Fuse Energy vs EDF Energy – Which Supplier Is Better?

Energy suppliers
April 14th, 2025
Fuse Energy vs EDF Energy – Which Supplier Is Better?

Content in this article

Who Are Fuse Energy and EDF Energy?

Fuse Energy

  • Parent Company: Fuse Energy
  • Customer Base: A new supplier growing in the UK energy market.
  • Headquarters: UK
  • Main Services: Gas, electricity, renewable energy, and smart meters.
  • Renewable Electricity Commitment: 100% renewable electricity.

Fuse Energy is a small energy provider that focuses on helping the environment. They offer 100% renewable electricity, which comes from solar panels and wind sites. The company wants to keep prices low and provides the cheapest variable tariff options. Fuse Energy mainly operates online and likes direct debit payments.

EDF Energy

  • Parent Company: Électricité de France (EDF)
  • Customer Base: Over 3 million homes in the UK
  • Headquarters: London, UK
  • Main Services: Gas, electricity, smart meter installation, and energy for businesses
  • Renewable Electricity Commitment: A mix that includes some renewable electricity

EDF Energy is one of the largest energy companies in the UK. They provide variable tariffs and fixed-rate plans for their customers. EDF is a big name in the energy market. They have many options for both homes and businesses. Unlike Fuse Energy, EDF also supplies nuclear energy in addition to renewable electricity. This choice impacts their environmental effects.

Energy Prices and Tariff Comparison

The energy price cap is decided by Ofgem. This cap impacts how much people spend on energy. As of March 2025, the cap is £1,717 for a typical UK home with a monthly direct debit plan.

Standard Variable Tariff Prices (Correct as of 6 March 2025)

Supplier Tariff Type Electricity (p/kWh) Standing Charge (Electricity – p/day) Gas (p/kWh) Standing Charge (Gas – p/day) Exit Fees
Fuse Energy Variable Import · Save with Fuse 23.91p 48.10p – – None
EDF Energy Standard Variable 27.33p 48.64p 6.92p 32.47p None
  • Fuse Energy has a lower electricity rate of 23.91p per kWh, while EDF Energy charges 27.33p per kWh.
  • EDF Energy provides both electricity and gas. In contrast, Fuse Energy only sells electricity.
  • Both suppliers do not have exit fees for their standard variable tariffs.

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Fixed Tariff Comparison

Supplier Tariff Name Electricity (p/kWh) Standing Charge (p/day) Gas (p/kWh) Standing Charge (p/day) Exit Fee (per fuel) Contract Length
Fuse Energy Mar 2025 Fixed Import v1 · Save with Fuse 23.51p 41.77p – – £50 12 months
Fuse Energy Mar 2025 Fixed Import v1 · Save with Fuse 22.80p 43.42p – – £50 18 months
EDF Energy Simply Fixed 2Yr Mar27 25.67p 50.84p 6.27p 31.43p £100 Until April 2027
EDF Energy Simply Fixed Direct Jun26v4 23.43p 50.84p 5.94p 31.43p None Until July 2026
  • Fuse Energy offers fixed electricity rates between 22.80p and 23.51p per kWh. This is less expensive than EDF Energy’s Simply Fixed 2Yr Mar27 rate, which is 25.67p per kWh.
  • EDF Energy’s Simply Fixed Direct Jun26v4 rate is nearby at 23.43p per kWh. However, it has a higher standing charge of 50.84p per day compared to Fuse Energy.
  • Fuse Energy has a lower exit fee of £50 for each fuel. In comparison, EDF Energy’s Simply Fixed 2Yr Mar27 has a higher exit fee of £100 per fuel.
  • But, EDF Energy’s Simply Fixed Direct Jun26v4 plan has no exit fees. This makes it a smart choice for people who need more flexibility.

Off-Peak Fixed Tariff Comparison

Supplier Tariff Name Night Rate (p/kWh) Day Rate (p/kWh) Standing Charge (p/day) Exit Fee (per fuel) Contract Length
Fuse Energy Mar 2025 Off-Peak Fixed Import v1 · Save with Fuse 13.42p 30.34p 43.32p £50 12 months
Fuse Energy Mar 2025 Off-Peak Fixed Import v1 · Save with Fuse 12.94p 29.51p 43.32p £50 18 months
EDF Energy No off-peak tariff available – – – – –
  • Fuse Energy offers an Off-Peak Fixed Tariff, but EDF Energy does not provide this option.
  • People who have electric vehicles (EVs) or battery storage can take advantage of Fuse Energy’s low night rate. This rate can go as low as 12.94p per kWh.

Renewable Energy and Sustainability

Feature Fuse Energy EDF Energy
100% Renewable Electricity Yes Only on select tariffs
Main Renewable Sources Wind, Solar Wind, Nuclear, Hydro
Support for Solar Panels Yes Yes
Green Gas Option No No
Investment in Renewable Projects Yes Yes
  • Fuse Energy provides only renewable electricity for all their plans.
  • EDF Energy relies on nuclear power, but they also offer renewable plans.
  • Both companies back solar panels and fund projects that use renewable energy.

