What Can You Do If You’re Stuck with Slow Broadband?

If your broadband service isn’t delivering the speed or reliability you were promised, you’re not stuck. Switching to a better broadband provider is easier than ever thanks to the new industry process called One Touch Switch. In this guide, we’ll walk you through the causes of slow broadband, your provider’s obligations, and how to switch providers easily using Free Price Compare.

What are the different types of broadband in the UK?

There are four main types of broadband available in the UK:

• ADSL (Standard Broadband): Uses traditional copper phone lines. It’s the slowest type but often the cheapest.
• Wireless or Mobile Broadband: Uses 4G or 5G mobile networks, useful in rural areas with no cables.
• Cable Broadband: Offered by providers like Virgin Media. Uses coaxial cables and offers faster speeds than ADSL.
• Fibre Optic Broadband: The fastest and most reliable. Full fibre (FTTP) connects directly to your premises.

Use a broadband postcode checker to find out which types are available in your area.

Who are the main broadband providers?

Some of the major broadband providers include:

• BT: Uses the Openreach broadband network. Offers a Stay Fast Guarantee and full fibre broadband.
• Sky: Offers broadband-only and TV bundles. Also uses the Openreach network.
• Virgin Media: Has its own fibre network. Known for some of the fastest average speeds in the UK.
• TalkTalk: Affordable broadband and phone deals. Also uses Openreach.

All these providers offer broadband packages for new customers with different price points, download speeds, and monthly fees.

Why is my broadband slow?

Before blaming your provider, check for these common issues first:

• Old router/modem: Upgrade every few years.
• Poor router placement: Keep it in a high, central spot.
• Use Ethernet cables: They’re faster than Wi-Fi.
• Update your devices: Software updates can boost speed.

Your broadband speed can also slow during peak times. Make sure to test it at different times of the day.

What should I do if my broadband is too slow?

If your broadband is slower than expected, first test your speed and compare it to what your provider promised. Check your contract for a minimum guaranteed speed. If your provider fails to fix the issue within 30 days, you may leave without penalty.

How can I check my internet speed?

Compare the speeds you’re getting with what your provider promised. Use a broadband speed test tool like:

• Speedtest.net
• InternetSpeedTest.co.uk

Do several tests throughout the day and take note of your average speeds. This helps determine whether your current provider is delivering on its promises.

What does my provider have to do if my speeds are too slow?

If your provider is not delivering the minimum speeds stated in your broadband contract:

• They must offer a solution or fix the issue within 30 days.
• If not resolved, you can cancel the contract penalty-free.

Under the Ofcom Broadband Speeds Code of Practice, providers must meet a guaranteed minimum speed. If they don’t, you have the right to exit.

Providers must also give clear details about parts of a broadband service affected by faults and downtime.

How can I switch broadband providers?

Switching providers is now easier than ever with One Touch Switch. Here’s how it works:

1. Choose a new broadband deal that suits your needs and monthly price.
2. Your new provider will handle the switch.
3. You don’t have to contact your old provider.
4. Your broadband connection will have minimal downtime.

Switching usually takes 5–10 days. Installation date and any setup will be arranged by the new provider.

When can I switch broadband?

You can switch anytime, but check your current contract to avoid early exit fees. However, if your provider isn’t meeting the promised speed, you can leave early.

Pay attention to the contract end date and possible price increases that may apply once the minimum term expires.

Can I keep my landline and phone number?

Yes. Most people keep their home phone number when switching. If you’re moving to a new address, you may need a new number.

What should I consider before switching?

Before switching, think about:

• What you need: Number of users, streaming habits, gaming, video calls.
• Budget: Stick to a realistic monthly fee and use direct debit if available.
• Contract length: Look for flexible contracts if needed.
• Extra services: Consider bundles with TV (like Sky Sports, Apple TV, or TNT Sports), mobile phone services, or a TV package.

If you qualify for Universal Credit, ask providers about social tariffs for cheap broadband. Evaluate options carefully during peak times of the day for realistic comparisons.

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How to compare broadband deals

Free Price Compare helps you compare broadband deals with ease:

1. Enter your postcode and check your internet speed.
2. Review available broadband plans from major providers.
3. Use filters to choose based on speed, contract term, monthly cost, and provider.
4. Click “Buy Now” to start your switch.

We show:

• The full 12-month cost (including equipment and installation)
• Special rewards like a BT Reward Card
• Popularity of deals in your local area

You could save over £300 on broadband and TV bundles.

What are broadband bundles?

A broadband bundle includes broadband, home phone, and/or TV services. Benefits include:

• Lower overall monthly price
• One bill to manage
• Discounts on extra services like mobile phones or streaming

Check for bundle deals offering access to Virgin Media Broadband, Sky Sports, or Apple TV. These bundles are a good option for larger households that need a reliable broadband connection.

How fast should my broadband be?

Here are some common activities and the recommended speeds:

A reliable internet connection matters, especially in busy UK homes. Always go for faster speeds if multiple devices are in use. If you experience slower speeds at certain times of day, that’s also a signal to reassess your broadband plan.

Why use Free Price Compare?

• 100% free and independent
• Over 10 years’ experience
• Exclusive deals and low prices
• User-friendly switching process

Our tools compare different types of broadband and providers side by side, showing the range of broadband deals available to suit different needs. We also help customers with questions about price increases, customer service, and how the broadband fits into their household setup.

Correct as of 18 June 2025

FAQs about Switching Broadband