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Choose from top UK broadband and phone packages with Virgin Media

Gig1 fibre broadband only

  • £70 Bill Credit
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£37.99 p/m for 18 months

1130Mb average* speed

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Gig1 fibre broadband only

  • £55 Bill Credit
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£36.99 p/m for 18 months

1130Mb average* speed

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M250 fibre broadband + phone

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£35.99 p/m for 18 months

264Mb average* speed

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Virgin broadband explained

Virgin Media is a British media giant owned by Liberty Global. Its history dates back to March 2006 when two cable tv and phone operators merged to form NTL:Telewest. This then followed with the acquisition of Richard Branson's Virgin Mobile in June of the same year and was renamed as Virgin Media. Thus, becoming the first company in the UK to offer ‘quadruple play' to their customers - TV, broadband, landline and mobiles (pay monthly phone).

Advantages of Virgin Media

Virgin media is BTs and Sky's biggest rival with over 4 million paid subscribers and offers some of the fastest broadband speeds in the UK. It offers true fibre optic speed with the lowest average speeds of 54 Mbps. Virgin Media will give as standard, Virgin Media Super Hub to all its new customers which can seamlessly work with multiple devices. Customers who are on both Virgin Media broadband and O2 mobile can benefit from exclusive Volt benefits, which include doubling your mobile data and doubling your broadband speed for no extra cost. With Volt benefits, you get faster internet from Virgin Media with a broadband speed boost to the next available level (up to a max of 1Gbps). Virgin Media also offers mobile services to its customers, allowing them to bundle their deals and enjoy the convenience of having TV with hundreds of channels and mobile services from Virgin Media O2.

Did you know: Virgin Media offers exclusive Volt benefits for customers who have both broadband and O2 mobile services.

Virgin broadband explained

Broadband and Phone packages offered by Virgin Media,

Virgin Media has some of the fastest speeds offered to UK households, it can do this as it has its own fibre optic network, and not reliant on Openreach like the other providers. The basic Virgin Media deals offer consistently fast speeds up to 54 Mbps along with free weekend calls, and for those looking for the ultimate experience, they have speeds that reach 516 Mbps. They are now rolling out 1 gigabyte speed which, by the end of 2021, will be available to 15 million customers around the UK.

There are additional bolt-ons you can add to telephone calls like, call anytime, calls to mobiles and international calls for those that need an all-inclusive plan. However, it's important to consider the monthly price of Virgin Media broadband deals when choosing the right package. While Virgin Media isn't as widely available as fibre broadband services that use Openreach's network, it is still available to around 56% of UK properties. Use our postcode checker to see if you can get Virgin Media in your local area. Virgin Media frequently has great internet packages for new customers, with users often able to get broadband-only connections for a very competitive price. In addition to this, the provider sometimes runs limited-time flash sales where you can often get free gadgets such as games consoles or TVs, so it pays to keep an eye out for what's on offer at any given time.

TV packages

Virgin TV packages range from its basic bundle offering 110 channels to the more comprehensive 270 plus channels with its largest package.

It's also possible to customise the TV channels where you're able to pick channels based on genres. Premium channels such as Sky Sports, BT Sports, TNT Sports and Sky Cinema can be added to the basic package at an additional cost or alternatively, they are already included in the largest package.

Remember: Customising your TV package can help you get the channels you want without paying for ones you don't need.

All in one bundles

With Virgin Media, you'll get better value if you get TV, broadband, and phones, than just getting one of these services

Can I get broadband only from Virgin Media?

Virgin Media offers three broadband-only packages, with speed ranging from 108 Mbps to the superfast 362mbps. Higher speeds are available but in a bundle package which includes a telephones line with anytime calls and 270 plus channels, this has an average speed of 512Mbps.

What do I do if I'm an existing Virgin Media customer?

Existing customers should contact Virgin Media renewals around 35 days before the end of your contact and ask as to what offers are currently available, alternatively check online on your account. If you take a new customer offer and you are currently a customer, you will need a break in services of 60 days to take advantage of the lower pricing.

What happens if I'm a new customer looking for special deals?

If you are looking to get Virgin Media due to its superfast internet speed, there's no better place to look then freepricecompare.com, where you can compare the latest and best deals from Virgin Media and other broadband providers.

Does Virgin Media do any special deals for students?

Virgin Media is acutely aware of students need to have superfast broadband for studying and gaming and so offers exclusive deals for students on a 30-day rolling contract or a 9 month fixed contract that runs from September.

What broadband speeds are available with Virgin Media?

Virgin Media has stolen a lead over its rival by having its own dedicated fibre network and so are not reliant on Openreach, as a result, consumers are able to get superfast broadband that few other broadband providers can rival.

