British Gas vs Hometree Boiler Cover: Which Is Better?

What Boiler Cover Options Do British Gas and Hometree Offer?

British Gas and Hometree are big names for boiler cover in the UK. British Gas offers HomeCare plans. Hometree is more digital and has easy prices. It also gives comprehensive cover. Both want to help people look after their boiler in the home.

How Do Their Prices and Excesses Compare?

The price can be different depending on where you live and how old your gas boiler is. Here is a quick look at the starting prices for the main boiler cover plans.

British Gas gives you a few different levels of coverage with its HomeCare plans. Hometree gives you three simple plans that are easy to choose from. Hometree often has fewer exclusions than others. But with Hometree, the excess you pay is always the same, and this amount is a bit higher than what you get with others.

Who Offers Better Customer Service?

When you talk about customer service, you will see that both companies are watched by the Financial Conduct Authority. They have to follow their service agreements. This helps to make sure customer service stays good and fair for all.

On Trustpilot:

• British Gas has a rating of 3.9 out of 5. This was given in July 2025.
• Hometree has a rating of 4.3 out of 5. This is higher than British Gas.

Many people like Hometree because it has an easy online service. They also say the company is quick to give emergency assistance when you need help. On the other hand, British Gas gets both good and bad feedback. Some people say it is hard to get an engineer from them when there is a problem. A few also feel that the renewal prices at British Gas can be high.

What Are the Main Exclusions to Watch Out For?

Both companies do not cover everything in their insurance policies. Some things are often left out, like the following:

Neither of them will cover a new boiler installation. But both can help you if you want some advice or need quotes for a boiler replacement. This can be useful if your current boiler cannot be fixed.

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Are Annual Boiler Services Included?

Yes. Both Hometree and British Gas include a boiler service every year in all their plans. This means, with each plan from British Gas or Hometree, you get an annual boiler service. When you choose any plan, they will check your boiler once a year as part of the annual boiler service.

This includes a check of:

• The pressure in your boiler
• Devices that keep things safe
• The flue and the flow of air
• The radiators and the thermostats
• How well the hot water works
• If your boiler gives off carbon monoxide

This annual service is a good way to keep your boiler working well. It can help your combi or system boiler last longer. The warranty on your boiler may stay in place for more time if you do this each year. This can also help you avoid boiler breakdowns later.

Which Provider Offers More Flexibility?

British Gas HomeCare allows you to:

• Pick the level of cover that you want. There are 1, 2, 3, or 4 to pick from.
• You can add a free boiler service or some other services to your plan about your boiler.
• Choose how much excess you want to go with and pay.

Hometree keeps things simple:

• All plans have a £75 excess.
• The monthly cost is clear.
• You can see all exclusions easily.

For homeowners who want peace of mind and less worry, Hometree has a simple solution that can help. This may make you feel better about your home and the way things get fixed. Hometree is there to help you feel good about how you take care of your home.

What Extras Are Included in the Most Comprehensive Plans?

With the highest-tier plans:

• British Gas HomeCare Four gives you cover for pest control, home electrics, drainage, and a kind of home emergency cover too. You have cover if the heating, electrics, or drains in your home have a problem. British Gas HomeCare is a good choice if you want quick help when there is a home emergency like these.
• Hometree Your Home helps you with central heating, plumbing, electrics, and gas supply pipes. But it will not help with pest control or with things that are about the roof. Hometree is a good way to keep your heating, plumbing, and home electrics working well, but there are some things it does not do.

This could make British Gas a good pick for people who want home rescue to be part of their plan.

How Do They Handle Emergency Callouts?

Both companies say they will help you fast in an emergency. If you have a big problem with your heating or hot water, they say they will send help in 24 hours. They want to make sure you get emergency assistance as soon as possible.

Hometree works with trusted Gas Safe engineers all across the UK. But, British Gas mostly sends its own team to handle the work.

Who Might Each Provider Be Best For?

• Choose British Gas if you want:
  • Extras that feel like home insurance, for things like pests and your roof
  • A more flexible choice for your excess
  • A larger team of engineers
• Choose Hometree if you like:
  • Easy pricing with fewer hidden fees
  • A top score on Trustpilot
  • An up-to-date account with paperless bills

Correct as of 14 July 2025

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