The Exeter may not be the largest insurance firm but its mutual status and customer focus keeps it among the best. With a five-star 2020 Defaqto rating, it provides a variety of products in private healthcare, including specialist life cover, specific income protection and modular health policy, plus a host of member benefits. The Exeter also publishes a regular news update with its latest research.
The Exeter offers a modular approach to private medical insurance, combining core cover with benefit add ons and four policy choices. When building your cover package you can manage your premium without needing to compromise on your cover quality:
General enquiries on life cover, income protection and health cover enquiries can be made Monday to Friday from 8am to 6pm by calling 0300 123 3201. Additionally the claims team can be a reached between 8am to 8pm Monday to Friday and 8am to 1pm on Saturdays. They also offer a dedicated line for cash plan or Medicare customers. The Exeter list email and postal addresses on its Contact Us web page.
Customer reviews online evaluate The Exeter as a whole organisation, not specific products. Trustpilot has received 361 reviews which rate The Exeter at 4.5 stars out of 5, with a rank of 'excellent. Affordability, professionalism and efficiency are among the praise received from customers.
You can register a claim in writing, over the phone or online. When registering online you will be offered a selection of time slots to book a time most convenient to you to progress your claim. Whichever communication you choose you will need to have the following to hand:
Our free National Health Service is in high demand and this can often mean queues. Private medical insurance makes it faster and easier to see a specialist or doctor and if you're concerned by health conditions that may arise in future, peace of mind can be found with a policy from The Exeter.
The Exeter have a mutual status and do not have shareholders, therefore they are free to re-invest in ways that keep their customer and advisor needs at the forefront.The Exeter have a mutual status and do not have shareholders, therefore they are free to re-invest in ways that keep their customer and advisor needs at the forefront.
The HealthWise app is available at anytime, anywhere to all members without the need to make a claim and provides direct free access to medical experts via a tablet or smartphone. Digital services include up to four on-demand GP consultations and prescriptions per year via telephone or video, up to two second medical opinion consultations per year, up to six physiotherapy consultations per year and up to six consultations for mental health support per year.