Fuse Energy Moving Home: Tips for a Smooth Account Transfer

If you are about to move out of your home, you have to sort out your energy supply before you leave. It does not matter if you want to stay with Fuse Energy or choose a new supplier. This guide will give you all the things you need to know about your fuse and how to keep your energy supply working when you move.

We will talk about how you can close your account with Fuse Energy. You will learn the steps to move your Fuse Energy supply if you are moving to another home. We will show you ways to avoid the exit fees and tell you how to update your bank account and direct debits.

If you are going to a new place where there is already a different energy supplier, we will explain what you can do in this case with your fuse energy supply.

What Happens to My Fuse Energy Account When I Move Home?

When you move out, your fuse energy account will not close or go to your new home by itself. You have to tell fuse energy that you will be moving out.

You have two options:

• Move your supply to your new home
• Shut your account and choose a new energy supplier

You have to keep paying the energy bills and charges until you give your last meter readings and finish everything. This is important for you, no matter what.

Fuse Energy does not have an exit fee. This means you can leave or change from fuse at any time. You do not have to pay anything extra if you want to go with another company. With fuse energy, it is easy to make a switch when you want, and there will be no extra charge for doing so.

How to Let Fuse Energy Know You’re Moving

To start the moving process with Fuse, you can get in touch by using one of the ways below.

• Email: You can send an email to Fuse customer services.
• Fuse app: In the fuse app, go to Account. Then, tap on Moving Home.
• Online form: If there is an online form on the Fuse website, you can use that as well.

Fuse typically asks for:

• You need to have your account number.
• Say the date when you will move out.
• You must send your final meter readings.
• You can tell them the name of the new person who will live there. This is your choice.
• Give your new address so they know where to send your last bill.

You have to get in touch at least 5 working days before you move out. This helps to make sure the billing is right.

How to Submit Final Meter Readings

Final meter readings are very important. If you do not take them, your last energy bill may not be right. You could get an estimated bill instead. This can make you pay more than you should.

For Standard Meters

• Take a clear photo that shows the meter reading and the serial number.
• Make sure to get the readings for both electricity and gas if you have both.

For Smart Meters

• Use the Fuse app or your in-home display.
• Make sure it is on “read mode” and not set to “usage mode.”
• You will have to give readings by yourself if auto-updates are not turned on.

Your last bill will show the total days of your contract. It will also list any standing charges you still have to pay.

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Can I Transfer Fuse Energy to My New Address?

Yes, you can stay with Fuse Energy if they give service in the place you are moving to. If you want to keep using fuse, make sure they are in that area.

To transfer your account:

1. The first thing you need to do is contact Fuse before you move.
2. After this, give them your new address and the date you plan to move in.
3. You should also share the opening meter readings from your new place.
4. Then, Fuse will set up a new supply contract for this location and will stop billing your old address.

You can use the fuse app to check if it works in your area. You may also talk to customer service to see if your new place is on the UK grid and can use Fuse.

What If My New Home Already Has Another Supplier?

You can still change. When you go to a new place and see that it has a different energy supplier, you usually have two options:

1. Stay with your current supplier for now. You can look at other energy prices and compare them later.
2. Change to Fuse Energy and make fuse your new supplier.

After you move in, you can use the Fuse website or app to start the switch. It normally takes between 2 and 5 working days.

Key Tip

Send in your opening meter readings when you first move in. This helps make sure you only get billed for your own usage and not for what the person before you used.

How Do I Cancel My Direct Debits?

If you are closing your account, the direct debit will stay open until you pay your last bill. You will get your final bill about 10 working days after you send your last meter readings.

After you make the payment, your bank account will not be charged again. This will only happen if there is some amount you still have to pay.

If you need to, you can stop your direct debit by yourself using your bank when you have made your last payment.

When Will I Get My Final Bill?

You’ll receive your final Fuse Energy bill:

• You will get it in about 7 to 10 days after you move out.
• You can see it in your email or in the Fuse app.

If you have some credit on your account, Fuse will give a refund. The money will go to your original bank account in another 7 days. Make sure your bank account details are up to date.

What Should I Do If I Want to Switch Supplier Instead?

Many people think about their energy tariff when they move house. A lot of potential customers feel it is a good time to check if their current deal is right for them. If not, they may want to switch to something that works better. Ofgem is making sure that there are protections for people. There is also a price cap for energy. So, now is a good time to look at your options. It is best to do this before October, because prices may go up in winter.

If you are moving to a new place and thinking of using a different company, now is a good time to compare energy prices. This will help you find the best tariff for your new home.

Fuse has no exit fees. You can leave at any time. This is true even if it is in the middle of your contract.

When comparing:

• Check the standing charges, the price for each unit you use, and if there are fixed deals.
• Pick a new supplier that matches your usage and the way you heat your place.
• Think about if you can get a smart meter or use a renewable energy deal.

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What Happens If I Don’t Notify Fuse?

If you move out without telling Fuse:

• You might get a bill for extra days even if you were not there at that time.
• Your final bill may be based on estimated usage, and not the real numbers.
• You can miss out on any refunds or payments back if you paid too much.

To stay away from problems, always let Fuse know before you need something. You should send your meter readings on time. Make sure you get a closure confirmation by writing or by using the app.