to see if it is in the normal range. If the hot water supply is still not good, talk to your landlord right away.

The landlord has to get boiler repairs done as soon as they can. How quick the work will be depends on how bad the problem is and how cold it is outside. If the tenant is vulnerable, the boiler repairs will be treated as urgent.

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How quickly must a landlord fix a broken boiler for their tenants?

The law does not tell you the exact number of hours needed for repairs. It says you have to fix things in a reasonable time. If the problem is with heating or hot water, you should get it sorted in about 24 to 48 hours when it is cold.

Private landlords have to move fast, especially in winter. They should also act quick if there are young children, elderly, or disabled people who live in the home. If there is a delay that takes too long, you can contact your local council or get legal advice to know what you can do next.

Can a landlord charge a tenant for boiler repairs if the fault was not the tenant’s fault?

No. If the problem with the boiler happens just because it was used in a normal way, the landlord can’t make you pay to fix it. But, if you did not take care of the boiler, or if you did something like mess with its controls or make it leak, then the landlord can use some of your deposit to pay for the repairs.

Read your tenancy agreement carefully. Check what it says about major repairs and emergency repairs. It may also tell you when someone, like an engineer, can come in. This way, you know your rights.

Are tenants allowed to arrange their own boiler repairs without the landlord’s permission?

Tenants should not fix the boiler on their own or call an engineer before they get the landlord’s okay. If you do not get approval first, it may cause trouble with the warranty. This can also have an effect on the landlord insurance.

If you can’t reach your landlord in an emergency, send them a written note to explain what is happening. You should act at once only if there is a risk to health or human habitation. Keep all your receipts, and save the records of your messages.

Are tenants allowed
      to arrange their own boiler repairs without the landlord's permission

Does tenant insurance usually cover boiler repairs or replacements?

Standard tenant insurance covers your things and can also cover any damage you cause by accident. It does not pay for boiler repairs. Some companies give extra home emergency cover. But most of the time, this is for people who own the home and not for tenants.

It is the landlord who needs to have boiler insurance or boiler cover for the boiler. If you are the tenant, your insurance should take care of things you own. It needs to cover stuff like your electronics and your washing machine, but not the boiler.

Where can tenants find official guidance about boiler responsibilities in a rental property?

Tenants get official info from UK government websites, local councils, or groups like Citizens Advice. The Tenant Act and the Housing Health and Safety Rating System tell what the landlord’s responsibility is and what the tenant should do. These rules talk about safety hazards, heating problems, and gas safety.

It is best practice for both sides to talk in a clear way. They should make sure that the heating system and gas appliances stay safe and work well all year.

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What about energy bills in a rented property?

Who pays for the power and gas can depend on your tenancy agreement. In some homes, the rent covers energy bills. In other places, you have to pay them on your own. It is important to read your tenancy agreement. This way, you know who is in charge of these bills.

  • If you give money for gas and electricity straight to the company, you can look at energy prices and pick a cheaper deal when you want. This helps you save on bills each month.
  • If your energy bills are paid in the rent, your landlord will choose and look after the supplier. You cannot change the offer or the company by yourself.

It is a good idea to read your tenancy agreement before you move in. This helps you know if you can handle the energy bills yourself. If you and the landlord pay bills on your own, it is important to check energy prices often. This way, you make sure that you do not pay more than you have to for energy. Prices can go up and down, so it is smart to look at them and see if they change.

FAQs about boiler cover for tenants

Do tenants ever need their own boiler cover?

Usually no — the landlord’s boiler insurance covers the boiler, heating system, and hot water supply in the property. However, there are exceptions. In some flatshares or HMOs where tenants manage utilities independently, it may be practical to take out home emergency cover to protect your own living space from issues such as burst pipes, power loss, or appliance faults.

Tenants who prefer extra security may also add contents insurance to safeguard their belongings against accidental damage while the landlord’s cover handles the building and boiler. It’s a matter of preference and peace of mind rather than a legal requirement, but knowing what’s protected by your landlord’s policy helps you avoid paying twice for similar cover.

Can tenants ask for a copy of the landlord’s gas safety certificate?