Customer Service and Reviews

Good customer service matters when you choose an energy supplier. Trustpilot ratings can help us see how satisfied customers are.

Supplier TrustScore 5★ 4★ 3★ 2★ 1★ Total Reviews
Fuse Energy 4.6/5 89% 2% 1% 2% 6% 553
EDF Energy 4.7/5 79% 7% 2% 1% 11% 122,450

Correct as of 06/03/2025

  • EDF Energy has a TrustScore of 4.7 out of 5. This is slightly better than Fuse Energy’s score of 4.6 out of 5.
  • Fuse Energy receives fewer 1-star reviews at 6%, while EDF Energy has more at 11%.
  • Both energy companies offer customer support using a mobile app and online chat. However, EDF Energy also provides help over the phone.

Customer Service Reviews - Fuse Energy vs. EDF Energy

Complaints Per 100,000 Customers

Ofgem has information that anyone can see. This information shows how many complaints energy suppliers receive for every 100,000 customers.

Quarter Fuse Energy EDF Energy
Q1 2024 1,850 2,010
Q2 2024 1,712 1,874
Q3 2024 1,603 1,732
  • Fuse Energy receives fewer complaints for every 100,000 customers than EDF Energy.
  • The main issues for both suppliers are billing and meter readings.

Complaints Per 100000 Customers - Fuse Energy vs. EDF Energy

Billing and Payment Methods

Payment Method Fuse Energy EDF Energy
Direct Debit Payments Yes Yes
Monthly Direct Debit Yes Yes
Prepayment Meter No Yes
Credit/Debit Card No Yes
Mobile App for Payments Yes Yes
  • Fuse Energy focuses on direct debit payments using its mobile app.
  • EDF Energy offers several payment options, which include prepayment meters.

Smart Meters and Energy Efficiency

Feature Fuse Energy EDF Energy
Smart Meters Yes Yes
Time-of-Use Tariffs No Yes
Smart Meter Remote Readings Yes Yes
Energy Efficiency Advice Yes Yes

EDF Energy offers special rates for times when people use less electricity. By using it during off-peak hours, customers can save money.

How to Submit Meter Readings

Submitting Meter Readings to Fuse Energy

  1. Log in to your Fuse Energy mobile app or the website.
  2. Click on “Submit a Meter Reading” on your account dashboard.
  3. Type in your latest electricity and gas readings from your meter.
  4. Review and confirm the readings to ensure they are correct.
  5. Send in the readings to update your bill.

Submitting Meter Readings to EDF Energy

  1. Visit the EDF Energy website or app and sign in.
  2. Look for the option that says “Submit a Meter Reading” in your account.
  3. Enter your gas and electricity meter readings as you see them on your meter.
  4. Review your entries and send your readings.
  5. You will receive a confirmation. The changes will appear on your next energy bill.

FAQs About Fuse Energy vs EDF Energy

Which supplier is cheaper?

Fuse Energy offers both fixed and variable tariffs. Their prices are cheaper than those from EDF Energy.

Which supplier is better for renewable energy?

Fuse Energy gives you 100% renewable electricity. In contrast, EDF Energy combines renewable sources and nuclear power.

Which supplier has better customer service?

Both Fuse Energy and EDF Energy have good ratings. Fuse Energy has a low rate of 1-star reviews at only 6%. On the other hand, EDF Energy has 11% of its reviews as 1-star.

Do both suppliers support smart meters?

Yes, they both offer smart meter installation. You can read the smart meters from a distance.

Are there exit fees for switching?

Fuse Energy has smaller exit fees compared to EDF Energy. Fuse Energy charges £30 for each fuel type. In contrast, EDF Energy charges £75 for each fuel type if you are on fixed tariffs.

How does Fuse Energy compare to other independent energy suppliers like Octopus Energy and Rebel Energy?

Fuse Energy is a new energy supplier in the UK that focuses on renewable electricity. Their prices are competitive. When you compare Fuse Energy to Octopus Energy, Rebel Energy, and other independent energy suppliers, it clearly stands out.

  • You can save money with fixed tariffs and variable tariffs.
  • They offer special off-peak tariffs that many other energy companies do not have.
  • They promise to reduce the carbon footprint by using 100% renewable energy.

Fuse Energy is not like larger energy companies such as British Gas and Scottish Power. They focus on a digital-first way of doing things. This means they offer most of their customer support through their mobile app and online services.

Can I switch from my previous supplier, like Utility Warehouse or OVO Energy, to Fuse Energy?

Yes, you can switch from your old supplier like Utility Warehouse, OVO Energy, or Tulo Energy to Fuse Energy. The process is usually simple and includes:

  1. Check various energy prices to find the best deal for your energy usage.
  2. Set up a bank account for direct debit payments. Fuse Energy does not accept prepayment meters.
  3. Fuse Energy will contact your previous supplier to manage the switch. This will help make sure your service has no interruptions.

Saving money by switching to a cheaper energy plan is important during this energy crisis. This is very important for families in the East Midlands and other areas of the UK. Fuse Energy works hard to provide excellent customer service. They make it easy for people to switch their energy plans.

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