Virgin Media offers 5 Speed variations of broadband, and they are:

M50 fibre broadband

Virgin Media's entry-level package will give consumers average speeds of 54 mbps with upload speeds of 3 mbps.

  • Average download speed of 54 Mbps
  • Guaranteed minimum download speed of 27 Mbps
  • M50 broadband download speed range 53 to 55 Mbps
  • Average upload speed of 5 Mbps
  • Virgin M50 fibre broadband expected upload speed range is 5 Mbps
  • 12 months broadband contract plan
  • Ideal for daily internet browsing and checking emails
  • Virgin media WiFi router included

M100 fibre broadband

A package built for 2 or 3 people where the average speed is 108mbps and this would suit houses with 5-9 devices. The upload speed on this package is 6 Mbps.

  • Average download speed of 108 Mbps
  • Guaranteed minimum download speed of 54 Mbps
  • M50 broadband download speed range 110 to 112 Mbps
  • Average upload speed of 10 Mbps
  • Virgin M100 fibre broadband expected upload speed range is 10 Mbps
  • 12 months broadband contract plan
  • Ideal for streaming Netflix and browsing on multiple devices
  • Virgin media WiFi router included
What broadband speeds are available with Virgin Media

M200 fibre broadband

If you have a large home or a large family where there is heavy internet use from multiple devices, then 200mbps is recommended, this will give speeds up to 213 Mbps and uploads of 12 mbps.

  • Average download speed of 213 Mbps
  • Guaranteed minimum download speed of 107 Mbps
  • M50 broadband download speed range 210 to 219 Mbps
  • Average upload speed of 20 Mbps
  • Virgin M200 fibre broadband expected upload speed range is 21 Mbps
  • 12 months broadband contract plan
  • Ideal for 4k UHD streaming on multiple devices
  • Virgin media WiFi router included

M350 fibre broadband

For users that want even higher speeds, Virgin Media offers the 350 Mbps package, this would you give speeds of up to 362 Mbps which makes it perfect for downloading huge files and streaming 4K movies on multiple devices.

  • Average download speed of 362 Mbps
  • Guaranteed minimum download speed of 181 Mbps
  • M50 broadband download speed range 361 to 381 Mbps
  • Average upload speed of 36 Mbps
  • Virgin M350 fibre broadband expected upload speed range is 35 to 37 Mbps
  • 12 months broadband contract plan
  • Ideal for Pro gaming without any lags on multiple gaming consoles
  • Virgin media WiFi router included

M500 fibre broadband

If the M350 it's still not fast enough and you're looking for something even faster, then Virgin Media has the M500 fibre broadband package which offers speeds around 512 Mbps, with download speeds of around 35 Mbps. The M500 is part of a deal that includes over 270 channels, landline telephone with anytime calls and a mobile sim. If you're a in a household of heavy internet users and you all want to stream in 4K on multiple devices and play competitive online games, the M500 fibre broadband package is the right package for you.

  • Average download speed of 516 Mbps
  • Guaranteed minimum download speed of 552 Mbps
  • M50 broadband download speed range 496 to 545 Mbps
  • Average upload speed of 36 Mbps
  • Virgin M500 fibre broadband expected upload speed range is 35 to 37 Mbps
  • 12 months broadband contract plan
  • 7 x faster compared to BT and Sky's available broadband speed
  • Virgin media WiFi router included

Tip: Consider how many devices will be using your internet simultaneously when choosing your broadband speed.

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Virgin Media's Gig1 Fibre Broadband

Unlock the full potential of your connected home with Virgin Media's Gig1 Fibre Broadband, offering an impressive average download speed of 1,130Mbps. This package is perfect for households with extensive internet usage, ensuring seamless streaming, gaming, and browsing experiences for the whole family.

  • Enjoy an average download speed of 1,130Mbps, with a guaranteed minimum of 565Mbps
  • Benefit from an average upload speed of 52Mbps, ideal for sharing content and working from home
  • Choose a convenient 12-month broadband contract plan that suits your needs
  • Stream multiple 8K videos simultaneously, engage in online gaming, and transfer large files with ease
  • Stay connected with the included Virgin Media WiFi router, designed for optimal performance

Virgin Media's Gig2 Fibre Broadband

Step into the future of internet connectivity with Virgin Media's Gig2 Fibre Broadband, delivering astonishing average download speeds of up to 2,800Mbps. This cutting-edge package is tailored for households with extreme internet demands, providing unparalleled performance and reliability.

