24/7 Home Care vs British Gas Boiler Cover: Which Is Better?

July 11th, 2025
24/7 Home Care vs British Gas Boiler Cover: Which Is Better?

What Are the Boiler Cover Options?

If you want to look at the difference between 24/7 Home Care and British Gas for boiler cover in the UK, you need to know what you will get from each company. Both give you cover for your gas boiler, central heating, and home electrics. But the price, what is left out, and what extras you get will not be the same. So, it helps to know these details before you choose which one is right for you.

British Gas HomeCare Plans

Plan Name What’s Covered Monthly Price (from) Excess Annual Boiler Service
HomeCare One Boiler & controls £17.00 £60+ Yes
HomeCare Two Boiler, controls, central heating system £20.00 £60+ Yes
HomeCare Three Adds plumbing, drains, electrics, hot water £23.00 £60+ Yes
HomeCare Four Adds home electrics, kitchen appliance cover, pest control £26.00 £60+ Yes

24/7 Home Care Plans

Plan Name What’s Covered Monthly Price (from) Excess Annual Boiler Service
Boiler Care Boiler, flue, and controls £8.99 £95 Yes
Heating Care Adds central heating, radiators, pipes £10.99 £95 Yes
Home Care Adds plumbing, electrics, home emergency cover £12.99 £95 Yes

Both brands offer several levels of coverage for boiler insurance. You can choose the one that works best for your home and your budget. This way, you get the right boiler insurance and do not pay for more than you need.

Do They Include an Annual Boiler Service?

Yes, both British Gas HomeCare and 24/7 Home Care give you an annual boiler service. This service helps to keep your boiler in good working order. If you want your boiler to work well each year, using British Gas HomeCare is a good choice for many people who care about their homecare needs.

Annual Service Checklist

Service Feature British Gas 24/7 Home Care
Gas safety certificate Yes Yes
Visual inspection Yes Yes
Pressure & flue checks Yes Yes
Radiator checks Yes Yes
Carbon monoxide checks Yes Yes
Advice on energy efficiency Yes Sometimes

Getting regular servicing for your combi boiler or old heating system helps give you peace of mind. It is good for anyone who owns a home. When you get your heating checked, you know it will work well when you need it. A system that gets serviced is not likely to break. This lets you and your family stay safe and warm all the time.

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What Do the Plans Cover Beyond the Boiler?

Let’s look more closely at what you get, and not just the main boiler protection.

Feature British Gas HomeCare Four 24/7 Home Care Home Plan
Boiler & flue Yes Yes
Central heating system Yes Yes
Plumbing Yes Yes
Home electrics Yes Yes
Pest control Yes No
Kitchen appliance cover Yes No
Water supply pipe Yes Yes
Hot water cylinder Yes Yes
Outbuildings Yes (some plans) No

British Gas gives you more with its comprehensive cover, but you will pay a higher price. 24/7 Home Care has options that can be good for people who want basic services. These choices also cost less than the others.

Are There Differences in Excess and Pricing?

Pricing and the amount you have to pay for excess can both add to your total costs over time.

Provider Monthly Price (from) Excess Renewal Price Trend Pricing Model
British Gas £17.00 – £26.00 £60+ Often increases yearly Monthly rolling contract
24/7 Home Care £8.99 – £12.99 £95 More consistent Monthly or annual choice

British Gas can seem pricey when you look at it in the long run. This is true, especially after the first year. In comparison, 24/7 has good prices. These prices are great for people who want to save money.

How Good Is the Customer Service?

Both companies are available all over the UK. They have qualified engineers who can help you. They work with a nationwide network, so you get support wherever you are. Here is what people say about them:

Trustpilot Ratings (July 2025)

Provider Score Positive Mentions Negative Mentions
British Gas 3.8/5 Responsive engineers, coverage Poor customer service, high renewal prices
24/7 Home Care 4.1/5 Value for money, quick callouts App limitations, excess fees

Customer service can change from one place to another. But both will usually get back to you in one or two days.

Are Kitchen Appliances and Extras Included?

British Gas is the winner here. You get more in its top plans. They come with kitchen appliance cover, pest control, and electrical cover. All of these extras are already included if you pick any of the higher options from British Gas.

Extra Feature British Gas 24/7 Home Care
Kitchen appliances Yes No
Electrical cover Yes Yes
Pest control Yes No
Thermostat repairs Yes Yes
Cold water tanks/pipes Yes Yes

If you want all-around protection, you will get more from British Gas. But you will have to pay a higher price for this comprehensive coverage.

What About Boiler Replacement and Installation?

Neither brand includes a full new boiler or boiler replacement in their regular plans. But, they can give you a separate price for this.

Feature British Gas 24/7 Home Care
Boiler replacement quotes Yes Yes
Installation financing Yes Sometimes
Combi & system boilers Yes Yes

These services are not needed by everyone. They are also not included with most normal boiler insurance plans.

Are There Any Notable Exclusions?

Knowing what’s not included can help you avoid things that you did not expect. This way, you get to see what you are getting and what you are not. It lets people feel sure about what will and will not be there. Knowing this keeps you ready for any good or bad surprises. If you want a good time, knowing all these small things can save your day. It is always a good idea to read and know what is not part of the plan or service.

Exclusion British Gas 24/7 Home Care
Boilers not in good condition Yes Yes
Cosmetic damage Yes Yes
Pre-existing faults Yes Yes
Commercial use systems Yes Yes
Systems without valid warranty Yes Yes

Like most other providers, both will not cover older systems if they are not in top condition.

Summary: Which Is Best for Boiler Cover?

If you want to compare boiler cover, here is a simple breakdown:

  • Choose British Gas if you want the most features and extra options that come from a trusted name. The price can be higher, but you get a lot for it.
  • Choose 24/7 Home Care if you want to pay less. You still get the basics done well, and people have said good things about it.

Make sure you compare boiler cover for your home. You need to look at the kind of heating you have and what you need for your boiler. This is important so you can avoid pricey repairs when winter comes.

Summary: Which Is Best for Boiler Cover

Correct as of 09 July 2025

FAQs About 24/7 Home Care vs British Gas

Is a boiler service included in all plans?

Yes, both of them give you a free boiler service one time every year.

Do either providers cover kitchen appliances?

Only British Gas gives you kitchen appliance cover when you pick its HomeCare Four plan.

Which offers better value for money?

24/7 Home Care has lower prices. But, there are not as many extras with it. british gas costs more than that. However, you do get some added features with british gas.

Can I get a new boiler with my cover?

No, getting a new boiler is not in the usual plans. But, both can still give you a different quote for the new boiler.

Is the cover available UK-wide?

Yes. Both British Gas and 24/7 Home Care be available all over the UK. They have engineers ready to help in every part of the UK.

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