On 1 April 2025, Rebel Energy Supply Ltd
announced it has stopped trading. Because of this, Ofgem selected British Gas as the new supplier under the
Supplier of Last Resort process. This means all Rebel Energy customers will continue to receive their energy supplies without any interruption or hassle.
This includes around 84,000 domestic customers and 6,000 non-domestic customers.
The change to British Gas was completed on Sunday, April 6, 2025. Customers should keep an eye out for more
updates in the coming days.
Why Did Rebel Energy Cease Trading?
Rebel Energy Supply Ltd struggled like many small suppliers. Ofgem described the situation as a “perfect
storm.” This was due to rising wholesale prices, a lack of required capital, and increased operational
costs. Since they could not operate sustainably, the company stopped trading on April 1, 2025.
What Is the Supplier of Last
Resort Process?
The Supplier of Last Resort (SoLR) process is a safety measure managed by Ofgem. It helps protect people from
losing their energy supplier if a company goes bust.
Ofgem organises a competition to select a chosen supplier. This supplier will offer the best deal for the
affected customers.
For Rebel Energy customers, this means:
The energy supply will not change.
Your credit balances are secure.
You will automatically change to a new supplier, British Gas.
There are no exit fees if you choose to switch again later.
What British Gas Said
Chris O’Shea, the CEO of Centrica, which owns British Gas, has confirmed:
British Gas is good at managing changes like this. Since 2021, they have welcomed more than 700,000 customers
from other suppliers that failed. They achieved this through the Ofgem Supplier of Last Resort process.
Ofgem’s Message to Customers
Tim Jarvis, the Director General of Markets at Ofgem, stated:
Customers should wait until their new accounts are fully set up. They should not change energy suppliers
before this.
What Customers Should Do Now
If you are a Rebel Energy customer, you can relax for now. British Gas will contact you soon. However, there
are a few things you can prepare for:
Step
Action
1
Wait for British Gas to contact you
2
Take a meter reading and keep it safe
3
Provide the reading when prompted
4
Set up your British Gas account
5
Review your new competitive tariff
6
Decide whether to stay or switch (no exit fees)
Tip: Do not switch right away. Ofgem and British Gas suggest waiting until your new account is fully
active.
Will My Credit Balance Be Protected?
Yes, all credit balances for domestic customers will be moved to British Gas and fully respected.
Customer Type
What Happens to Credit
Domestic (in credit)
Balance protected and transferred to British Gas
Domestic (in debit)
You will be contacted by Rebel Energy’s administrators
Former customers
Credit will be honoured where applicable
This is a normal part of Ofgem’s last resort process. It is designed for people who are current domestic
customers and those who were domestic customers in the past.
Will There Be Changes to My Energy
Tariff?
British Gas will offer you a fair tariff that aligns with the current energy price cap. This ensures you do
not pay too much while they handle your transfer.
You can check British Gas channels for service updates. This is important if you are waiting for help with
setting up your account or getting news on your tariff.
What Happens If You’re in Debt
to Rebel Energy?
If you owe money to Rebel Energy, please wait for updates from British Gas or Rebel’s administrators. Do not
attempt to make any payments until you receive official instructions.
FAQs About
British Gas Taking Over Rebel Energy Customers
What if I was in
the middle of switching from Rebel Energy when it ceased trading?
If you began switching before Rebel Energy stopped trading, your switch should still go through.
However, Ofgem suggests that you wait until your account with British Gas is completely set up.
This will help you avoid any mix-ups or mistakes with your bills.
Will my current direct
debit with Rebel Energy be transferred automatically?
No, your current direct debit will not move over. British Gas will contact you to set up a new
payment method. You will need to accept a new direct debit instruction once your account is
active.
What happens to my
previous bills and account history with Rebel Energy?
Your new energy supplier, British Gas, cannot access any old bills from Rebel Energy. If you have
questions about previous bills, you should contact the administrators of Rebel Energy Supply
Ltd. British Gas will only manage bills from the date of the switchover.
Can
I access government support schemes with my new supplier?
Yes. If you use British Gas, you can apply for programs such as the Warm Home Discount, Winter
Fuel Payment, or Priority Services Register, if you qualify. You need to apply again with your
new supplier, even if you were registered before.
How
do I know if I’m on the energy price cap after being moved?
All domestic customers who switch through the supplier of last resort process will receive a
tariff that is safe under the energy price cap. British Gas will send you your unit rates and
standing charges in a welcome letter or email.
We use cookies to provide the best possible user experience and maintain a secure environment. Some cookies are essential for the proper functioning and security of our website, enabling core features like processing your comparison queries and accessing your rewards. We also employ optional cookies for advanced analytics, tracking, advertising, testing, and performance optimisation.
By clicking 'Accept All', you consent to our use of all cookies. If you click 'Reject All', we will only use the necessary cookies required for the site to function securely. For more control over your cookie preferences, click 'Let Me Choose' to customise which optional cookies you're comfortable with. To learn more about the specific types of cookies we use, please visit our comprehensive
Cookie Policy.
Manage your cookies preferences.
Please select and accept your cookie preferences:
These essential cookies ensure the proper functioning and security of the website and app. They enable core features and services without collecting personal information for tracking or advertising purposes.
These cookies provide insights into how customers interact with our website and app. The aggregated and anonymous data collected helps us understand the usage of our products and services, enabling us to identify areas for improvement and optimise your browsing experience.
These cookies help us present products, services and offers that are most relevant to you. We may use the data collected by these cookies to personalise the advertisements you see on our website and other platforms, ensuring a more tailored browsing experience.
These cookies allow our website and app to remember your preferences, such as your region, country, language, accessibility options, and other settings. By enabling these cookies, we can provide you with a more personalised and convenient browsing experience tailored to your specific needs.
These cookies are used when we advertise on social media platforms. They allow these platforms to recognise you as one of our users and display relevant ads to you on our behalf. When you use your social media account to log in to our services, these cookies may also be used by the platforms to collect information about your behaviour for personalised advertising purposes.
