Switching Broadband Providers: A Comprehensive Installation Guide

September 1st, 2023
Switching Broadband Providers: A Comprehensive Installation Guide

Switching broadband providers can be a daunting task, but it doesn’t have to be. With the right information and guidance, you can navigate the process smoothly and find a new broadband provider that meets your needs. In this comprehensive guide, we’ll walk you through the steps of switching broadband providers, including how long it takes, what to consider before making the switch, and the benefits of changing suppliers. So, let’s dive in and make your broadband installation a breeze!

Why Switch Broadband Providers?

There are several reasons why you might consider switching broadband providers. One of the most common reasons is to save money. Over time, broadband prices can increase, especially after your initial contract period ends. By switching to a new provider, you may be able to find a more affordable deal that fits your budget.

Another reason to switch providers is to improve your internet speed and reliability. If you’re experiencing slow speeds or frequent outages with your current provider, it may be time to explore other options. Many providers now offer superfast fibre broadband, which can provide significantly faster speeds compared to traditional ADSL connections.

Additionally, you may want to switch providers if you’re unhappy with the customer service or brand identity of your current provider. Finding a provider that aligns with your values and offers better customer care can greatly enhance your broadband experience.

How Long Does Broadband Installation Take?

The time it takes to switch broadband providers can vary depending on several factors. On average, the process takes about two weeks, but it can take longer if there are installation requirements or delays. If you’re switching between different types of broadband, such as upgrading from ADSL to fibre optic, an engineer visit may be necessary, which can extend the installation timeline.

It’s important to note that you won’t be without internet for the entire switching period. In most cases, you’ll only experience a short downtime, typically around 30 minutes, while the switch is being finalised. If you’re concerned about being without internet for an extended period, you can plan ahead by scheduling the installation on a day that is convenient for you.

Is It Worth Changing Broadband Supplier?

Changing broadband suppliers can be a worthwhile endeavor, especially if you’re dissatisfied with your current provider. By exploring other options, you may find a provider that offers faster speeds, better customer service, and more affordable pricing. It’s important to weigh the potential benefits against any cancellation fees or early termination charges that may apply.

If you’re out of contract with your current provider, switching can often lead to significant savings. Providers often offer attractive deals to entice new customers, so you may be able to take advantage of introductory offers and lower monthly rates. Keep in mind that it’s always a good idea to compare broadband deals from different providers to ensure you’re getting the best value for your money.

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How to Switch Broadband Providers

Now that you understand the benefits of switching and have decided to make a change, let’s walk through the steps of switching broadband providers.

Step 1: Check Your Contract Status

The first step is to determine if you’re still in contract with your current provider. If you’re nearing the end of your contract or have already completed it, you can switch providers without incurring any cancellation fees. However, if you’re still in contract, you may have to pay a fee to terminate the agreement early.

It’s important to review the terms and conditions of your contract to understand the cancellation policy and any associated fees. Some exceptions may allow you to cancel without penalty, such as if your provider increases prices above the rate of inflation during your contract period.

Step 2: Research and Compare Providers

Once you’ve confirmed your contract status, it’s time to research and compare broadband providers. Look for providers that offer the services and speeds you require at a price that fits your budget. Consider factors such as customer reviews, reliability, and any additional services or perks offered.

There are several comparison websites that can help you easily compare different providers and their packages. These websites provide a comprehensive overview of each provider’s offerings, allowing you to make an informed decision.

Step 3: Choose Your New Provider

After conducting thorough research and comparing providers, it’s time to choose your new broadband provider. Consider factors such as contract length, pricing, speed, and customer reviews. Pay attention to any introductory offers or discounts that may be available.

Once you’ve made your decision, contact your chosen provider to initiate the switch. They will guide you through the process and provide you with the necessary information and paperwork.

Step 4: Notify Your Current Provider

Before finalising the switch, it’s essential to inform your current provider of your intention to leave. This can usually be done by phone or through an online cancellation form. Be prepared for your current provider to offer you a better deal or incentives to stay. Consider these offers carefully and compare them to what your new provider is offering.

Step 5: Schedule Installation

Once you’ve completed the necessary paperwork and notified your current provider, it’s time to schedule your installation date with your new provider. They will work with you to find a convenient time for the installation.

If an engineer visit is required, make sure to prepare your home for their arrival. Clear any obstacles or provide access to necessary areas for installation. If self-installation is an option, your new provider will guide you through the process.

Step 6: Enjoy Your New Broadband Service

Once the installation is complete, you can start enjoying your new broadband service. Test your connection to ensure everything is working properly, and don’t hesitate to reach out to your new provider’s customer support if you have any questions or issues.

Frequently Asked Questions

How long does it take for broadband to activate?

Broadband activation typically takes around two weeks, but it can vary depending on the provider and any installation requirements.

What is the fastest way to get broadband in the UK?

Fibre optic broadband, also known as superfast broadband, is currently the fastest type of broadband available in the UK.

Who is the quickest to install broadband?

The time it takes to install broadband can vary among providers. Some providers offer quick installation options, while others may require longer lead times.

Can I pick my switching day to a new broadband supplier?

You can discuss your preferred switching day with your new broadband supplier, and they will do their best to accommodate your request.

Will I have to pay two suppliers for my broadband when I switch?

No, you should only be responsible for paying one broadband provider at a time. Make sure to cancel your contract with your current provider once the switch is complete.

Will my existing broadband company offer me a better deal if I leave?

It’s possible that your current provider may offer you a better deal to incentivise you to stay. Consider these offers carefully and compare them to what other providers are offering.

How quick can I get broadband installed?

The installation time can vary depending on the provider and any installation requirements. It’s best to check with your chosen provider for an estimate of the installation timeline.

How fast can BT install broadband?

BT’s installation time can vary depending on the specific circumstances of each customer. It’s best to contact BT directly for more information on their installation process.

What is the fastest broadband setup in the UK?

The fastest broadband setup in the UK is currently offered by providers that offer ultrafast or full-fibre broadband connections.

How do I get internet while waiting for installation?

If you require internet access while waiting for your broadband installation, you can explore short-term options such as mobile data plans or public Wi-Fi hotspots.


Switching broadband providers doesn’t have to be a complicated or time-consuming process. By following the steps outlined in this guide, you can smoothly transition to a new provider and enjoy the benefits of faster speeds, better customer service, and potentially lower costs. Remember to research and compare providers, consider your contract status, and schedule your installation date. With the right preparation, you’ll be on your way to a seamless broadband installation and a better internet experience.

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