  • Experience lightning-fast average download speeds of up to 2,800Mbps, with a guaranteed minimum of 1,400Mbps
  • Enjoy symmetrical upload speeds of up to 2,800Mbps, perfect for content creators and professionals working from home
  • Select a flexible 12-month broadband contract plan that adapts to your requirements
  • Seamlessly stream multiple 8K videos, engage in competitive online gaming, and transfer massive files without interruption
  • Harness the power of Virgin Media's advanced WiFi router, engineered for uncompromising performance and coverage

What other services you can get from Virgin media home broadband offering?

Sky Sports packages / channels Yes
BT Sports / BT Sports app Yes
TV channels Yes (Vivo TV box)
Fibre optic broadband service Yes
ADSL broadband service No
Mobile phone deals and packages Yes
Call package options Yes
International calls Yes - on selected countries and add-ons
Mobile broadband 3G No
Mobile Broadband 4G Yes
Pay monthly plan Yes
Pay as you go option No
Contention types Only wireless connection option

Is Virgin Media broadband speed dependent on locality?

As Virgin Media operates and owns its own network, the speed is unlikely to change due to locality although they whilst they are working on it, they do not serve the whole fo the UK at the moment.

How do you get Virgin Media to your home?

You'll be able to get Virgin Media by using Freepricecompare.com or by calling our free phone number, 0800 977 5741 to see if Virgin Media is available in your postcode and latest deals are in your area.

How do you get Virgin Media to your home

Does Virgin Media charge an installation fee?

Yes, Virgin Media does charge an installation fee which is around £35. However, occasionally there will be offers which will waive installation fees

What is the installation time?

Customers that already have a Virgin Media line in the property, can ask the technical helpdesk to send out a Quick Start Pack, which will contain the hardware and the instructions on how to go live with Virgin Media broadband. This is usually sent within 3 days of the call.

However, if your home hasn't had Virgin Media installed before, you'll need to book an engineer visit. But it's still a pain-free process that's designed to be convenient for you. When signing up, you'll be able to choose your preferred date to activate your connection, usually within around 14 days.

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What are the advantages of a Virgin Media Router?

Virgin Media provide their customers with a router called the Super Hub, which has been dubbed one of the most advanced routers for residential customers. It operates at 5.0 GHz frequency where other providers operate at 2.5 GHz. By operating at the higher frequency which is less congested and more advanced, users experience lower latency and much faster speeds. Additionally, the Super Hub is also powered with intelligent wifi technology, enhancing the overall performance of the router and ensuring fast and smooth connections for users.

What internet protections does Virgin Media offer?

Virgin Media is well aware of the dangers of the internet from malware and viruses to inappropriate content not suitable for children, and as such have suites of products to make the internet safer, which Virgin Media brands as “Switched on Families”.

Did you know: Virgin Media offers customisable parental controls to help keep your family safe online.

What is Virgin Media Web Safe?

Virgin Media's Web Safe comes as standard with all broadband packages and offers protection to any device connected to the Super Hub from viruses, malware and malicious websites intended on stealing personal details.

What is Virgin Media F-Secure SAFE?

For those looking for a more premium product that extends protection to 5 devices, Virgin Media offers Virgin Media F-Secure SAFE, which for £25 which will protect laptops, mobiles, ipads, Android tablets and Apple macs.

What is Virgin Media's parental control like?

Virgin Media offers customisable parental control which allows parents to block specific websites or websites that fall within certain categories. It also allows the screen time on devices to be set so kids are not overindulging on the web or social media.

How does Virgin Media's customer service compare

How does Virgin Media's customer service compare?

Virgin Media has a customer satisfaction rating of 85% which is above the national average. They offer solutions by having a comprehensive FAQ, and if you still need to contact an adviser, you'll be able to do so using the online chat facility or if you want to speak to a human being you can call 0345 454 1111 or if you're dialling from a Virgin Media phone 150.

Online Chat opening times are Monday to Friday 7am to 11pm and on the Weekends 8am to 8pm. The call centre opening times are Monday to Friday 8am to 9pm, on Saturday 8am to 8pm and Sunday's 8am to 6pm.

What are the differences between Virgin Media's Wi-Fi routers?

Virgin Media Hub Comparison

Feature Hub 5x Hub 5 Hub 4 Hub 3 Super Hub 2ac Super Hub 2
Launch Year 2023 2021 2019 2016 2015 2013
Wireless Standard Wi-Fi 6 (802.11ax) Wi-Fi 6 (802.11ax) Wi-Fi 5 (802.11ac) Wi-Fi 5 (802.11ac) Wi-Fi 5 (802.11ac) Wi-Fi 4 (802.11n)
Network Technology XGS-PON (Full Fiber) DOCSIS 3.1 DOCSIS 3.1 DOCSIS 3.0 DOCSIS 3.0 DOCSIS 3.0
Maximum Wired Speed 10 Gbps 2.5 Gbps 1 Gbps 1 Gbps 1 Gbps 1 Gbps
Ethernet Port Configuration 1 x 10 Gbps, 3 x 1 Gbps 1 x 2.5 Gbps, 3 x 1 Gbps 4 x 1 Gbps 4 x 1 Gbps 4 x 1 Gbps 4 x 1 Gbps
Security Features WPA3 encryption WPA3 encryption - - - -
Construction Materials Recycled plastic Recycled plastic - - - -
Intended Usage Gig2 (multi-gig) broadband Gig1, Volt, M-series Gig1, M350, M500 M100, M200, M350 M100, M200, M350 Legacy plans

Which Virgin Media router is best for high-speed internet?

