Know Your Energy Supplier: Npower

July 6th, 2016

Compare Npower energy prices and save up to £318*

Npower originally known as RWE npower plc is an energy generator and supplier for domestic and commercial purposes. In 2002, npower was acquired by a German company named RWE and since then it is known as RWE npower plc. It is part of the Big Six energy suppliers and is very popular, they currently produce 10% of electricity used nationally. It has a huge customer base of around 6.5 million customers across the United Kingdom.

It is one of the very few energy companies that has the Carbon Trust Award to its credit. These are awarded to companies who are exceptional at managing energy, water and waste. It uses coal, oil, biomass and natural gas as the fuel for power generation.

Npower customer service rating

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Why compare Npower energy prices?

Being the baby of RWE Group, the company has some good credit to its side. RWE group belongs to Europe’s largest gas and electricity companies. It supplies electricity to nearly 16 million customers and gas to 8 million customers.

RWE npower is renowned for wind-power and hydro electricity generation.

Npower gas energy tariffs and prices

Tariff Name	Tariff type	Cancellation fee	Annual Avg cost
npower – Price Fix March 2021 v2	Fixed Tariff	£60.00	£1,018.16	Compare now
npower – Go Green Energy Fix March 2022	Fixed Tariff	£60.00	£1,055.09	Compare now
npower – Price Fix February 2021 (Paperless)	Fixed Tariff	£60.00	£1,100.73	Compare now
npower – Go Green Energy Fix February 2022 (Paperless)	Fixed Tariff	£60.00	£1,125.43	Compare now

Npower Energy

UK Average

Npower Fuel Mix vs UK energy fuel mix

Energy Source	2019	2018	2017	2016	2015
Coal	7.2%	10.1%	13.5%	18.7%	38.6%
Gas	48.6%	53.5%	41.4%	32.4%	36.2%
Nuclear	14.6%	16.2%	11.3%	12.8%	14.2%
Renewable	26.6%	16.7%	29.4%	29%	4.7%
Other	3.0%	3.5%	4.4%	7.1%	6.3%
CO2 Emission	262 g/kWh	308 g/kWh	298 g/kWh	328 g/kWh	527 g/kWh
Nuclear Waste	0.00100 g/kWh	0.00100 g/kWh	0.00079 g/kWh	0.00100 g/kWh	0.00100 g/kWh

nPower energy price increases and decreases

Price changes in 2020

20/02/2020 – nPower dropped their energy prices for 1 million customers by an average of 1%

Price changes in 2019

10/2019 – On the back of OFGEM price cap announcement, nPower reduced energy price by 6%

Price changes in 2018

06/2018 – nPower increased energy prices by 5.3% for standard variable tariff customers.

Price changes in 2015

The company announced in January 2015 it was to lower prices by 5.1% for its standard tariff customers. It was supposed to be in effect from 16th February.

Price changes in 2013

October 2013 nPower announced a price rise by a whopping 10.4%. The rise was announced for both gas and electricity. Its rates increased with effect from 1st December 2013 and increased the dual fuel customer’s bill by £139 per year.

What type of energy tariffs offered by nPower for the UK households?

Variable energy tariff – nPower can decide when to change prices for the energy they supply.
Fixed rate tariff – You can agree a price with nPower which stays fixed (standing charge and unit rate) for the terms you agree.
Pay as you go tariffs – widely known as prepayment meter tariff and top up meter tariff. You have to pay for your energy before you use it. You’ll get a key or a card from nPower to top up your meter.
Dual fuel tariff – you are getting your gas and electricity supply from nPower and one bill for both.

Complaint handling and customer service

Reporting period in Q/Y	Q4 2019	Q3 2019	Q2 2019	Q1 2019	Q4 2018
Total complaints received	68,189	74,667	80,179	93,551	93,459
Received per 100k customer accounts	2066	2160	2188	2464	2395
Total Complaints resolved	64,508	67,620	74,781	85,145	85,691
Resolved per 100k customer accounts	1954	1956	2040	2243	2196
Resolved within 48 hours	55%	55.12%	52%	51%	49%
Resolved within 8 weeks	90%	89%	88%	88%	88%