Know Your Energy Supplier: Green Energy UK

September 18th, 2020
Know Your Energy Supplier: Green Energy UK

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Green Energy UK’s aim is to be a ‘business with a difference’, with commitments to raise the profile and usage of green electricity in the UK, whilst also attempting to minimise energy use both in homes and commercially wherever possible.

Who is Green Energy UK?

Green Energy are an energy supplier whose environmental credentials run deep, not just in the energy that they supply, but in the way that the entire business is run. From ensuring that all energy, not just electricity, is sourced in the most environmentally conscious of ways to the conduct in company offices, such as using every sheet of A4 paper twice before recycling, Green Energy are leading the way in the green energy revolution.

Green Energy UK customer service rating

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Is Green Energy UK a good company?

The commitment to reducing our impact on the planet’s resources runs through Green Energy. As well as Green Energy’s fundamental environmental viewpoint, other positives in their outlook include ensuring that no appointment to install a SMART energy meter arranged through Green Energy will result in upselling to the customer.

Green Energy UK fuel mix and UK average fuel mix

Good Energy historical Fuel Mix

Energy Source 2019 2018 2017 2016 2015
Coal 0.00% 0.00% 0.00% 0.00% 0.00%
Gas 0.00% 0.00% 30.90% 70.60% 57.00%
Nuclear 0.00% 0.00% 0.00% 0.00% 0.00%
Renewable 100.00% 100.00% 69.10% 29.40% 43.00%
Other 0.00% 0.00% 0.00% 0.00% 0.00%
CO2 Emission 0 g/kWh 0 g/kWh 111 g/kWh 134 g/kWh 190 g/kWh
Nuclear Waste 0.00000 g/kWh 0.00000 g/kWh 0.00000 g/kWh 0.00000 g/kWh 0.00000 g/kWh

What are Green Energy Tariffs?

As you may expect from a company with such a single minded approach towards the environment, Green Energy offers a single tariff, called Sparkling. Sparkling is available for those who need dual fuel energy and gas and electricity supply. Green Energy believe that a single, great value tariff is more likely to offer the best economic sense to their customers rather than chasing around different tariffs from a supplier to get the best deal.

Good Energy offer the following tariffs:

Good Energy also offer an Economy 7 and Economy 10 electricity tariff and a standard and Economy 7 EV Driver tariff with lower unit rates so you can charge your car at home for less.

Good Energy also offer business energy for SMEs and large businesses and those looking for a business EV solution.

Complaint handling and customer service

Reporting period in Q/Y Q2 2020 Q1 2020 Q4 2019 Q3 2019 Q2 2019
Received per 10k customer accounts 3 4 5 6 6
Resolved within 1 working day 20% 0% 0% 20% 50%
Resolved within 8 weeks 80% 80% 63% 80% 90%

Account management

Green Energy customers can manage their energy accounts online using the comprehensive web portal. Customers can submit meter readings, view their bills online and make changes to account details. For those who prefer to talk to someone, Green Energy has a regular geographic customer services number, which can be called for the same cost as an ordinary phone call.

Is it easy to switch?

Simply type in your details on our comparison tool in order to compare energy tariff options, then you can select the best deal for you, whether you are looking for the absolute cheapest deal, or something which is the best overall deal for yourself and the wider world.

Get in touch with Green energy UK

Contact number: 01920 486156

Email: [email protected]

Write to the Directors: The Directors, Green Energy UK Ltd, Black Swan House, 23 Baldock Street, Ware, Herts, SG12 9DH

Energy Ombudsman

Contact number: 0330 440 1624


Write a letter: 3300 Daresbury Park, Daresbury, Warrington WA4 4HS

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