The Hub 5x, released in 2023, is Virgin Media's most advanced router, designed for their full fiber XGS-PON network. It supports Wi-Fi 6 and offers blistering wired speeds up to 10 Gbps, making it ideal for multi-gigabit broadband plans like Gig2.

How do the older Virgin Media routers compare to the latest models?

The Hub 4 (2019) and Hub 3 (2016) are older models that support Wi-Fi 5 and offer wired speeds up to 1 Gbps. The Hub 4 is designed for DOCSIS 3.1 networks and is suitable for plans like Gig1, M350, and M500, while the Hub 3 works with DOCSIS 3.0 networks and is intended for M100, M200, and M350 plans.

The Super Hub 2ac (2015) and Super Hub 2 (2013) are the oldest models in the comparison. The Super Hub 2ac supports Wi-Fi 5, while the Super Hub 2 only supports Wi-Fi 4. Both models are compatible with DOCSIS 3.0 networks, offer wired speeds up to 1 Gbps, and are suitable for legacy plans.

What sets the latest Virgin Media routers apart from previous generations?

The Hub 5x and Hub 5 stand out for their use of recycled plastic in their construction and their enhanced security features, including WPA3 encryption, which is not mentioned for the older models. These latest routers also support the newest Wi-Fi 6 standard, offering faster speeds and better performance compared to the older Wi-Fi 4 and Wi-Fi 5 standards used in previous generations.

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What are the main differences between Virgin Media's TV boxes?

Feature Virgin TV 360 Virgin V6 Virgin Media Stream
Release Year 2020 2017 2022
Type Set-top box Set-top box Streaming device
Storage 1TB 1TB N/A (Streaming only)
Tuners 6 6 N/A
4K Support Yes No Yes (for third-party apps)
HDR Support Yes No Yes
Voice Control Yes Yes Yes
Apps Netflix, Amazon Prime, BBC iPlayer, etc. Netflix, Amazon Prime, BBC iPlayer, etc. Netflix, Amazon Prime, Disney+, etc.
Recording Yes (to internal storage) Yes (to internal storage) No (streaming only)
Connectivity HDMI, Ethernet, USB HDMI, Ethernet, USB HDMI, Ethernet
Remote RF Remote with Voice Control RF Remote with Voice Control Voice Remote

Which Virgin Media TV box is best for 4K and HDR content?

The Virgin TV 360, released in 2020, and the Virgin Media Stream, launched in 2022, both support 4K and HDR content. However, the Virgin V6, released in 2017, is limited to 1080p resolution and does not offer HDR support. If you're looking for the best viewing experience with 4K and HDR, the Virgin TV 360 or the Virgin Media Stream are the top choices.

Can I record live TV with all Virgin Media TV boxes?

The Virgin TV 360 and V6 are traditional set-top boxes with built-in storage for recording live TV. Both devices come with 1TB of storage and six tuners, allowing you to record multiple channels simultaneously. On the other hand, the Virgin Media Stream is a streaming device without recording capabilities, designed for users who primarily watch content from streaming apps and services.

Can I record live TV with all Virgin Media TV boxes

Which Virgin Media TV box is the most future-proof?

The Virgin TV 360, released in 2020, is the newest and most advanced model among Virgin Media's TV boxes. It offers 4K and HDR support, voice control, and modern connectivity options like HDMI, Ethernet, and USB. With its up-to-date features and technology, the Virgin TV 360 is the most future-proof choice for customers looking to invest in a TV box that will remain relevant for years to come.

  • Name: Virgin Media
  • Parent Company: Liberty Global Plc
  • Operated in Regions: UK & Ireland
  • Plans offer: Broadband, Digital TV, Landline, Mobile
  • IPv6 Support: No
  • Ofcom Code of Practice: Yes
  • Relocation Support: Yes
  • Customer Service Number: 0345 454 1111
  • Overall Satisfaction according to Ofcom: 85%
  • Customer reviews: 89355 Trustpilot

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Page last updated on: 02/06/2024

Page reviewed by: Shay Ramani

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4000+ reviews