Are you a customer of Tonik Energy? If you’re one of the 130,000 domestic customers affected when the energy provider stopped trading in October, there’s some good news. Ofgem has already made sure that your supply was switched to Scottish Power on Saturday, October 10.
In a statement on its website, Tonik said that customer supplies are secure. If you have a credit balance with the company this will be protected.
If you’re a Tonik customer, Ofgem’s advice is to wait until you’re contacted by Scottish Power.
Scottish Power is advising Tonik customers to sit tight and not to worry as they will honour all existing credit balances and make sure customers get an uninterrupted energy supply.
When you’re moved to your new supplier you may notice that your bills go up. That’s because you’ll be placed on a ‘deemed’ contract, which makes sure you still get a supply but not necessarily at the cheapest tariff.
If you decide to switch energy suppliers you won’t be charged any exit fees.
If Tonik Energy owes you money: Scottish Power will honour your credit balance. Ofgem says that you should wait for Scottish Power to contact you about credit on your account but be aware the review process can take several weeks.
Scottish Power will also deduct any unbilled charges for energy supplied by Tonik Energy.
If you owe money to Tonik Energy: Scottish Power will contact you to arrange repayment terms.
There should be no problem with newer models of smart meter. Unfortunately older models will lose functionality but Scottish Power will be happy to upgrade them on request.
Ofgem says you won’t need to cancel your direct debit but you can if you want to. Scottish Power will be in touch to discuss whether you want your old direct debit to remain in place or whether you want to set up a new one.
If you’ve already cancelled, don’t worry. Ofgem’s advice is to wait until Scottish Power gets in touch about your new customer account. They’ll also let you know what will happen with any credit balance you may have.
The fact that Tonik has ceased trading shouldn’t affect any switch that is already in progress. Just check that your direct debit has been cancelled automatically, and make arrangements to cancel it if not.
If you were switching suppliers to Tonik you’ll now be switched to Scottish Power.
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