Yes. It’s a legal requirement under the Gas Safety (Installation and Use) Regulations 1998 that tenants receive a valid gas safety certificate each year. The inspection must be carried out by a Gas Safe registered engineer, and the landlord must provide you with a copy of the report within 28 days of the check.

The certificate confirms that all gas appliances, pipework, and flues in the property have passed a gas safety inspection and are in safe working order. If you haven’t received a copy, you should contact your landlord or letting agent to request one. Persistent failure to provide this document can be reported to the local council or environmental health department, as it may be considered a breach of legal obligations.

What if the landlord refuses to fix the heating?

If your landlord does not arrange boiler repairs or emergency repairs within a reasonable time, you have several options. Start by keeping a written record of every message, email, or call you make to report the issue. Most private landlords respond promptly once documentation is formalised, especially if the repair affects hot water or heating problems during winter.

If there’s still no action, you can contact your local council’s housing department or environmental health team. They can inspect the property under the Housing Health and Safety Rating System (HHSRS) and issue legal notices if the property fails to meet human habitation standards. In serious cases, councils can authorise the work and recover costs from the landlord.

Tenants should never withhold rent unless advised through legal advice, as this can create additional disputes. A calm, well-recorded communication trail is always the best practice.

How can tenants help prevent boiler problems?

Tenants can take simple steps to keep the boiler and heating system in good condition. Make sure the area around the boiler is clear so air can circulate properly. Check the boiler pressure gauge occasionally and report any sudden drops or warning lights. Avoid blocking air vents or flues, and never store items too close to the boiler casing.

It also helps to run the heating briefly during warmer months to prevent components from sticking and to identify early signs of boiler servicing needs. Report strange noises, leaks, or irregular flame colours promptly so small issues don’t become expensive repairs. Regular awareness saves time, keeps the system efficient, and helps ensure the landlord remains compliant with their legal responsibilities.

Should tenants compare energy prices or wait for the landlord?

If you pay your own gas and electricity directly, you’re free to compare energy prices and switch suppliers whenever you like. This can lead to meaningful savings on monthly bills, particularly if you’ve inherited an expensive standard tariff when moving in. Using a comparison service helps you find cheaper rates and renewable options that suit your budget.

If, however, energy bills are included in your rent, you can’t switch supplier or tariff yourself because the landlord holds the account. In that case, you can still request an explanation of how rates are calculated to ensure transparency. Many tenants prefer paying their own energy bills because it gives them control and potential savings, especially during periods of high energy costs.

How long does a landlord have to fix a boiler by law?

There’s no exact legal timeframe, but landlords are expected to carry out major repairs such as heating or hot water loss within a reasonable time, typically 24–48 hours in cold conditions. Under the Landlord and Tenant Act 1985, heating is considered an essential service. If delays occur, tenants can contact their local council or environmental health department, who can enforce urgent repairs.

What can tenants do if they keep losing heating or hot water?

If your boiler keeps cutting out or pressure drops repeatedly, report it immediately and keep records of every fault. Recurrent issues may indicate deeper boiler servicing or maintenance problems. If the landlord repeatedly fails to fix the issue, tenants can request a formal inspection or seek legal advice through Citizens Advice or local housing services.

Does a landlord’s boiler cover policy affect tenants?

Yes. A landlord boiler cover policy directly benefits tenants by ensuring fast emergency repairs, annual gas safety checks, and ongoing boiler maintenance without extra cost to you. Tenants should ask whether their landlord has boiler insurance in place, as this can significantly reduce the time taken to restore hot water or heating in an emergency.

Does tenant insurance usually cover boiler repairs or replacements?

No, standard tenant insurance policies do not usually cover boiler repairs or replacements. Tenant insurance is mainly designed to protect your personal belongings — such as furniture, clothing, or electronics — against theft, accidental damage, or fire.

Boilers, central heating systems, and gas appliances are typically the landlord’s responsibility and are protected under their landlord insurance or landlord boiler cover policy. Some insurers offer optional home emergency cover add-ons for tenants, but these focus on temporary issues like leaks or loss of hot water, not full boiler replacement.

If you want additional protection or faster emergency repairs, it’s worth checking whether your landlord already has an active boiler cover plan. This ensures quick callouts and keeps your heating system in proper working order — giving both you and your landlord greater peace of mind.

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