Currys PC World and Dixons Travel systems have been hacked

November 8th, 2019

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Around 5.9 million card details and 1.2 million personal customer details have been accessed by hackers. Dixons Carphone Warehouse who is the owner of both companies confirmed that the hackers did not gain access to PIN number or any other data which will allow them to use the information.

However, around 105,000 non- EU cards, which don’t have the chip and pin functionality, were also taken to which Dixons Carphone Warehouse have contacted the card firms and their respective customers.

This news is adding further damage to the company, especially since Carphone Warehouse was fined £400,000 in Jan 2018 for data leakage on three millions customer’s details.

I’m worried – what should I do next?

Dixons Carphone Warehouse has confirmed there is no evidence of fraud as a result of the hack however customers who are concerned can regularly check their banks accounts and credit card statements change their passwords and generally watch out for scams from emails to phone calls.

Comments from Dixons Carphone Warehouse

CEO Alex Baldock has stated, “We are extremely disappointed and sorry for any upset this may cause. The protection of our data has to be at the heart of our business, and we’ve fallen short here.

“We are determined to put this right and are taking steps to do so. We promptly launched an investigation, engaged leading cyber security experts and added extra security measure to our systems. Cyber crime is a continual batter for business today and we are determined to tackle this challenge.”

The Financial Conduct Authority (FCA) and the Information Commissioner’s Office (ICO) have been notified.

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