Know Your Energy Supplier: M&S Energy
September 18th, 2020
M&S Energy has been providing energy to homes across the UK for over a decade. They pride themselves on supplying green energy and providing a simple, great value tariff. Let’s take a look at their credentials.
Who is M&S Energy?
M&S Energy launched in 2008, initially partnering with SSE for energy provision. In 2018, M&S Energy switched its provider to popular newcomer Octopus Energy. With the might of High Street giant Marks and Spencer behind it, M&S Energy is a familiar name to many consumers in the UK and beyond.
Energy provider Octopus Energy, who provide M&S Energy customers with their electricity and gas are a highly thought of provider, having won Which? energy provider of the year three times in recent years.
M&S Energy customer service rating
| New Rating | Old Rating |
 | |
| 5-star reviews | 5-star reviews |
Is M&S Energy a good company?
Marks and Spencer is a well thought of company, thanks to its commitment to providing quality as well as value for its customers across all sectors in which it operates. Specifically considering M&S Energy Tariffs, calculations from April 2020 estimate that their customers with average consumption are around £160 better off per year than people on standard variable tariffs with Big 6 companies.
M&S Energy fuel mix and UK average fuel mix
Octopus Energy supplies energy to M&S Energy customers. Octopus supplies energy from 100% renewable sources.
M&S Energy historical Fuel Mix
| Energy Source | 2018 | 2017 | 2016 | 2015 |
| Coal | 7.00% | 9.00% | 25.00% | 31.00% |
| Gas | 65.00% | 56.00% | 35.00% | 27.00% |
| Nuclear | 5.00% | 5.00% | 7.00% | 3.00% |
| Renewable | 21.00% | 27.00% | 29.00% | 37.00% |
| Other | 2.00% | 3.00% | 4.00% | 2.00% |
| CO2 Emission | 310 g/kWh | 298 g/kWh | 380 g/kWh | 398 g/kWh |
| Nuclear Waste | 0.00031 g/kWh | 0.00038 g/kWh | 0.00047 g/kWh | 0.00023 g/kWh |
What are M&S Energy Tariffs?
In an attempt to keep their pricing transparent and easy to follow. M&S Energy offer a single tariff, their 12 month fixed tariff, which is available for economy seven, dual fuel energy and gas and electricity supply customers.
Complaint handling and customer service
There is no separate complaints data for M&S Energy as their complaints are included with Octopus Energy’s complaints data as they deliver the customer service for M&S Energy.
Account management
In common with many suppliers today, M&S Energy customers can manage their accounts simply online. Telephone support is available for those who prefer talking through any changes or issues.
Is it easy to switch?
Simply add your details to the M&S Energy website, which will provide you with a quote in seconds. It is important to compare energy tariff quoted with your current provider to see if it is a better deal for you before proceeding. If you are happy to proceed, just follow the on screen instructions and wait for confirmation that your switch has been ordered.
Get in touch with M&S energy
Contact number: 08081 697 822
Email: [email protected]
Energy Ombudsman
Contact number: 0330 440 1624
Website: http://www.ombudsman-services.org/
Write a letter: 3300 Daresbury Park, Daresbury, Warrington WA4 4HS
Citizens Advice Energy
Contact number: 0808 223 1133
Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/
Other energy suppliers like Ecotricity
- British Gas
- Npower
- SSE
- Scottish power
- E.ON
- OVO energy
- Shell Energy
- Bulb energy
- Octopus energy
