So Energy vs EDF Energy – Who Is the Better Energy Supplier?

Who Are So Energy and EDF Energy?

So Energy

• Parent Company: So Energy
• Customer Base: More than 250,000 homes
• Headquarters: London, UK
• Main Services: Gas, electricity, renewable energy, smart meters
• Renewable Electricity Commitment: 100% renewable electricity

So Energy is a smaller energy supplier that is gaining more customers. They offer prices that are good for people and have a strong promise to use renewable energy. The company provides 100% renewable electricity, which helps lower carbon emissions. So Energy gives customers options for both fixed tariffs and variable rates. They focus on offering green energy to help everyone reduce their carbon footprint.

EDF Energy

• Parent Company: Électricité de France (EDF)
• Customer Base: More than 3 million homes
• Headquarters: London, UK
• Main Services: Gas, electricity, home services, smart meters
• Renewable Electricity Commitment: Electricity with zero carbon emissions

EDF Energy is one of the biggest energy companies in the UK. They provide many energy tariffs like fixed deals and variable rates. EDF puts a lot of money into renewable energy. They focus on wind farms, solar panels, and nuclear power. The company also has energy efficiency products. These products help customers lower their energy bills and cut carbon emissions.

Energy Prices and Tariffs Comparison

Both So Energy and EDF Energy have energy tariffs that are competitive. However, their pricing structures and the type of energy they supply are different.

Standard Variable Tariffs (SVT) & Standing Charges

• So Energy has lower standing charges for gas and electricity than EDF Energy.
• So Energy also has better unit rates for gas compared to EDF Energy.

Fixed Tariffs Comparison

• So Energy gives lower fixed tariff rates for electricity and gas than EDF Energy.
• EDF Energy has higher fees if you leave a fixed contract early. The fee is set at £75 for each fuel. In contrast, So Energy has a fee of £30 for each fuel.

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Smart Meters and Renewable Energy Support

Smart Meter Availability and Benefits

• So Energy gives 100% renewable electricity to all home customers. This helps to lower your carbon footprint.
• EDF Energy also offers green electricity. They have special tariffs for customers who want to use energy during off-peak times.

Benefits of Renewable Energy and Solar Panels

So Energy and EDF Energy have ways to help you save energy and cut down carbon emissions. So Energy is all about renewable energy. EDF Energy, on the other hand, uses solar panels and wind farms in its service. When customers put up solar panels or use renewable sources, they help the environment and also lower their energy bills.

Customer Service and Reviews

Trustpilot Ratings

Correct as of 05/03/2025

• EDF Energy has a higher TrustScore of 4.7 out of 5, while So Energy has a score of 4.2 out of 5. So Energy still has 72% of its reviews as 5 stars. This shows positive feedback about its energy tariffs and customer service.
• EDF Energy usually gets better marks for customer satisfaction according to Trustpilot ratings. But So Energy stands out with its competitive prices and excellent customer support, especially for a smaller provider.

Complaints Per 100,000 Customers

Source – OFGEM

So Energy gets more complaints for every 100,000 customers than EDF Energy. Most complaints are about billing problems and confusion over energy tariffs. EDF Energy has fewer complaints in total. However, it still deals with similar issues regarding billing accuracy.

How to Pay Your Energy Bills

Payment Methods Comparison

• So Energy does not take cheque payments. EDF Energy provides more traditional payment options.
• Direct Debit is the cheapest and easiest way to pay for both suppliers. It helps keep prices stable.

How to Submit Meter Readings: So Energy vs EDF Energy

How to Submit Meter Readings to So Energy

1. Sign in to your So Energy account using the So Energy website or the So Energy app.
2. Go to the Submit a Meter Reading section.
3. Find your latest electricity and gas meter readings.
4. Carefully fill in the meter readings in the given boxes.
5. Check and submit the readings to make sure your billing is correct.

How to Submit Meter Readings to EDF Energy

1. Sign in to your EDF Energy account on the EDF Energy website or through the EDF Energy app.
2. Find the Submit a Meter Reading section.
3. Write down your latest electricity and gas meter readings.
4. Input the readings and send them online.
5. Wait for a message confirming that your meter readings were submitted successfully.

Why Submit Meter Readings?

• Accurate Billing: Regularly checking your meter makes sure your energy bills show how much energy you really use, not just guesses that can be wrong.
• Avoid Estimated Charges: By sending in correct meter readings, you can stop paying for too much energy you didn’t actually use.
• Efficient Energy Use: If you’re with So Energy or EDF Energy, sending in your meter readings helps you keep track of your energy bills. You can also change how you use energy if needed.

Switching Energy Suppliers and Finding the Best Tariff

How to Switch and Save on Energy Bills