Know Your Energy Supplier: Green Energy UK

September 18th, 2020

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Green Energy UK’s aim is to be a ‘business with a difference’, with commitments to raise the profile and usage of green electricity in the UK, whilst also attempting to minimise energy use both in homes and commercially wherever possible.

Who is Green Energy UK?

Green Energy are an energy supplier whose environmental credentials run deep, not just in the energy that they supply, but in the way that the entire business is run. From ensuring that all energy, not just electricity, is sourced in the most environmentally conscious of ways to the conduct in company offices, such as using every sheet of A4 paper twice before recycling, Green Energy are leading the way in the green energy revolution.

Green Energy UK customer service rating

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Is Green Energy UK a good company?

The commitment to reducing our impact on the planet’s resources runs through Green Energy. As well as Green Energy’s fundamental environmental viewpoint, other positives in their outlook include ensuring that no appointment to install a SMART energy meter arranged through Green Energy will result in upselling to the customer.

Green Energy UK fuel mix and UK average fuel mix

Green Energy
UK Average

Green Energy

UK Average

Good Energy historical Fuel Mix

Energy Source	2019	2018	2017	2016	2015
Coal	0.00%	0.00%	0.00%	0.00%	0.00%
Gas	0.00%	0.00%	30.90%	70.60%	57.00%
Nuclear	0.00%	0.00%	0.00%	0.00%	0.00%
Renewable	100.00%	100.00%	69.10%	29.40%	43.00%
Other	0.00%	0.00%	0.00%	0.00%	0.00%
CO2 Emission	0 g/kWh	0 g/kWh	111 g/kWh	134 g/kWh	190 g/kWh
Nuclear Waste	0.00000 g/kWh	0.00000 g/kWh	0.00000 g/kWh	0.00000 g/kWh	0.00000 g/kWh

What are Green Energy Tariffs?

As you may expect from a company with such a single minded approach towards the environment, Green Energy offers a single tariff, called Sparkling. Sparkling is available for those who need dual fuel energy and gas and electricity supply. Green Energy believe that a single, great value tariff is more likely to offer the best economic sense to their customers rather than chasing around different tariffs from a supplier to get the best deal.

Good Energy offer the following tariffs:

Good Energy also offer an Economy 7 and Economy 10 electricity tariff and a standard and Economy 7 EV Driver tariff with lower unit rates so you can charge your car at home for less.

Good Energy also offer business energy for SMEs and large businesses and those looking for a business EV solution.

Complaint handling and customer service

Reporting period in Q/Y	Q2 2020	Q1 2020	Q4 2019	Q3 2019	Q2 2019
Received per 10k customer accounts	3	4	5	6	6
Resolved within 1 working day	20%	0%	0%	20%	50%
Resolved within 8 weeks	80%	80%	63%	80%	90%

Account management

Green Energy customers can manage their energy accounts online using the comprehensive web portal. Customers can submit meter readings, view their bills online and make changes to account details. For those who prefer to talk to someone, Green Energy has a regular geographic customer services number, which can be called for the same cost as an ordinary phone call.

Is it easy to switch?

Simply type in your details on our comparison tool in order to compare energy tariff options, then you can select the best deal for you, whether you are looking for the absolute cheapest deal, or something which is the best overall deal for yourself and the wider world.